This e-mail is already being tracked... ERROR RRS feed

  • Question

  • Hi,

    Every time i press the CRM "sychronize" button in Outlook, i get a list of errors: :This e-mail is already being tracked in microsoft dynamics crm".

    Does anyone knows what to do with this?

    dori shifman

    Sunday, October 14, 2012 9:59 AM

All replies

  • Dori,

    That's normal situation when another user from your organization already synchronized these items into CRM. You can safely ignore these messages.


    Friday, November 23, 2012 2:35 PM
  • Hi Dori,

    Might be, in those emails there are more than one users in the reciepient list and one of the recient (CRM User) already synchronized those items into CRM. 
    So when you are synchronizing, as those emails are already there in CRM so it give error: "This e-mail is already being tracked in microsoft dynamics crm".

    you can look in CRM those emails should be there. Just you can ignore error messages. 

    Also you can verify below option in system settings, it will minimize the error messages. If email is send from one user to another user, system will create two activity one for outgoing and another for incoming. 


    Wednesday, November 28, 2012 7:43 AM