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Answers

  • Hi, Abdul.

    Have all your information ready, including your MCP ID (if you have one) and your Prometric ID (printed on your passed exam result sheet).

    Send an email to Microsoft Learning Support. Their email address is mcphelp@microsoft.com

    It's best if you use a Hotmail, Live, or Outlook account. Be sure that any email responses from them are not sent to your Spam folder.

    You can also contact your Microsoft Regional Service Center on the phone. Please use the following web page to find the correct contact information for help. NOTE: They may still make you send an email afterwards.
    http://www.microsoft.com/learning/en-us/help.aspx.

    This web page includes email and phone contact information for your geographic location so you can email or call them directly. They will help you get this figured out.

    NOTE: This public forum is usually monitored by fellow IT professionals like you and me but not by Microsoft employees.

    Good luck!


    Best wishes, Davin Mickelson

    Monday, March 10, 2014 5:40 PM
    Answerer