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    Hi there

    I installed an OEM (bought through Amazon.co.uk AND from Amazon.co.uk rather than one of their merchants).  I installed this XP Pro (SP 2)  on my mothers machine.  It has updated and now is on SP3 and now am getting the counterfeiting issue.  Could you please advise as to why this is happening and what to do?  Thanks

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID Validation Code: 13

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2487J-KWKMF-RPWBY Windows Product Key Hash: A6tqZpYlrSkfmUWcaNDswSdRpOo= Windows Product ID: 55274-640-8834005-23734 Windows Product ID Type: 1 Windows License Type: Volume Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {681686B1-022E-4EB8-80B2-39D59F346924}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 13
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2 OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32) Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details:
    <GenuineResults><MachineData><UGUID>{681686B1-022E-4EB8-80B2-39D59F346924
    }</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS
     ><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RPWBY</PKe
    y><PID>55274-640-8834005-23734</PID><PIDType>1</PIDType><SID>S-1-5-21-78
    y>9
    336058-879983540-725345543</SID><SYSTEM><Manufacturer>System
    manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends
    Inc.</Manufacturer><Version>0110   </Version><SMBIOSVersion major="2"
    minor="3"/><Date>20051005000000.000000+000</Date></BIOS><HWID>1C3235F7018
    4206D</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZo
    ne>GMT Standard
    Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></m
    sppid><name></name><model></model></SBID><OEM/><GANotification><File
    Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll"
    Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Res
    ult>114</Result><Products><Product
    GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResu
    lt><Name>Microsoft Office Professional Edition
    2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZ
    SZErUQg+Fo=</Hash><Pid>73931-640-0000106-57373</Pid><PidType>14</PidType
    SZErUQg+>
    </Product></Products><Applications><App Id="15" Version="11"
    Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18"
    Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11"
    Result="114"/><App Id="44" Version="11"
    Result="114"/></Applications></Office></Software></GenuineResults>

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 13C20:ASUSTeK Computer Inc|15C2A:GENUINE C&C INC Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A
    Monday, July 20, 2009 8:32 AM

Answers

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    Hello JamieEff,

      The Windows XP Pro you currently have installed is using a Volume License Product Key (VLK) not an OEM key. This particular key was reported as leaked by it's owner (a company based in the US, I believe) Normally Microsoft would Block the key altogeather (much like the way the VLK key, being used in your Office Pro 2003, has been), but the owner probably requested that Microsoft restrict the key to only be usable within a specific geographical area (probably to avoid the disruption that passing out a replacment key would involve).

      First thing to do, is compare the last 15 digits of the Product key listed above in the diagnostic report with the With the Product key that came with your OEM Software.  If they don't match, then try replaceing the bad VLK key with the one that came with the software.  If the key that came with the software also comes up as Non-Genuine or if the VLK key matches the key that came with the software then, it does appear you are a Victum of Piracy. 

      I highly recommend contacting the person or company that sold you this Non-Genuine software and demand the Genuine Microsoft Software that you paid for (Or at the very least, a refund) I also encourage you to submite a Piracy Report at http://microsoft.com/piracy against the person or company that sold you the software. 

    Thank you,
    Darin MS
     
    Monday, July 20, 2009 7:38 PM

All replies

  • Question
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    Hello JamieEff,

      The Windows XP Pro you currently have installed is using a Volume License Product Key (VLK) not an OEM key. This particular key was reported as leaked by it's owner (a company based in the US, I believe) Normally Microsoft would Block the key altogeather (much like the way the VLK key, being used in your Office Pro 2003, has been), but the owner probably requested that Microsoft restrict the key to only be usable within a specific geographical area (probably to avoid the disruption that passing out a replacment key would involve).

      First thing to do, is compare the last 15 digits of the Product key listed above in the diagnostic report with the With the Product key that came with your OEM Software.  If they don't match, then try replaceing the bad VLK key with the one that came with the software.  If the key that came with the software also comes up as Non-Genuine or if the VLK key matches the key that came with the software then, it does appear you are a Victum of Piracy. 

      I highly recommend contacting the person or company that sold you this Non-Genuine software and demand the Genuine Microsoft Software that you paid for (Or at the very least, a refund) I also encourage you to submite a Piracy Report at http://microsoft.com/piracy against the person or company that sold you the software. 

    Thank you,
    Darin MS
     
    Monday, July 20, 2009 7:38 PM
  • Question
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    Hi Darin

    Many thanks for your reply - really appreciate it.

    I have checked the sticker key against the one above and they do not correspond at all.  Sorry for a stupid question, but how do I go about replacing the bad key with the sticker product key? Do I need to do a reinstall or is there a way of doing this within the current installation?

    I bought the software through Amazon.co.uk (not one of their merchants) but I recently had cause to cancel my Amazon account due to fraud so the account that I bought it through is no longer.....

    Thanks again

    Jamie
    Tuesday, July 21, 2009 9:26 AM
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    Hello JamieEff,

    Use the Product Key Updater Utility:  http://go.microsoft.com/fwlink/?linkid=45668
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, July 21, 2009 3:51 PM
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    Many thanks.  Will try that!

    All the Best

    Jamie
    Wednesday, July 22, 2009 9:50 AM