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Unable to use key 'updater' software RRS feed

  • Question

  • Hello,  I am trying to run windows upsate on my Grandfathers HP PC.  It seems when he sent it out to be serviced, the shop installed a version of XP pro on the system with a blocked VLK.  I have his first product key, but it is for the home version of the software, and the update tool tells me it's invalid.  Is there anything I can do besides a clean install?  thanks

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-YXRKT-8TG6W-2B7Q8
    Windows Product Key Hash: RVvFciZMdQfJLyDpZteolhaqicQ=
    Windows Product ID: 55274-640-0000356-23901
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.0.0.pro
    ID: {A37A9E03-E44F-4CD2-BFB6-A4297001A7BB}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A37A9E03-E44F-4CD2-BFB6-A4297001A7BB}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.0.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2B7Q8</PKey><PID>55274-640-0000356-23901</PID><PIDType>1</PIDType><SID>S-1-5-21-842925246-1214440339-682003330</SID><SYSTEM><Manufacturer>HP Pavilion 06</Manufacturer><Model>DA192A-ABA 734N</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>AM37308</Version><SMBIOSVersion major="2" minor="3"/><Date>20021216******.******+***</Date></BIOS><HWID>C80230E70184206B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17456</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Thursday, July 12, 2007 6:29 PM

Answers

  • Mournblade77,

     

    If you want to use the XP Home that came with the HP, you have to do a clean installation after of course backing up and offloading your data.  It is a technical restriction that keeps you from "reverting" to XP Home from XP Pro by just using the Updater--there are too many differences between Home and Pro for the Updater to "roll back."

     

    If the convenience and immediacy of using the Product Key Updater utility is appealing, you can participate in the Windows Genuine Offer and purchase a WGA Kit that will almost immediately send you by email a genuine Product Key for XP Pro that should "genuine-ize" the current nongenuine installation of XP Pro.  However, you don't have to buy anything because the HP is already licensed to run XP Home.

     

    While we're on the subject, I have some bad news:  please note that the mgadiag utility is identifying your installation of Office XP Pro w/Front Page as being Nongenuine (Office Status:  114 means nongenuine).  If this comes as a surprise to you, please return to the place of purchase and demand either genuine Office software or a refund.  Or, you could participate in the Genuine Office Offer and get a genuine copy of Office 2007 at discounted prices.  In any case, please uninstall the nongenuine Office XP Pro w/Front Page installation from your computer. 

    Thursday, July 12, 2007 7:23 PM
  • Great, thanks for your prompt reply.
    Thursday, July 12, 2007 7:37 PM
  • Mournblade,

     

    Thank you for the diag results. Dan was spot on. There are a couple ways to rectify your grandfathers situation. As Dan indicated you can use the original software and reformat the system. Second you may purchase the WGA Kit which would possibly prevent you from reformatting the system. Another option is visiting the repair facility where your grandfather took the system and request monies returned and/or request them to install the correct version (taking in your medial). Also you may consider filing a piracy report. Please review the following site:  https://www.microsoft.com/resources/howtotell/reports/report.aspx?displaylang=en. Filing piracy reports not only helps you but may help countless others who may become a victim like yourself. The situation your grandfather experienced happens frequently. The more customers who file reports will help others. Thank you and if you need further assistance please re-post.  Take care and have a super weekend.

     

     

    Stephen Holm, MS
    WGA Forum Manager

    Thursday, July 12, 2007 11:42 PM

All replies

  • Mournblade77,

     

    If you want to use the XP Home that came with the HP, you have to do a clean installation after of course backing up and offloading your data.  It is a technical restriction that keeps you from "reverting" to XP Home from XP Pro by just using the Updater--there are too many differences between Home and Pro for the Updater to "roll back."

     

    If the convenience and immediacy of using the Product Key Updater utility is appealing, you can participate in the Windows Genuine Offer and purchase a WGA Kit that will almost immediately send you by email a genuine Product Key for XP Pro that should "genuine-ize" the current nongenuine installation of XP Pro.  However, you don't have to buy anything because the HP is already licensed to run XP Home.

     

    While we're on the subject, I have some bad news:  please note that the mgadiag utility is identifying your installation of Office XP Pro w/Front Page as being Nongenuine (Office Status:  114 means nongenuine).  If this comes as a surprise to you, please return to the place of purchase and demand either genuine Office software or a refund.  Or, you could participate in the Genuine Office Offer and get a genuine copy of Office 2007 at discounted prices.  In any case, please uninstall the nongenuine Office XP Pro w/Front Page installation from your computer. 

    Thursday, July 12, 2007 7:23 PM
  • Great, thanks for your prompt reply.
    Thursday, July 12, 2007 7:37 PM
  • Mournblade,

     

    Thank you for the diag results. Dan was spot on. There are a couple ways to rectify your grandfathers situation. As Dan indicated you can use the original software and reformat the system. Second you may purchase the WGA Kit which would possibly prevent you from reformatting the system. Another option is visiting the repair facility where your grandfather took the system and request monies returned and/or request them to install the correct version (taking in your medial). Also you may consider filing a piracy report. Please review the following site:  https://www.microsoft.com/resources/howtotell/reports/report.aspx?displaylang=en. Filing piracy reports not only helps you but may help countless others who may become a victim like yourself. The situation your grandfather experienced happens frequently. The more customers who file reports will help others. Thank you and if you need further assistance please re-post.  Take care and have a super weekend.

     

     

    Stephen Holm, MS
    WGA Forum Manager

    Thursday, July 12, 2007 11:42 PM