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Give Up on Windows Live OneCare RRS feed

  • Question

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    I have tried everything I can to get this software to work.  I puchased it from Circuit City and successfully installed it on one computer.  I upgraded the operating system which required me to re-install OneCare. After two weeks or so of reading on this forum and reading tons of screens from Microsoft I still cannot get it to activate. 

     

    When I try to re-install OneCare it tells me the product key is already assigned to another ID.  How do I find out what this other ID is?  When I log in with my ID and password it says my ID and password is not associated with my OneCare.

     

    Can someone give me a phone number so I can call someone for support?  This has to be the worst program Microsoft has ever produced as far as installing it.  I'll bet that is the number one complaint but I guess Microsoft just doesn't care.

     

    Thanks,

     

    Gary

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Friday, November 7, 2008 6:29 PM

Answers

  • Jim is providing you with a path to reaching support, but I'll explain what the problem is:

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    If Circuit City installed and activated OneCare originally, they should have provided you with a paper that included the LiveID and password for your subscription.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

    For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm

     

    -steve

     

    Saturday, November 8, 2008 2:58 AM
    Moderator

All replies

  • Hello Gary, send an e-mail with One Care in the subject line to jrap107@msn.com and I will help you contact support.

    Friday, November 7, 2008 10:50 PM
    Moderator
  • Jim is providing you with a path to reaching support, but I'll explain what the problem is:

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    If Circuit City installed and activated OneCare originally, they should have provided you with a paper that included the LiveID and password for your subscription.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

    For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm

     

    -steve

     

    Saturday, November 8, 2008 2:58 AM
    Moderator