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Windows 7 is sometimes not genuine after installing SP1 RRS feed

  • Question

  • I bought a computer from Dell about 5 months ago with Windows 7 preinstalled, and everytime I install service pack 1 it occasionally shows a This is not a genuine thing in the bottom corner, but when I go to System in the control panel it goes away. I went to "Change product key" and entered my key again but it still occasionally comes up in the corner saying it's not genuine. I have restored my computer twice and it doesn't do this until I install SP1.
    Saturday, April 30, 2011 2:24 AM

Answers

  • "Thebowman42" wrote in message news:6dd1d37e-b04c-4d4e-8532-a3bcfc6ee3a2...
    I bought a computer from Dell about 5 months ago with Windows 7 preinstalled, and everytime I install service pack 1 it occasionally shows a This is not a genuine thing in the bottom corner, but when I go to System in the control panel it goes away. I went to "Change product key" and entered my key again but it still occasionally comes up in the corner saying it's not genuine. I have restored my computer twice and it doesn't do this until I install SP1.

    This type of problem is usually caused by a 'race condition' - which is very hard to isolate, as merely looking for it may prevent it.
    Please post an MGADiag report - it may show something
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 30, 2011 7:29 AM
    Moderator

All replies

  • "Thebowman42" wrote in message news:6dd1d37e-b04c-4d4e-8532-a3bcfc6ee3a2...
    I bought a computer from Dell about 5 months ago with Windows 7 preinstalled, and everytime I install service pack 1 it occasionally shows a This is not a genuine thing in the bottom corner, but when I go to System in the control panel it goes away. I went to "Change product key" and entered my key again but it still occasionally comes up in the corner saying it's not genuine. I have restored my computer twice and it doesn't do this until I install SP1.

    This type of problem is usually caused by a 'race condition' - which is very hard to isolate, as merely looking for it may prevent it.
    Please post an MGADiag report - it may show something
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 30, 2011 7:29 AM
    Moderator
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Wednesday, May 4, 2011 5:49 PM
  • Hi all,

    Am new to the site, but I'm having exactly the same issue.

    Hope someone can help me out here, this is really bumming me out.

    Have used the link suggested above. My Windows 7 Ultimate was genuine up till 2 days ago when I tried updating to SP1.

    Ran system restore and it fixed the problem, but it has come back, without even SP1 update.

     

    Plz help :(

     

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: N/A, hr = 0x80070422

    Windows Product Key: *****-*****-CHRBJ-GXYH3-6VJTM

    Windows Product Key Hash: TuNbNYRUdyWcdF9PKj0i0wNhayY=

    Windows Product ID: 00426-068-6187724-86486

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010100.0.0.001

    ID: {E68B81CB-BEA7-4AEF-90FF-048C84FF8831}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Ultimate

    Architecture: 0x00000000

    Build lab: 7600.win7_gdr.110408-1633

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Professional Edition 2003 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Andrew\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{E68B81CB-BEA7-4AEF-90FF-048C84FF8831}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6VJTM</PKey><PID>00426-068-6187724-86486</PID><PIDType>5</PIDType><SID>S-1-5-21-1602180660-1998488858-2735705452</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>X38-DS4</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F1</Version><SMBIOSVersion major="2" minor="4"/><Date>20071123000000.000000+000</Date></BIOS><HWID>4D9B3507018400F8</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>20F99F907829D78</Val><Hash>CmvXMwqgqPHcpZtnl7llimD+2tw=</Hash><Pid>70145-700-7268903-57655</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070422' to display the error text.

    Error: 0x80070422 

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0003000000000000

    Event Time Stamp: 6:5:2011 12:39

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered Service: sppsvc

    Tampered Service: sppuinotify

     

     

    HWID Data-->

    HWID Hash Current: OAAAAAIABgABAAEAAQABAAAAAQABAAEA6GHWmk40jpMIhcKP4hta2WT+iP32Gk403ojyrrxQRso=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC GBT   GBTUACPI

      FACP GBT   GBTUACPI

      HPET GBT   GBTUACPI

      MCFG GBT   GBTUACPI

     

     

     


    Tuesday, June 7, 2011 2:11 AM
  • "Kippax1" wrote in message news:d6298134-9ca6-43fa-ae3a-1e25e4ad3442...

    Hi all,

    Am new to the site, but I'm having exactly the same issue.

    Hope someone can help me out here, this is really bumming me out.

    Have used the link suggested above. My Windows 7 Ultimate was genuine up till 2 days ago when I tried updating to SP1.

    Ran system restore and it fixed the problem, but it has come back, without even SP1 update.

     

    Plz help :(

     

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: N/A, hr = 0x80070422

    Windows Product Key: *****-*****-CHRBJ-GXYH3-6VJTM

    Windows Product Key Hash: TuNbNYRUdyWcdF9PKj0i0wNhayY=

    Windows Product ID: 00426-068-6187724-86486

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010100.0.0.001



    Your error is very different to the OP's - please repost it in a NEW thread of your own, where it can be dealt with appropriately without confusing the issues.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, June 7, 2011 9:53 AM
    Moderator