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Windows 7 Enterprise non-genuine notification RRS feed

  • Question

  • My company is an MS partner, and they gave me a key which is, I'm told, a perm key for my Windows 7 Enterprise (build 7600) edition. However, I got the dreaded "This copy of Windows is not genuine" message when I booted up just now. I checked the system details and it says that my Windows IS activated. Is this a problem? It certainly took far longer than usual to boot up, hung on a black screen with the "not genuine" message for several minutes. Anything I can do to get rid of this? Thanks.
    Wednesday, January 5, 2011 11:46 PM

Answers

  • Hi John,

      Just to confirm that the issue is not key related, I ran it thru my Key Information Tool and it shows as a Valid and Genuine Windows 7 Volume MAK key.

      A Volume MAK key works very much like a Retail key. The only difference (aside from the Licensing terms...see your Volume License Agreement for details specific to your license) is that it can be activated only a limited number of times.  If I am reading my tool correctly, this key appears to have over 500+ activations available with 9 activations already used.

     

     Since the Diagnostic Report shows your Windows to be Genuine (and my Key tool shows the key to be as well) I am going to mark this thread as Answered. However, if you continue to see Non-genuine error, create a new thread and post a new Diagnostic Report (for best results, try to run the report while the error is occurring) and we will see what we can do for you.

     

    Thanks,

     


    Darin MS
    • Marked as answer by Darin Smith MS Thursday, January 6, 2011 9:56 PM
    Thursday, January 6, 2011 9:51 PM

All replies

  • To help us analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool

    Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post, along with your question. 

    Thank you!

     


    Carey Frisch
    Thursday, January 6, 2011 12:03 AM
    Moderator
  • Sorry, Carey, here you are.

    To recap, my System information says that my Windows 7 Enterprise is activated, but I am getting "Not genuine" on reboots.  Would like to get rid of the message.

    John

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-*****-*****-WQ64B
    Windows Product Key Hash: we7Rnqi57U7sJee/AIj310kPgx4=
    Windows Product ID: 55041-006-2401205-86267
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7600.2.00010100.0.0.004
    ID: {28FE6F5A-7049-44B9-B9B4-6819A23A10A3}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Enterprise
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{28FE6F5A-7049-44B9-B9B4-6819A23A10A3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-006-2401205-86267</PID><PIDType>6</PIDType><SID>S-1-5-21-3286927827-2612269702-2486339439</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E6500                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A19</Version><SMBIOSVersion major="2" minor="4"/><Date>20091221000000.000000+000</Date></BIOS><HWID>71B93607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M09    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>90FA6FD4EAABD86</Val><Hash>/yZ6iBIrZjAjuV6ZgLCPdK/ngVc=</Hash><Pid>89388-707-4036796-65903</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Enterprise edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
    Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 55041-00172-006-240120-03-1033-7600.0000-3232010
    Installation ID: 000642109120477522097416024840055140028443254440870125
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: WQ64B
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 1/5/2011 4:40:06 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:18:2010 18:05
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAEAAQABAAAAAgABAAEAonagyEs5FGFQ7V7v/pZg22hU2ClGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M09   
      FACP   DELL    M09   
      HPET   DELL    M09   
      MCFG   DELL    M09   
      ____   DELL    M09   
      ASF!   DELL    M09   
      TCPA     
      SLIC   DELL    M09   
      SSDT   PmRef  CpuPm

     

    Thursday, January 6, 2011 12:42 AM
  • "JSpencer1943" wrote in message news:229d46c7-49ed-4d52-b479-4d793d97db3a...

    Sorry, Carey, here you are.

    To recap, my System information says that my Windows 7 Enterprise is activated, but I am getting "Not genuine" on reboots.  Would like to get rid of the message.

    John

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-*****-*****-WQ64B
    Windows Product Key Hash: we7Rnqi57U7sJee/AIj310kPgx4=
    Windows Product ID: 55041-006-2401205-86267
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7600.2.00010100.0.0.004

     


    This type of problem occurs because of a 'race condition' during the boot process. Such conditions are very hard to troubleshoot, as they are caused by at least two programs attempting to access memory or a file at the same time - and almost anything you do to look at the problem will change the parameters and either make the problem go away while you're watching, or get worse (think the Heisenberg Uncertainty Principle).
    Hopefully, Windows' boot optimisation routines will sort the problem out on their own, but you could try looking in the Event Viewer for any problems during the boot to see if anything shows up there.
     
    One possible cause is the Anti-Virus - what do you have installed? What other AV's have EVER been installed on that PC (including the one that probably came preloaded)

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, January 6, 2011 6:48 AM
    Moderator
  • Well, we need not worry about prior AV software, as I installed a new, empty, disk drive (in place of the original) specifically to get a clean Windows 7 installation - which will be used as a mobile development station for web-based intranet document management systems. The AV software I installed was AVG 2011 - just the AV and not the Internet Security. Other software installed is Oracle 11g, Apache 2.2, Winzip, Microsoft Office, Adobe Reader and Download Studio. This morning, just before the first appearance of the problem, I installed Open Text's Content Server 10 and their Livelink 9.7.1, although I have both sets of services turned to manual, so neither of them should have interfered with a boot.
    Thursday, January 6, 2011 8:22 AM
  • "JSpencer1943" wrote in message news:810805c7-349b-494a-8967-917afbc85590...
    Well, we need not worry about prior AV software, as I installed a new, empty, disk drive (in place of the original) specifically to get a clean Windows 7 installation - which will be used as a mobile development station for web-based intranet document management systems. The AV software I installed was AVG 2011 - just the AV and not the Internet Security. Other software installed is Oracle 11g, Apache 2.2, Winzip, Microsoft Office, Adobe Reader and Download Studio. This morning, just before the first appearance of the problem, I installed Open Text's Content Server 10 and their Livelink 9.7.1, although I have both sets of services turned to manual, so neither of them should have interfered with a boot.

    Hah! I've heard that one before :)
    Seriously, though - have a look in Event Manager, and see if anything hits you there, and since it's a relatively new installation, give it a few days to settle down. You may find that the problem disappears as the optimiser does its thing.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, January 6, 2011 8:33 AM
    Moderator
  • Thanks. I'll let it simmer for a while and see what happens. Obviously, at first, I thought there was a problem that would stop me working, but perhaps that isn't the case. John
    Thursday, January 6, 2011 4:43 PM
  • Hi John,

      Just to confirm that the issue is not key related, I ran it thru my Key Information Tool and it shows as a Valid and Genuine Windows 7 Volume MAK key.

      A Volume MAK key works very much like a Retail key. The only difference (aside from the Licensing terms...see your Volume License Agreement for details specific to your license) is that it can be activated only a limited number of times.  If I am reading my tool correctly, this key appears to have over 500+ activations available with 9 activations already used.

     

     Since the Diagnostic Report shows your Windows to be Genuine (and my Key tool shows the key to be as well) I am going to mark this thread as Answered. However, if you continue to see Non-genuine error, create a new thread and post a new Diagnostic Report (for best results, try to run the report while the error is occurring) and we will see what we can do for you.

     

    Thanks,

     


    Darin MS
    • Marked as answer by Darin Smith MS Thursday, January 6, 2011 9:56 PM
    Thursday, January 6, 2011 9:51 PM