Answered by:
An unauthorized change was made to windows
Question
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Here is my diagnostic report. I have noticed the windows product key in the diagnostic report dosn't match with the one on my laptops back. Could it be a problem? If so, how can I change the product key. I can't access the start button: only LEARN MORE ONLINE and CLOSE. Thanks
Diagnostic Report (1.7.0069.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Online Validation Code: 0x80070426
Cached Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-VH76X-KPDXX-XFJ4B
Windows Product Key Hash: o2cdkjlOO3vBe6l7W8iFN6Glf1I=
Windows Product ID: 89576-OEM-7332141-00148
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010100.0.0.006
CSVLK Server: N/A
CSVLK PID: N/A
ID: {FAA3271D-64FB-4EB8-A9AE-083F19CC7099}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Business
Architecture: 0x00000000
Build lab: 6000.vista_gdr.071009-1548
TTS Error: M:20080224080725175-
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-2920-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-784-80070057Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
File Mismatch: C:\Windows\system32\slc.dll[6.0.6000.16509]Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FAA3271D-64FB-4EB8-A9AE-083F19CC7099}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XFJ4B</PKey><PID>89576-OEM-7332141-00148</PID><PIDType>2</PIDType><SID>S-1-5-21-2477744491-1608577088-561782303</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-SZ61MN_B</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0101S5</Version><SMBIOSVersion major="2" minor="4"/><Date>20070905000000.000000+000</Date></BIOS><HWID>7D333507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>A8AF5380F962716</Val><Hash>bPmzOxI6DyW5QmDnM2va9kcGQ58=</Hash><Pid>81602-907-3467465-68736</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products></Office></Software></GenuineResults>Spsys.log Content: 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
Tuesday, February 26, 2008 11:40 PM
Answers
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Hello Arunas Sug,
Vista is in, what is called a 'Mod-Auth' Tamper state. There are 2 types of Mod-Auth tampers.
1) A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by random file corruption, a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occure.
2) A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way. and is usually caused by a running program that is incompatible with Vista.
Because of the Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, your issue is an On Disk Mod-Auth. In your case, the Critical System File that has been Modified (or that has become Corrupt) is slc.dll Version # 6.0.6000.16509.
Normally, to fix this type of issue, I would have you Un-install then Re-install an Update that contains the same version of that file. This would replace the bad file with a unmodified/uncorrupted copy. Unfortunatly, the only update that contains that version of your modified/corrupted file can not be Un-installed nor Re-Installed.
At this point I can give you two options:
1) You can use the System Restore process, that came with your computer. This will restore Vista to how it was when it left the factory. The bad part of this option is that All your current personal files, settings and installed programs would be deleted, so you would need to back-up your files off the computer and would have to re-install your programs after the Windows Restore.
Each computer manufacturer has a diffrent Restore process, so please see the documentation that came with the computer or contact the computer manufacturer for assistance.
2) Create a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029. While I can not guarantee they can fix it without doing a Windows Restore, they are able to dig deeper into the issue, than I could thru the forum.
Sorry I couldn't be more help,
Darin Smith
WGA Forum Manager
Wednesday, February 27, 2008 9:51 PM
