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Sharing network printer problem RRS feed

  • Question

  • In the process of reinstalling OneCare after being on the perpet. beta, then removing and reinstalling the beta, and just reinstalling with beta V2 being installed, the following printer problem occurred:

    Found a printer to share (a NETWORK printer already installed directly host PC).  A Brother PC-Fax.  Asked if I wanted to share it  - responded yes as one of our home PCs had a problem printing to it.  Then got a window "Share Printers - Windows Live OneCare" " A new printer is available".  Problem is that this installed it via another PC on the network instead of taking advantage of the direct network connection.  Thus the printer will be unavailable if other PC is off.
    Under the above mentioned window has appeared a Brother window, which is hidden by the "Share Printers..." window.  Clocking on Print test page does nothing the fist time, then makes a system problem sound.  The window cannot be moved and Close does not respond. I cannot switch to the mostly hidden Brother window. Test page did not print.
    Task manager shows Brother PC-FAX window open. All apps show "Running".
    Use task manager to End Brother task.
    Now I can close the "Share Printers" window.

    Now I have an entry under printers for the same printer via the other computer, in addition to the direct network connection with this printer.

    It seems that OneCare does not handle network printers, or ignores if they are already installed.  This will cause much confusion with your users, as network printers are now commonly available to consumers.

    Let me know if I can provide more information or help.

    Good luck!

     


     

    Friday, October 19, 2007 7:39 PM

Answers

All replies

  • Thanks for reporting this, but please keep all Perpetual beta discussions in the private newsgroup.

     

    For the 2.0 problem, please file a bug on Connect: https://connect.microsoft.com/site/sitehome.aspx?SiteID=168

    See the Bug Submission Guide - http://connect.microsoft.com/content/content.aspx?ContentID=3480&SiteID=168 - for details on how to create and submit the Support Log zip file with your bug.

     

    Note that network printers cannot be shared by the new functionality of OneCare 2.0, only locally attached printers on PCs running OneCare 2.0 in the Circle.

    -steve

     

    Saturday, October 20, 2007 1:55 AM
    Moderator
  • Before the current version of One Care, we were able to print just fine to an HP 932 Deskjet attached to a home network via a network attached simpleshare device used as a print server.

     

    Now, that won't work. I had to change the network so the printer is connected to a PC, which now must be running all the time, in order to print over the network.

     

    This is unacceptable.

     

    Why was this changed to eliminate printers attached to a server from printing  over the network, and when will it be fixed?

     

    James

     

    Saturday, May 10, 2008 5:56 PM
  •  WINDOWS LIVE ONE CARE wrote:

    Before the current version of One Care, we were able to print just fine to an HP 932 Deskjet attached to a home network via a network attached simpleshare device used as a print server.

     

    Now, that won't work. I had to change the network so the printer is connected to a PC, which now must be running all the time, in order to print over the network.

     

    This is unacceptable.

     

    Why was this changed to eliminate printers attached to a server from printing  over the network, and when will it be fixed?

     

    James

     

    James, try the following:

    Open OneCare on each of the computers.

    Click Change Settings

    On the firewall tab, click configure firewall

    If the network is shown as Public, click Change Location to change it to "Home or Work."

    Click the Advanced Settings button

    Click Network connections tab.

    If there are multiple active connections shown, you may need to disable them in your Windows network connections settings. (Network and Sharing Center, manage connections, in Vista; Right click My Network Places and select Properties on the Start menu in XP)

    On the Ports and Protocols tab, add a check mark next to File and Printer Sharing - for subnet and Internet if the first setting alone (after all of the above are verified) does not allow Sharing to work.

    If all of the above fail, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Monday, May 12, 2008 3:17 PM
    Moderator