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This copy of windows is not genuine

Question
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Hi,
I have recently purchased an ACER Aspire 5755G from Comet in the UK. The computer came with Windows 7 Home Premium pre installed. I have made no hardware changes to the computer and am certain that the windows copy installed is genuine. However I have twice now seen the message "Windows 7 Build 7601 This copy of windows is not genuine" appear in the bottom right hand corner of the screen. After a few minutes it goes away and did not return for a couple of weeks. Today it has done the same thing. I have downloaded MGADiag and here is the output from that program. Please can you help resolve this issue. Thank you
Paul Gruet
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {E9EF7A11-5D1C-4A77-A859-A315AC418298}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Edition 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E9EF7A11-5D1C-4A77-A859-A315AC418298}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1537069061-3864134598-2449168636</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5755G</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.15</Version><SMBIOSVersion major="2" minor="7"/><Date>20111007000000.000000+000</Date></BIOS><HWID>EF083607018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>74A9E02AF372500</Val><Hash>EPlU1EPSlPvr9DnNTTEUaUb44FM=</Hash><Pid>73931-640-0868463-57156</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800006-02-1033-7601.0000-2862011
Installation ID: 005775280191320482839921154402805320930621800264460360
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7QJB7
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 02/06/2012 23:39:26
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:3:2012 21:52
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAIAAQABAAAAAgABAAEAonaU91TsdgDycOqnXIGoreLUJNfwgC5z
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS ACRPRDCT
FACP ACRSYS ACRPRDCT
HPET ACRSYS ACRPRDCT
BOOT ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
ASF! ACRSYS ACRPRDCT
SLIC ACRSYS ACRPRDCT
SSDT ACRSYS ACRPRDCT
ASPT ACRSYS ACRPRDCT
SSDT ACRSYS ACRPRDCT
SSDT ACRSYS ACRPRDCT
SSDT ACRSYS ACRPRDCT
Saturday, June 2, 2012 10:44 PM
Answers
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In that case, download and run the Norton Removal Tool - https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home
reboot when it's finished, even if it doesn't ask, and see what's happening.
I used to be a big fan of AVG - but it's getting to be as bad as Norton and McAfee in hogging system resources and taking over control of your machine.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed as answer by Darin Smith MS Monday, June 4, 2012 8:06 PM
- Marked as answer by Darin Smith MS Tuesday, June 12, 2012 9:34 PM
Sunday, June 3, 2012 9:28 PMModerator
All replies
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License Status: Licensed
Your Windows is licensed. I can see no errors. Was the message showing at the time you ran the report? If not, please wait until the message returns and run the report then.
Running the MGADiag tool can itself fix some issues. Also, sometimes two programs contending for resources can temporarily block a Windows Activation Technology periodic check. The condition usually clears when the race condition clears.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
Saturday, June 2, 2012 11:02 PMAnswerer -
The message was not showing by the time I had run MGADiag so I guess I will just have to wait and see wat happens, all seems normal at the moment.
One question though - what does Remaining Windows rearm count: 2 mean?
Thank you for your help
Paul
Sunday, June 3, 2012 12:29 PM -
"PaulGruet" wrote in message news:2f38ce97-739d-4aaa-a073-c6be86ef298d...
The message was not showing by the time I had run MGADiag so I guess I will just have to wait and see wat happens, all seems normal at the moment.
One question though - what does Remaining Windows rearm count: 2 mean?
Thank you for your help
Paul
It's the remaining number of times that you can extend the grace period if the machine isn't activated.Don't worry about it :)If your notifications come and go like this, the cause is probably a race condition - often caused by anti-virus programs.What is your current AV? What other AV's have ever been installed on this machine? (including ones pre-installed but never used?)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, June 3, 2012 12:41 PMModerator -
Ah now that might be the issue, the machine came with Nortomn/symantec (I think) but I uninstalled that and have installed AVG.
Sunday, June 3, 2012 9:22 PM -
In that case, download and run the Norton Removal Tool - https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home
reboot when it's finished, even if it doesn't ask, and see what's happening.
I used to be a big fan of AVG - but it's getting to be as bad as Norton and McAfee in hogging system resources and taking over control of your machine.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed as answer by Darin Smith MS Monday, June 4, 2012 8:06 PM
- Marked as answer by Darin Smith MS Tuesday, June 12, 2012 9:34 PM
Sunday, June 3, 2012 9:28 PMModerator -
No reply from the Original Poster.
Issue is assumed to be resolved.
Darin MS
Tuesday, June 12, 2012 9:34 PM