Troubleshooter not working RRS feed

  • Question

  • I have tried all the answers given.  I get the message: " Aproblem is preventing the troubleshooter from starting;" error 0x800B010E. I uncheck windows search and rechecked it; cleaned the disk, etc.   Can you give me a solution?  I don't have much memory left to do another install.  Also the microsoft fixit would not work for me, none of the options.  I have done all the suggested solutions.

    Thank you for your assistance.

    Sunday, December 12, 2010 11:32 AM

All replies

  • Dear Customer,

           Thank you for taking an interest in Microsoft Fix it Center (Beta). I am sorry to hear about the problem you encountered when run the Fix it Center application. To help you solve your issue we need find the root cause. Could you please provide some informations for me? 


          1. Which version of windows are you use? [XP/Win7/Vista/Server2003/Server2008] [32/64] 

          2. Which exact name of the troubleshooter you attempted to run when the issue was encountered? 

          3. Could you please refer below steps provide us some event logs informations? 


    Step 1:

                1. Control panel -> Administrative Tools -> Open Event Viewer

                2. Event Viewer -> Windows Logs -> Applications

        After you select this section and please note to source content, if you find any error/warning about "fix it center/matsvc" please provide to us.


    Steps 2: 

               1.  Control Panel -> All Control Panel Items -> Administrative Tools -> Event Viewers

               2.  Event Viewer -> Applications and Services Logs->Microsoft->Windows-> Diagnosis-ScriptedDiagnosticsProvider

    If you find any error/warning about error code "0x800B010E" please provide to us.  Thanks. 




    Please Mark as Answered If this is helpful Or Un-Mark as Answered if it is not helpful.

    Best Regards,
    Yan Jun

    Monday, December 13, 2010 4:36 AM