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cannot connect to internet

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I purchased windows live one care .At a vendor ,I use to have the trial version of windows live one care.I inserted the disc and comp. prompted me to remove the trial version which i did .Now i reloaded the disk and now it tells me that it cannot connect to the internet

Wednesday, February 18, 2009 7:47 PM

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Since you had OneCare on the PC already, apparently the uninstall/reinstall didn't quite go well.
Try the cleanup tool -
http://social.microsoft.com/forums/en-US/onecareinstallandactivate/thread/399071e2-49dc-4767-932d-d261e3965943/

Then try installing again. If it still has problems (though I think the tool will resolve it), you can contact support for help:

How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

-steve
Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
- Marked as answer by Stephen BootsMVP, Moderator Wednesday, February 18, 2009 8:03 PM
Wednesday, February 18, 2009 8:02 PM

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Since you had OneCare on the PC already, apparently the uninstall/reinstall didn't quite go well.
Try the cleanup tool -
http://social.microsoft.com/forums/en-US/onecareinstallandactivate/thread/399071e2-49dc-4767-932d-d261e3965943/

Then try installing again. If it still has problems (though I think the tool will resolve it), you can contact support for help:

How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

-steve
Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
- Marked as answer by Stephen BootsMVP, Moderator Wednesday, February 18, 2009 8:03 PM
Wednesday, February 18, 2009 8:02 PM

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I will also add that if you had installed other security software after the trial ended and before you tried the new install, you may have to remove and clean that other security software. Here's some additional installation information:

See this post for the KB article to troubleshoot install problems - http://social.microsoft.com/forums/en-US/onecareinstallandactivate/thread/ba26b781-da18-4ce4-be8c-22647bd5d8fc/

-steve
Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator

Wednesday, February 18, 2009 8:04 PM

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