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CTI Software for CRM 2011 RRS feed

  • Question

  • Hi all,

    Has anyone uses a CTI software that intergates with CRM 2011 they would recommend?  We have tried QGate software but it has perfomance issues that's making difficult for us to use.  The basic needs are the ability to automatically associate incoming calls to a record in CRM, click to dial and hang up, detailed log of call history.  We use Avaya for our phone system.  Any help would be appreciated.

    Thursday, January 10, 2013 8:11 PM

Answers

  • Hi,

    We use CTI from mscrm-addons (http://www.mscrm-addons.com/Products/AddonsforMSCRM2011/TelephoneIntegrationforMSCRM2011/tabid/173/Default.aspx) - in our company 140 users are using the software and the performance is very good.

    All over we are very satisfied with this CTI...

    Best regards,

    Andreas


    Andreas Buchinger
    Microsoft Dynamics Certified Technology Specialist
    MCPD: SharePoint Developer 2010

    • Marked as answer by fifo123 Wednesday, January 16, 2013 5:27 PM
    Thursday, January 10, 2013 9:23 PM
  • Check this out,

    http://www.c360.com/cti.aspx

    also if you are looking for a Customer Care Software then you can also look at Customer Care Accelarator for CRM 2011 which is available free.


    Danny

    • Proposed as answer by Danny_Archer Friday, January 11, 2013 10:20 AM
    • Marked as answer by fifo123 Wednesday, January 16, 2013 5:27 PM
    Friday, January 11, 2013 10:20 AM

All replies

  • Hi,

    We use CTI from mscrm-addons (http://www.mscrm-addons.com/Products/AddonsforMSCRM2011/TelephoneIntegrationforMSCRM2011/tabid/173/Default.aspx) - in our company 140 users are using the software and the performance is very good.

    All over we are very satisfied with this CTI...

    Best regards,

    Andreas


    Andreas Buchinger
    Microsoft Dynamics Certified Technology Specialist
    MCPD: SharePoint Developer 2010

    • Marked as answer by fifo123 Wednesday, January 16, 2013 5:27 PM
    Thursday, January 10, 2013 9:23 PM
  • Check this out,

    http://www.c360.com/cti.aspx

    also if you are looking for a Customer Care Software then you can also look at Customer Care Accelarator for CRM 2011 which is available free.


    Danny

    • Proposed as answer by Danny_Archer Friday, January 11, 2013 10:20 AM
    • Marked as answer by fifo123 Wednesday, January 16, 2013 5:27 PM
    Friday, January 11, 2013 10:20 AM