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WGA-Validation fails after update with undocumented errorcode [80080208] RRS feed

  • Question

  • Hi,
    i was asked by a friend to check her pc because it had "some kind of problem". Apparently it can't validate her cd-code anymore, after running smoothly for over 3 years. As I was told the key was obtained legally via the MSDNAA-program of her university. After installing her new internet connection the nice guy from her ISP suggested to update her Windows XP as it was still SP2 and apparently a lot of updates were not installed at that time. While installing she got a warning about her CD-KEY. Then I looked at it. First I found that the error code was not documented but perhappes because it is a MSDNAA special error. Because there were so many updates missing, i tried to find a virus blocking the WGA-process. But no luck even when I checked with an offline scanner. Last I tried to change the CD-KEY to one of mine, just to check that it is really the key causing the error and nothing else. But surprisingly the CD-Key update tool

    Update Tool (ger)

    But it died with an very unuseful error saying something about not being able to change the cd key and not further specified technical problems.

    In hope of someone being able to help me help my friend,

    Tutzelki

    P.S.: For more information the windows part of the Diagnostic Report.

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-J68D7-3FFJD-7GWV6
    Windows Product Key Hash: KF28nN8nkmOCLe722hYKtlRRvEk=
    Windows Product ID: 55274-644-5558784-23498
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {D5476E34-D304-4B5E-A547-3320D24CC030}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    Tuesday, March 3, 2009 5:10 PM

Answers

  • Good Morning Tutzelki,

        Thank you for visiting the Windows Genuine Advantage (WGA) program forum. I understand the inconvenience you are currently experiencing. We have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake product key code generator "Keygen". WGA currently provides checks for these types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them. 

    Right now, your computer has a Keygen'd Volume edition of Windows XP Professional and Volume License (VL) edition of Office XP Professional 2003 identified. Below is an extract taken from the MGA Diagnostic results you provided to us:

    WGA Data-->
    Validation Status: Invalid Product Key


    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1



    As a rule, VL editions should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.  Tutzelki please asks your systems administrator to logon to the eOpen site (https://eopen.microsoft.com/EN/default.asp) and confirm what your company’s assigned VLK. Your systems administrator should be able to provide you with solution to what you are experiencing and answer your questions. Should you feel there are virus's please call our PC Safety line at 1-866-PCSAFETY or 1 (866) 727-2338.  This phone number is for virus and other security-related support free of charge. It is available 24 hours a day for the U.S. and Canada.

    Detailed information including selecting various regions for support can be located at:

    http://support.microsoft.com/common/international.aspx?rdpath=4




    Take care,

    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, March 4, 2009 6:16 PM
    Wednesday, March 4, 2009 6:15 PM

All replies

  • Tutzelki,

    The Product Key used to install XP Pro on this computer is a "keygen" Product Key, which is why it is being identified as an Invalid Product Key.

    Can you rerun the mgadiag utility and post the complete, unedited text of the report?  Thank you.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, March 4, 2009 5:09 AM
  • Dan at IT Associates,

    Thank you for the post. I don't think it is strange for it to be a keygen key. As I wrote it is a key obtained via
    MSDN Academic Alliance. Furthermore I don't know if it even is a real key problem, as I'm not able to change it using the tool provided on the WGA page. So I hoped it would be as simple as a virus, a misconfiguration or a problem often heard of while updating.

    But as you asked here is the full test result. I didn't post it in full before because the office key seems to have the same problem but I wanted to take care of that later and didn't want to force my first guess on possible helpers as well. Because as I was toled all the used keys are legaly obtained via MSDN-AA.

    Thanks

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-J68D7-3FFJD-7GWV6
    Windows Product Key Hash: KF28nN8nkmOCLe722hYKtlRRvEk=
    Windows Product ID: 55274-644-5558784-23498
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {D5476E34-D304-4B5E-A547-3320D24CC030}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Programme\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D5476E34-D304-4B5E-A547-3320D24CC030}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7GWV6</PKey><PID>55274-644-5558784-23498</PID><PIDType>1</PIDType><SID>S-1-5-21-725345543-1177238915-839522115</SID><SYSTEM><Manufacturer>ECS</Manufacturer><Model>M851</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>Version 07.00T</Version><SMBIOSVersion major="2" minor="3"/><Date>20010402000000.000000+000</Date></BIOS><HWID>A4D531C70184204F</HWID><UserLCID>0407</UserLCID><SystemLCID>0407</SystemLCID><TimeZone>Westeuropäische Normalzeit(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110407-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73932-640-0000106-57682</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1AFFC:Elitegroup Computer Systems Co Ltd
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A



