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Windows 7 is sometimes not genuine after installing SP1

Question
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I bought a computer from Dell about 5 months ago with Windows 7 preinstalled, and everytime I install service pack 1 it occasionally shows a This is not a genuine thing in the bottom corner, but when I go to System in the control panel it goes away. I went to "Change product key" and entered my key again but it still occasionally comes up in the corner saying it's not genuine. I have restored my computer twice and it doesn't do this until I install SP1.Saturday, April 30, 2011 2:24 AM
Answers
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"Thebowman42" wrote in message news:6dd1d37e-b04c-4d4e-8532-a3bcfc6ee3a2...I bought a computer from Dell about 5 months ago with Windows 7 preinstalled, and everytime I install service pack 1 it occasionally shows a This is not a genuine thing in the bottom corner, but when I go to System in the control panel it goes away. I went to "Change product key" and entered my key again but it still occasionally comes up in the corner saying it's not genuine. I have restored my computer twice and it doesn't do this until I install SP1.
This type of problem is usually caused by a 'race condition' - which is very hard to isolate, as merely looking for it may prevent it.Please post an MGADiag report - it may show somethingTo properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Wednesday, May 4, 2011 5:49 PM
Saturday, April 30, 2011 7:29 AMModerator
All replies
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"Thebowman42" wrote in message news:6dd1d37e-b04c-4d4e-8532-a3bcfc6ee3a2...I bought a computer from Dell about 5 months ago with Windows 7 preinstalled, and everytime I install service pack 1 it occasionally shows a This is not a genuine thing in the bottom corner, but when I go to System in the control panel it goes away. I went to "Change product key" and entered my key again but it still occasionally comes up in the corner saying it's not genuine. I have restored my computer twice and it doesn't do this until I install SP1.
This type of problem is usually caused by a 'race condition' - which is very hard to isolate, as merely looking for it may prevent it.Please post an MGADiag report - it may show somethingTo properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Wednesday, May 4, 2011 5:49 PM
Saturday, April 30, 2011 7:29 AMModerator -
No reply from the Original Poster.
Issue is assumed to be resolved.
Darin MSWednesday, May 4, 2011 5:49 PM -
Hi all,
Am new to the site, but I'm having exactly the same issue.
Hope someone can help me out here, this is really bumming me out.
Have used the link suggested above. My Windows 7 Ultimate was genuine up till 2 days ago when I tried updating to SP1.
Ran system restore and it fixed the problem, but it has come back, without even SP1 update.
Plz help :(
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0x80070422
Windows Product Key: *****-*****-CHRBJ-GXYH3-6VJTM
Windows Product Key Hash: TuNbNYRUdyWcdF9PKj0i0wNhayY=
Windows Product ID: 00426-068-6187724-86486
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {E68B81CB-BEA7-4AEF-90FF-048C84FF8831}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7600.win7_gdr.110408-1633
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Edition 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Andrew\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E68B81CB-BEA7-4AEF-90FF-048C84FF8831}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6VJTM</PKey><PID>00426-068-6187724-86486</PID><PIDType>5</PIDType><SID>S-1-5-21-1602180660-1998488858-2735705452</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>X38-DS4</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F1</Version><SMBIOSVersion major="2" minor="4"/><Date>20071123000000.000000+000</Date></BIOS><HWID>4D9B3507018400F8</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>20F99F907829D78</Val><Hash>CmvXMwqgqPHcpZtnl7llimD+2tw=</Hash><Pid>70145-700-7268903-57655</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070422' to display the error text.
Error: 0x80070422
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0003000000000000
Event Time Stamp: 6:5:2011 12:39
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc
Tampered Service: sppuinotify
HWID Data-->
HWID Hash Current: OAAAAAIABgABAAEAAQABAAAAAQABAAEA6GHWmk40jpMIhcKP4hta2WT+iP32Gk403ojyrrxQRso=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC GBT GBTUACPI
FACP GBT GBTUACPI
HPET GBT GBTUACPI
MCFG GBT GBTUACPI
Tuesday, June 7, 2011 2:11 AM -
"Kippax1" wrote in message news:d6298134-9ca6-43fa-ae3a-1e25e4ad3442...
Hi all,
Am new to the site, but I'm having exactly the same issue.
Hope someone can help me out here, this is really bumming me out.
Have used the link suggested above. My Windows 7 Ultimate was genuine up till 2 days ago when I tried updating to SP1.
Ran system restore and it fixed the problem, but it has come back, without even SP1 update.
Plz help :(
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0x80070422
Windows Product Key: *****-*****-CHRBJ-GXYH3-6VJTM
Windows Product Key Hash: TuNbNYRUdyWcdF9PKj0i0wNhayY=
Windows Product ID: 00426-068-6187724-86486
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.001
Your error is very different to the OP's - please repost it in a NEW thread of your own, where it can be dealt with appropriately without confusing the issues.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothTuesday, June 7, 2011 9:53 AMModerator