Unable to update credit card information RRS feed

  • Question


    I renewed my subscription over a month ago, in fact the Live OneCare screeen shows an expiration date of 9/xx/2009.  I keep getting an email from billing.microsoft.com stating that microsoft has attempted to charge my credit card but was unable to do so.  I go to billing.microsoft.com and try as I might I cannot access my credit card information.  I've invested an hour yesterday, and two hours today.  Clicking on help for updating credit card info takes me back to the billing screen, and the loop continues.  I hope that you can be of some help.
    Tuesday, October 14, 2008 4:24 PM


All replies

  • You will need to contact customer service/billing support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2


    Unofficial path - send me an email at sboots@mvps.org with a subject line including "OneCare" (to get past my spam filtering) and in the message body, tell me what country you are in, your forum nickname, and paste this link: http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=3999881&SiteID=2

    I am not online 24x7, so you may be waiting for a reply, but I'll do my best to hook you up with support.



    Wednesday, October 15, 2008 1:40 PM
  • Thanks for your help Stephen.  I found out that in had used another MSN ID other than my primary one when I signed up and renewed my OneCare subscription.  That was my problem.  If billing.microsoft.com would have posted an "ID not recognized"  or some other meaningful message it would have saved me tons of confusion.



    Thursday, October 16, 2008 6:15 PM
  • Thanks for returning and explaining the cause of the problem. Yes, the whole LiveID/Subscription ID/Billing Account thing can be pretty confusing for activation, renewal, and other items in OneCare that require the credentials.



    Thursday, October 16, 2008 6:45 PM