locked
valid windows showing invalid. newly replaced motherboard. RRS feed

  • Question

  • I just had the motherboard on this pc replaced at best buy.  My windows is now showing as invalid.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-BJD6C-K3YVH-DVQJG

    Windows Product Key Hash: WFqPPaNJ0hrc3E/8MgITJa2Xf0M=

    Windows Product ID: 00359-OEM-8992687-00118

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {9FB2B287-36EA-4728-983D-B270B60287CA}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100618-1621

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Standard 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Adam\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{9FB2B287-36EA-4728-983D-B270B60287CA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DVQJG</PKey><PID>00359-OEM-8992687-00118</PID><PIDType>2</PIDType><SID>S-1-5-21-1725797041-1066915400-1214700652</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0901   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100310000000.000000+000</Date></BIOS><HWID>34B93607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>4B5C45197B31F12</Val><Hash>lBtaabRhBvOUDEa3vCjZ4otJ9B8=</Hash><Pid>81607-905-9695776-64322</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00178-926-800118-02-1033-7600.0000-2172009

    Installation ID: 007653478374822230506672978591517306390102482541364790

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: DVQJG

    License Status: Notification

    Notification Reason: 0xC004F057.

    Remaining Windows rearm count: 2

    Trusted time: 10/24/2010 2:33:20 AM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C533

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 10:24:2010 02:28

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: NAAAAAIABAABAAEAAQABAAAAAQABAAEAvOnAxcCO4ASMJoQ0aGVGvKyGQBIKgJQiDoHqgg==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC 031010 APIC1142

      FACP 031010 FACP1142

      HPET 031010 OEMHPET 

      MCFG 031010 OEMMCFG 

      OEMB 031010 OEMB1142

      OSFR 031010 OEMOSFR 

      SSDT DpgPmm CpuPm

     

     

    Sunday, October 24, 2010 6:37 AM

Answers

  • "adamjs" wrote in message news:de312cce-d40c-4e0a-98a2-65262d25d1a1...
    I'm sorry I don't know what a COA License is.  Also, I learned that my pc was sent by best buy to be repaired by asus under warranty.  I just got off the phone with their customer service and they advised me to reinstall windows 7 and that should fix the issue.  If what you say is true about the motherboard being linked to the oem license this doesn't sound like it will work.  Any advice is appreciated.

    If it's true that Asus replaced the motherboard, then they should have flashed the BIOS with the correct bits, and used a similar board to the original. From what I can tell, the motherboard in this machine appears to a a retail one, not one designed for a specific computer model, and does not have the proper SLIC table to support a OEM_SLP Key (more later on keys).
    However - BB's statement that the motherboard was replaced by the manufacturer does give you an out. It's the one case in which the license is transferable to a new motherboard, so telephone activation using the COA Key should be fine.
     
    Computers pre-installed with Windows (from a Large Manufacturer) come with two Product keys. The one listed on the sticker on the side or bottom of the PC (known as a COA SLP (or COA) key) and the one that comes in Windows from the factory (known as the OEM SLP key).
     
    There should be a sticker on the case of your computer which states the version and edition of Windows for which the computer is licensed - it also has the COA Key printed on it in the form of 5 blocks of 5 characters separated by dashes.
     
    To change the Key for your PC, you should go to System Properties, and at the bottom of the page you should see the option to Change Product Key. Use that, and then activate the new license. If it doesn't activate over the internet, then you will have to activate by phone.
     
    To activate by phone, click on the Start button, then type
    SLUI   4
    in the Search box, and hit the Enter key - this should bring up the telephone activation options. Select your country, and then follow the instructions. When you get through, you will be answered by an automated system - DO NOT respond when asked which service you require. This should force an operator to pick up the cal, and you can explain the circumstances to them, and they will assist your activation.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, October 25, 2010 8:01 AM
    Moderator

All replies

  • "adamjs" wrote in message news:6d3434c1-e101-4f78-8b3d-b3f2ffd3f8b2...

    I just had the motherboard on this pc replaced at best buy.  My windows is now showing as invalid.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-BJD6C-K3YVH-DVQJG

    Windows Product Key Hash: WFqPPaNJ0hrc3E/8MgITJa2Xf0M=

    Windows Product ID: 00359-OEM-8992687-00118

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003


    Unfortunately, your OEM_SLP license expired when you had the motherboard replaced - OEM licenses live and die with the computer on which they were originally installed, and MS usually defines 'the  computer' as being the motherboard.
    Having said that, you may be lucky, and able to activate the COA License, if you talk nicely to the Activation rep when you phone after changing the Product Key to that on the COA sticker on the case.
     
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, October 24, 2010 9:12 AM
    Moderator
  • I'm sorry I don't know what a COA License is.  Also, I learned that my pc was sent by best buy to be repaired by asus under warranty.  I just got off the phone with their customer service and they advised me to reinstall windows 7 and that should fix the issue.  If what you say is true about the motherboard being linked to the oem license this doesn't sound like it will work.  Any advice is appreciated.
    Monday, October 25, 2010 5:32 AM
  • "adamjs" wrote in message news:de312cce-d40c-4e0a-98a2-65262d25d1a1...
    I'm sorry I don't know what a COA License is.  Also, I learned that my pc was sent by best buy to be repaired by asus under warranty.  I just got off the phone with their customer service and they advised me to reinstall windows 7 and that should fix the issue.  If what you say is true about the motherboard being linked to the oem license this doesn't sound like it will work.  Any advice is appreciated.

    If it's true that Asus replaced the motherboard, then they should have flashed the BIOS with the correct bits, and used a similar board to the original. From what I can tell, the motherboard in this machine appears to a a retail one, not one designed for a specific computer model, and does not have the proper SLIC table to support a OEM_SLP Key (more later on keys).
    However - BB's statement that the motherboard was replaced by the manufacturer does give you an out. It's the one case in which the license is transferable to a new motherboard, so telephone activation using the COA Key should be fine.
     
    Computers pre-installed with Windows (from a Large Manufacturer) come with two Product keys. The one listed on the sticker on the side or bottom of the PC (known as a COA SLP (or COA) key) and the one that comes in Windows from the factory (known as the OEM SLP key).
     
    There should be a sticker on the case of your computer which states the version and edition of Windows for which the computer is licensed - it also has the COA Key printed on it in the form of 5 blocks of 5 characters separated by dashes.
     
    To change the Key for your PC, you should go to System Properties, and at the bottom of the page you should see the option to Change Product Key. Use that, and then activate the new license. If it doesn't activate over the internet, then you will have to activate by phone.
     
    To activate by phone, click on the Start button, then type
    SLUI   4
    in the Search box, and hit the Enter key - this should bring up the telephone activation options. Select your country, and then follow the instructions. When you get through, you will be answered by an automated system - DO NOT respond when asked which service you require. This should force an operator to pick up the cal, and you can explain the circumstances to them, and they will assist your activation.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, October 25, 2010 8:01 AM
    Moderator