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Want to Renew, but it keeps telling me my credit card information is incomplete/wrong (which it is NOT!) RRS feed

  • Question

  • I like Live One Care and want to renew, but I hate your "support" and the fact that I've spent the past week attempting to renew. It's getting close to expiry now, and I need to renew before I have unsafe surfing.

    I can get to the page where I enter my credit card information, but no matter how I put the numbers and address and info in, it keeps telling me the information is incorrect. It is not. I checked with my "financial provider". What gives, and how can I fix and update immediately?

    -Sarah

    Wednesday, September 17, 2008 4:47 AM

Answers

  • Hello Sarah, the most common causes for this issue are entering the credit card number with spaces or dashes or the credit card billing address not matching your profile address. If you need help contacting support send an e-mail with One Care in the subject line to jrap107@msn.com and I will help you contact support.

    Thursday, September 18, 2008 3:21 AM
    Moderator