    Wednesday, March 4, 2009 10:20 AM
  • I just checked my MSDN-AA copy of Windows and was very surprised to find that my CD-Key is 5 - Retail. I always assumed they give out Volume keys but as I am not familiar with the system there could be differences in the key distribution system of two different universities.

    I hope she didn't lie to me, it would have been a giant waste of time.


    Wednesday, March 4, 2009 11:19 AM
  • Another thing:
    Is there any malware known to steal cd-keys and reset them to another value?
    Wednesday, March 4, 2009 11:21 AM
  • Finally I understand the difference between Volume and Retail Licenses. Is it possible that the university had an key-management server for their MSDN-AA licenses and later switched to another type of keys e.g. Retail. So they shut down their server and now the windows of my friend won't activate anymore.
    Or are the keys provided via MSDN-AA never volume Keys?
    Wednesday, March 4, 2009 4:05 PM
  • Good Morning Tutzelki,

        Thank you for visiting the Windows Genuine Advantage (WGA) program forum. I understand the inconvenience you are currently experiencing. We have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake product key code generator "Keygen". WGA currently provides checks for these types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them. 

    Right now, your computer has a Keygen'd Volume edition of Windows XP Professional and Volume License (VL) edition of Office XP Professional 2003 identified. Below is an extract taken from the MGA Diagnostic results you provided to us:

    WGA Data-->
    Validation Status: Invalid Product Key


    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1



    As a rule, VL editions should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.  Tutzelki please asks your systems administrator to logon to the eOpen site (https://eopen.microsoft.com/EN/default.asp) and confirm what your company’s assigned VLK. Your systems administrator should be able to provide you with solution to what you are experiencing and answer your questions. Should you feel there are virus's please call our PC Safety line at 1-866-PCSAFETY or 1 (866) 727-2338.  This phone number is for virus and other security-related support free of charge. It is available 24 hours a day for the U.S. and Canada.

    Detailed information including selecting various regions for support can be located at:

    http://support.microsoft.com/common/international.aspx?rdpath=4




    Take care,

    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, March 4, 2009 6:16 PM
    Wednesday, March 4, 2009 6:15 PM
  • Ok, I see. But what about the problem with the Product Key Update Tool? Why wouldn't it update to a valid key? Is there another Microsoft forum I could turn to? Or would you have any idea.

    And sorry for seeming hasty but I'm from Europe and had nothing else to do today, so I enjoyed a little conversation with myself.
    Wednesday, March 4, 2009 9:46 PM
  • Hello,

    What error codes or messaging are you receiving when trying to use the product key update tool? Also since your product key is Keygen'd the current non-genuine Windows XP may be so corrupt that the product key update tool may not work. In turn you would have to perform a complete re-installation.


    Thank you,

    Stephen


    Stephen Holm
    Wednesday, March 4, 2009 10:33 PM
  • Hello,

    I have to translate the error message into English. It said something like:

    "The Product Key on this system could not be updated. This could be due to technical problems or problems with the network connection.
    For further help please contact the Microsoft-support."

    But I rechecked it with a different key and got to the license agreement. But I stopped there because I don't want to erase the old key. I probably tested with a key used by one of my own systems and the checking tool noticed it and stopped with the error noticed above. Now I will have to wait until my friend returns from her skiing trip and we will look for the original print of the cd-key. Assuming she made a copy of the key when ordering it from her university.

    Thank you for your help,

    Tutzelki
    Thursday, March 5, 2009 3:48 PM
  • Good Morning Tutzelki,

    Thank you for providing us with the translation. Unfortunately as I previously mentioned you may have to perform a complete reinstall. Also since your product key is Keygen'd the current non-genuine Windows XP may be so corrupt that the product key update tool may not work.


    Take care,


    Stephen
    Stephen Holm
    Thursday, March 5, 2009 6:53 PM