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windows 7 saying not genuine. cannot access slui.exe RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-TMVMJ-BBMRX-3MBMV
    Windows Product Key Hash: 55n8g6xdzhe4AOWhmTzdzQoLfa4=
    Windows Product ID: 00426-292-0000007-85451
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {65F4D390-DCEE-4FDB-A046-E895B21D9223}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{65F4D390-DCEE-4FDB-A046-E895B21D9223}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3MBMV</PKey><PID>00426-292-0000007-85451</PID><PIDType>5</PIDType><SID>S-1-5-21-2988119018-3597072844-1607435905</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Compaq Presario CQ50 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.06</Version><SMBIOSVersion major="2" minor="4"/><Date>20080610000000.000000+000</Date></BIOS><HWID>E2BB3607018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-292-000000-00-1033-7600.0000-2472007
    Installation ID: 008290459301514303795126191685907735993980098202905215
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3MBMV
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 3
    Trusted time: 2/17/2011 9:36:06 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:17:2011 20:57
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80070005
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAeqhUVsCTVhAgtR7ylpK0mBSWgjLgtkqAfig=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-MPC
      FACP            HPQOEM        SLIC-MPC
      HPET            HPQOEM        SLIC-MPC
      BOOT            HPQOEM        SLIC-MPC
      MCFG            HPQOEM        SLIC-MPC
      SLIC            HPQOEM        SLIC-MPC
      SSDT            HPQOEM         SLIC-MP


    I got this copy from a man that sold me the laptop off craigslist. SWORE it was legit, because i asked him. i just went out and bought a retail copy of the os with dvd and key but cannot access slui.exe or chance the product key

     

    does this give you enough information to make it so just have to put in the new key and not reinstall the entire os.

     

    thanks in advance.

    neil

    Friday, February 18, 2011 2:43 AM

Answers

  • "nasphame" wrote in message news:b6d6c46f-1fce-4770-a074-4a6e22464f0d...
    Now that is funny that u checked the key and it is not genuine. I called and got intouch with Windows Genuine advantage department, gave them the key i extracted from this install and they confirmed that it was indeed a genuine key. i guess ill just reinstall.

    I suggest you compare the Key you got from MS with the Key in use according to your report.
    According to the report, the Key is actually the Default (Keyless Install) Key - which is valid, but blocked from activation.
    You need to enter the product Key from your WGA package to be able to activate it.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, February 21, 2011 10:42 PM
    Saturday, February 19, 2011 8:47 PM
    Moderator

All replies

  • I'm not sure what other kind of info i could give you. Its a 32 bit install. I ran just fine and i thought it was validated because i had the laptop for a few months before I recieved the "Windows is not genuine message." I have about 12 days left before MSE is shut down so if i can get this resolved before then I'd be very happy. Also i have the original product code for this install of win7 ultimate. if this code could help a MS rep further i'd provide it to them.

    Also Iam unable to access any phone support for validation.

     

    and also i'd just like to slap in my new win7 ult product key that i purchased into this install so that i don't to ride the pony around the carousel again.

     

    DON'T MIND THE SPELLING PLEASE

    • Edited by nasphame Friday, February 18, 2011 3:26 AM addition
    Friday, February 18, 2011 3:15 AM
  • In order to activate the installed copy of Windows 7 Ultimate edition, you'll need a genuine Windows 7 Ultimate "Full Version" product key, then see  Update your Windows product key.
    Carey Frisch
    Friday, February 18, 2011 3:50 AM
    Moderator
  • i don't think you read what i wrote i d'ont have access to slui.exe!!!!!! it says: You must activate today. Activate Now PRODUCT ID: blahh-blahh-blahhhhhh-blahh change product key When i click on EITHER of then it says Windows cannot access the specified device path or file. You may not have the appropriate permission to access. which is funny since Iam the administrator and i tried running slui.exe as admin. can i get someone who can help me rather than just spout out something i already went over. better yet email me the phone of of the activation department because i cannot get to it. im going to work now let see some brains.
    Friday, February 18, 2011 11:32 AM
  • I have check the key currently being used and it is, in fact, a Blocked Non-Genuine Product key.

    Now if you are getting those types of errors, there is likely more wrong with that OS then just a Non-Genuine Product key. I would recommend that you "ride the pony around the carousel again" and install the Genuine Windows software (that you just purchased) instead of trying to fix this unknown/non-genuine software currently installed.

    If you would prefer to attempt to fix this current software instead of installing the known-good Windows, I recommend contacting Windows Assisted Support at one of the below URLs.

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Friday, February 18, 2011 11:20 PM
    • Unmarked as answer by Darin Smith MS Monday, February 21, 2011 10:31 PM
    Friday, February 18, 2011 11:19 PM
  • "Darin Smith MS" wrote in message news:d9c2823d-f400-432b-82fb-c884f7a9b73f...

    I have check the key currently being used and it is, in fact, a Blocked Non-Genuine Product key.

    Now if you are getting those types of errors, there is likely more wrong with that OS then just a Non-Genuine Product key. I would recommend that you "ride the pony around the carousel again" and install the Genuine Windows software (that you just purchased) instead of trying to fix this unknown/non-genuine software currently installed.

    If you would prefer to attempt to fix this current software instead of installing the known-good Windows, I recommend contacting Windows Assisted Support at one of the below URLs.

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Thank you,


    Darin MS

    Darin - isn't this the Default Key??
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, February 18, 2011 11:54 PM
    Moderator
  • Now that is funny that u checked the key and it is not genuine. I called and got intouch with Windows Genuine advantage department, gave them the key i extracted from this install and they confirmed that it was indeed a genuine key. i guess ill just reinstall.
    Saturday, February 19, 2011 8:08 PM
  • "nasphame" wrote in message news:b6d6c46f-1fce-4770-a074-4a6e22464f0d...
    Now that is funny that u checked the key and it is not genuine. I called and got intouch with Windows Genuine advantage department, gave them the key i extracted from this install and they confirmed that it was indeed a genuine key. i guess ill just reinstall.

    I suggest you compare the Key you got from MS with the Key in use according to your report.
    According to the report, the Key is actually the Default (Keyless Install) Key - which is valid, but blocked from activation.
    You need to enter the product Key from your WGA package to be able to activate it.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, February 21, 2011 10:42 PM
    Saturday, February 19, 2011 8:47 PM
    Moderator
  • thanks to Binit at microsoft tech support for his patience and help
    Saturday, February 19, 2011 10:12 PM

  • Darin - isn't this the Default Key??
     

    Yes it is.

       My apologies.  I just made the classic mistake (the one I tell new support people not to do) when using my Key Information Tool.  My Tool shows all Keyless Install (i.e. Default) keys as Blocked.  This is because the keys can not be used to Activate (default Keyless Install keys act as a Trial key which can not be activated).  So unless I also check my list of default keys (which I didn't in this case) the key looks Non-Genuine.

      Fortunately, it looks like nasphame resolved his issue. (Despite my mistake)


    Darin MS
    Monday, February 21, 2011 10:42 PM