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windows circle problem RRS feed

  • Question

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    I have windws live on my desktop--just renewed subscription--I have a laptop that has 17 days on a trial version--when I try to add the laptop to my circle--it says that I need a subscription. I have uninstalled and reinstalled on laptop--but it stlll won't let me add to existing subscription---HELP!!!!  and I am signing in with my windows ID
    Tuesday, April 22, 2008 11:47 AM

Answers

  • If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    On the first PC, open OneCare and click Help and then About to see your Subscription ID. That is the LiveID to sign in with to activate the subscription on the laptop.

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

     

    -steve

     

    Tuesday, April 22, 2008 4:36 PM
    Moderator