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Windows online validation problem RRS feed

  • Question

  • I bought a toshiba notebook about a month ago. It came with a trial of McAfee security suite for one month. The trial just expired, and the red shield of the security center apeared in the notification area warning me. I didn't felt like buying a license for McAfee so I decided to install AVG free.

    First I had to uninstall McAfee, but when I tried to open the control panel it just flashed and didn't open. Tried to open it several times, rebooted my pc, and nothing. Okay, I thought I would to fix that later, it was more important to get an antivirus program. I go online and find an unistaller for McAfee, I run it and reboot, it worked. Then I download AVG free and install it. Everything goes well until the end, where it displays an error message:

    "Local machine: installed successfully
        Commit:
            Warning: Unregistration of product AntiVirusProduct with ID {67B30939-3B35-11D2-A595-002018648BA7} from the Windows Security Center failed.
                Access is denied.  (5)".

     Ran the installer again, two times, selected repair install, and the error message re-appeared. Figured it would be the security settings of where AVG was trying to write. AVG worked, but I still kept getting the red shield, I double clicked on it to check what it said, and besides warning me of the "lack" of an antivirus program in my pc, it also told me that windows defender wasn't activated. Tried to activate it, didn't work. I was heading to google to look about the error message that AVG gave me when I get a notification saying "you may be victim of software counterfeiting".

    I went to http://www.microsoft.com/genuine/ , and there I tried to validate my windows. It didn't validate, how could that be if it came preinstalled with my comp and already had validated it once?

    I tried both of the suggestions it gave me, running net start slsvc from command prompt, also repairing a corrupt service of licenses through the free space tool of windows. Those didn't worked.

    So I come here, read this: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1012881&SiteID=25 , run it and it gave me this:

     

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Cached / Grace status: (N/A, hr = 0x80070426) / (N/A, hr = 0x80070426)
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {DC598CCE-78E2-42C8-9642-82EA16EBA6B0}(1)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0x80070426) / 0x0 / (N/A, hr = 0x80070426)
    WGA Version: Registered, 1.7.59.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_FCEE394C-438-80070005_025D1FF3-262-80070005_025D1FF3-170-80070005_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe
    File Mismatch: C:\Windows\system32\Slc.dll
    File Mismatch: C:\Windows\system32\drivers\Spsys.sys
    File Mismatch: C:\Windows\system32\Slcext.dll

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DC598CCE-78E2-42C8-9642-82EA16EBA6B0}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-4041068021-3234573879-78535449</SID><SYSTEM/><BIOS/><HWID>B4303507018400EE</HWID><UserLCID>0C0A</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central America Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>3F76D67771E3270</Val><Hash>NI+NYDHb7gmagyx99TS8Us4BrdU=</Hash><Pid>81602-312-9573675-68396</Pid><PidType>10</PidType></Product></Products></Office></Software></GenuineResults> 

     

    It validated. But through the website I still can't validate, but since I have a genuine copy I should be able to validate. From what I read the service of licenses also may be the problem that makes control panel not work. Also tried using windows update, and it didn't work.

     

    Saturday, October 6, 2007 11:51 PM

Answers

  •  

    Hi John,

     

      If you look at your Diag Report, you will see:

     

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe
    File Mismatch: C:\Windows\system32\Slc.dll
    File Mismatch: C:\Windows\system32\drivers\Spsys.sys
    File Mismatch: C:\Windows\system32\Slcext.dll

     

      The files listed as File Mismatch are either corrupt or malformed in some way and may cause other problem with Vista, (other then the Non-genuine messages) Therefore, I highly recomend that you restore your version of Vista, using the Restore DVD (or Restore Partition on your laptop's hard drive) that is provided with all Vista pre-installed computers that are sold by large companies (such as Toshiba, Dell, HP and others) The documentation that came with the laptop will provide details on how the restore is done. If you have any problems with the restore process, please contact Toshiba support for assistance.

     

    Thank you,
    Darin Smith
    WGA Forum Manager

     

     

    Monday, October 8, 2007 11:33 PM

All replies

  • Got security center to recognize AVG, but I am still getting the "you may be victim of..." messages, and they are really annoying...

     

    Monday, October 8, 2007 7:55 AM
  •  

    Hi John,

     

      If you look at your Diag Report, you will see:

     

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe
    File Mismatch: C:\Windows\system32\Slc.dll
    File Mismatch: C:\Windows\system32\drivers\Spsys.sys
    File Mismatch: C:\Windows\system32\Slcext.dll

     

      The files listed as File Mismatch are either corrupt or malformed in some way and may cause other problem with Vista, (other then the Non-genuine messages) Therefore, I highly recomend that you restore your version of Vista, using the Restore DVD (or Restore Partition on your laptop's hard drive) that is provided with all Vista pre-installed computers that are sold by large companies (such as Toshiba, Dell, HP and others) The documentation that came with the laptop will provide details on how the restore is done. If you have any problems with the restore process, please contact Toshiba support for assistance.

     

    Thank you,
    Darin Smith
    WGA Forum Manager

     

     

    Monday, October 8, 2007 11:33 PM

  • Awesome. I guess that it's easier to recommend users to spend several hours backing up data, so they can return everything to factory condition and then spending who knows how many days reinstalling software and configuring everything the way it was to get a decent enviroment to work; than coding a hotfix that checks the results of the WGA diagnostics tool, and if it recognizes the system as genuine replaces these files, that really aren't so needed for things to correctly function, if not I wouldn't be able to open control panel in safe mode, but Alas I guess that making sure the OS, the one that came pre-installed with the computer, is original is way more important and if the software licensing service isn't avaible then downgrade the system, even if this one doesn't depend at all of the process.
    I really love the way you think, and thanks for all for your help, I really appreciate it.
    Thursday, October 11, 2007 5:45 AM
  • my trial expired and i wanted to know where i can buy the key online, i can't seem to find a link on where i can purchase the key by itself without having to buy the actual product and it's box. any help please?

    Tuesday, November 6, 2007 9:05 AM
  • Hi Darin-

    I have a similar problem as John, but not as complicated! I too recently bought a Toshiba laptop with the McAfee Internet trial. I uninstalled it (add/remove programs) before its end date to load the free AVG. Everything works OK, but the Windows Security Center still shows the McAfee, and warns about running 2 firewalls. I downloaded the McAfee uninstaller program and ran it 3 times. I then manually removed the remaining bits of McAfee found by the search (everywhere and hidden folders). I do have 4 former McAfee Notification icons thet won't go away, but stay hidden. I also have XosoftSpy, and keep Defender off. Everything seems to be running OK. Will the McAfee eventually go away? I have installed/uninstalled Norton on many computers and have never seen anything like this....well- maybe with AOL... 

    Thanks.g. 

     

    Monday, December 24, 2007 7:26 AM
  • Try office.microsoft.com

    They should still be available, however...it's cheaper to buy the box on sale and possibly with a rebate at places like Office Depot, Staples, etc..

    Tuesday, December 25, 2007 1:26 AM
  • The cure for McAfee remnants!

    forums.techarena.in/showthread.php?t=807382

    Thread title is "McAfee Sticks Around". Read the response by "Malke". It works!

    Monday, January 14, 2008 3:27 AM