Blocked vlk

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  Hello Jones,

   

  Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. The Windows XP Professional and product key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   Office Professional Edition 2003 product key installed on this computer is a blocked Volume Licensing Key (VLK) You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.   

   

              There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

   This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall (Place OS and/or Office Version Here) before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

  https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

   

  First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

   

  Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  . Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

   

                   Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

   

   

  Thank you,

   

  Stephen Holm, MS

  Friday, December 28, 2007 6:30 PM
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  Jones,

   

  Curious, has the computer been turned in for any repairs whatsoever after built the system? Was there a possibility anyone else besides you has done any work such as reinstalling the operating system? Please let me know. 

   

   

  Thank you,

   

  Stephen Holm, MS

  Friday, December 28, 2007 6:32 PM
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  Here is the diagnostics again..Stephen MS wrote
  

  Jones,

   

  Curious, has the computer been turned in for any repairs whatsoever after built the system? Was there a possibility anyone else besides you has done any work such as reinstalling the operating system? Please let me know. 

   

   

  Thank you,

   

  Stephen Holm, MS

  In response to that, no Stephen..the computer has only been worked on by me, and I am utterly baffled by the blocked VLK issue...I have used Newegg several times in the past and have never had issues with any of their OEM software. Also, as I mentioned in my first post, the diagnostics lists the OS as the professional edition when the disc lists it as home edition.  In addition to that, the system information also shows that she is running Windows XP home edition. I am not sure if this is an issue or not, and I have discovered it would be rather difficult for me to get my money back from newegg at this point in time. 
  

  
  

  
  

  To refresh your memory here is the diagnostics again

  
  

  
  

  Diagnostic Report (1.7.0066.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Blocked VLK
  Validation Code: 3
  Online Validation Code: N/A
  Cached Validation Code: N/A
  Windows Product Key: *****-*****-XBWTV-8QKHB-2VXJP
  Windows Product Key Hash: ECBZuMPJqRiMdNVIsjEAdhYkomE=
  Windows Product ID: 55274-645-2982205-23523
  Windows Product ID Type: 1
  Windows License Type: Volume
  Windows OS version: 5.1.2600.2.00010100.2.0.pro
  CSVLK Server: N/A
  CSVLK PID: N/A
  ID: {0F0BEEB3-CD9A-4A05-9AD0-B79B4E26AE61}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.7.59.1
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic: 025D1FF3-171-1
  Resolution Status: N/A
  
  Notifications Data-->
  Cached Result: 3
  File Exists: Yes
  Version: 1.7.18.7
  WgaTray.exe Signed By: Microsoft
  WgaLogon.dll Signed By: Microsoft
  
  OGA Data-->
  Office Status: 114 Blocked VLK 2
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-171-1
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
  Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{0F0BEEB3-CD9A-4A05-9AD0-B79B4E26AE61}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2VXJP</PKey><PID>55274-645-2982205-23523</PID><PIDType>1</PIDType><SID>S-1-5-21-1659004503-688789844-725345543</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0405   </Version><SMBIOSVersion major="2" minor="3"/><Date>20051109000000.000000+000</Date></BIOS><HWID>53823C9F01842057</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>      <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57284</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>
  

  Tuesday, January 29, 2008 7:26 PM
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  Hello Jones,

   

   I would really like to get a better understanding of this issue so we can better assist not only you but other users with similar problems as well.  Could you please submit a service request with Microsoft Product Support using the following link:  http://go.microsoft.com/fwlink/?LinkId=52029.  Please include the following information if possible: 

   - Your product key for (Office or Windows)

  Please post the last 15 alpha/numeric characters of your product key

  -  Business location where purchased

  -  Business Address where purchased

  -  Phone number where purchased

  -  Point of Contact @ the Business (if you had any)

  -  If purchased on the internet please provide the website

  -  What alias was the individual using online?

  Usually this is prevalent with people who are selling software on auctions sites

  -  Provide us with your email address, telephone number and/or Cell number so we can reach you and provide you with   an update.

  -  Did you purchase the computer brand new, used, @ an auction, off the internet or how?

  Please provide the detailed information for the location.

  -  Is the computer a commercial built system or was the system custom built by a local shop?

  -- Please provide all the details.

  -  Do you have all the original software which was originally installed on the computer @ the time of purchase?

  - Last has the computer ever been turned in for repairs if so please provide detailed information as above? 

  If so please provide location details including webpage.

            Also please run the diagnostic test again for inclusion with the support incident. This will enable us to review current information after any changes you may have made. Once you have done that, please reply back to this post and provide the SR # generated by the service request.  I will work with you and provide this information you provide to my supervisor.  Please let us know if you would be willing to do this!!

   

  Thank you,

  Matt Prall, MS
  WGA Forum Manager

  Tuesday, January 29, 2008 10:05 PM