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Problems downloading update for Microsoft XP (KB934238) RRS feed

  • Question

  •  

    To Microsoft support

     

    I do have the same problem that you have tried to solve at this site. Unfortunatly I haven't succed yet. I have enclosed a copy of the diagnostic report I did run the 30th. of december 2007.

     

    Diagnostic Report (1.7.0066.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Online Validation Code: N/A

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-F4WJP-F69MX-YBQ46

    Windows Product Key Hash: G4E5LGMJEEmX/TK4y6rM0hzdxRA=

    Windows Product ID: 55274-OEM-2211906-00110

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010100.2.0.pro

    CSVLK Server: N/A

    CSVLK PID: N/A

    ID: {30EB418D-DB04-4B8D-96A2-AE3A8EA292B7}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.7.59.1

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-171-1

    Resolution Status: N/A

     

    Notifications Data-->

    Cached Result: 0

    File Exists: Yes

    Version: 1.7.17.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: Registered, 1.6.21.0

    Signed By: Microsoft

    Office Diagnostics:

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{30EB418D-DB04-4B8D-96A2-AE3A8EA292B7}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YBQ46</PKey><PID>55274-OEM-2211906-00110</PID><PIDType>2</PIDType><SID>S-1-5-21-671358468-389679124-2214944429</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-S2XP(SE)</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0072G4</Version><SMBIOSVersion major="2" minor="3"/><Date>20041223000000.000000+000</Date><SLPBIOS>Sony Corporation,Sony Corporation</SLPBIOS></BIOS><HWID>01173E07018400D2</HWID><UserLCID>0406</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Sony Corporation</name><model>VGN-S series</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

     

     

     

    I hope you can help me to solve this problem. Is this downloading problem connected with the fact that I can't open my Control Panel anymore?

     

    Thank you in advance for your assistance.

     

    Sincerely,

     

    Peterdhu 

    Sunday, December 30, 2007 10:05 PM

Answers

  • Hello Peter,

     

     

            Please try and download service pack 1 for net. Framework 3.0.  This should solve the problem as it supersedes KB934238.  It installs easily and will eliminate anymore installation reminders for KB934238.  Your issue appears to be Windows Update and not Windows Genuine Advantage (WGA) related. This Forum is only for support of WGA. Your issue appears to be outside the scope of the Genuine Advantage forum. Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a support request for Windows Update problem which you are experiencing. In an attempt to assist I would like to provide the following information. First please visit the following Knowledge Base (KB) article “Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation” located @ http://support.microsoft.com/kb/943144 .

     

            Also visit the XP Newsgroups @ http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?query=Validation+Tool+%28KB892130&dg=microsoft.public.windowsupdate&cat=en-us-ms-winxp&lang=en&cr=US&pt=&catlist=B0DE109D-10E1-4C3C-BCC9-8EB7A22FC6A0&dglist=&ptlist=&exp=&sloc=en-us and search for Validation Tool KB892130. There are many articles you can review.

     

    Next, recently many users have experienced problems surrounding the Windows Genuine Advantage Validation Tool (KB892130).   If you find that Windows Update refuses to install most patches, you can register its missing DLLs yourself. This can be accomplished by manually entering seven commands (shown in Step 2, below) at a command prompt. If you need to run the fix on multiple machines, it's easiest to use a batch file, as Steps 1 through 5 explain:

    Step 1. Open Notepad (or any text editor).

    Step 2. Copy and paste the following command lines into the Notepad window (the /s switch runs the commands silently, freeing you from having to press Enter after each line):

    regsvr32 /s wuapi.dll
    regsvr32 /s wuaueng1.dll
    regsvr32 /s wuaueng.dll
    regsvr32 /s wucltui.dll
    regsvr32 /s wups2.dll
    regsvr32 /s wups.dll
    regsvr32 /s wuweb.dll

    Step 3. Save the file to your desktop, using a .bat or .cmd extension.

    Step 4. Double-click the icon of the .bat or .cmd file.

    Step 5. A command window will open, run the commands, and then close.

    The next time you visit the Windows Update site, you should not have any problem installing the latest patches.

     

    Another possible fix is to install an older version of the Windows Update files (downloadable from Step 2 of Microsoft Knowledge Base article http://support.microsoft.com/kb/927891/en-us#SPR over the newer version. This will involve launching the installer from a command line using a switch know as /wuforce. 

     

     

     

    Thank you,

     

    Stephen Holm, MS

     

    Monday, December 31, 2007 6:47 PM