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    I got my Enterprise Admin certification late September. Tried accessing my MCP account today and it asked for MCID and an access code. I got my MCID from my email, but didn't get any access code. I requested for a new access code, but nothing came through. I also tried going through the Regional Support Center but as I live in Nigeria, there isn't a direct means of contacting them. What do I do?

    note: I have accessed my MCP account and downloaded certificates in the past without requiring any of these codes. 

    Thanks.

    Sunday, November 24, 2013 2:20 PM

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    Please use the following web page to find the contact information for Microsoft Certification support.

    http://www.microsoft.com/learning/en-us/help.aspx

    Check out the Frequently Asked Questions (FAQ) section. As well, the page includes email and phone contact information so you can talk with them directly. They will help you get this figured out.

    This public forum is usually monitored by fellow IT staff and trainers. Rarely do Microsoft employees help.

    Good luck!

    Best wishes, Davin Mickelson

    Monday, November 25, 2013 4:59 PM
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    That is strange.

    Normally, you can log into the MCP site with your registered Live ID account.

    Are you sure you are logging into the site with the correct account? Once your MCP ID is attached to your Live ID, you should be able to log in whenever you want.

    Good luck!

    Best wishes, Davin Mickelson

    Sunday, November 24, 2013 5:54 PM
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    Hi,

    I had experienced strange behaviour with MCP site in the past, too.

    There is no need to request new access code since you had already received one in the past and had been able to log to the MCP site. Clear browser cache and temporary files and/or wait few hours or a day or two before attempting to log in again. You should be able to log in.

    Sasa

    Monday, November 25, 2013 2:55 PM
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    Thanks for the reply Davin.

    Yes I am sure I am using the right details and account. Once I enter my log-in details, it asks for an MCPID and access code. And since I don't have an access code, when I request for one, nothing happens. 

    Before all I needed was the log-in details and I could open my account and view my certificates and all. I don't know what changed since the last time I did. 


    • Edited by SadiyaHC Monday, November 25, 2013 5:03 PM
    Monday, November 25, 2013 4:37 PM
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    Thank you for your reply Sasa. 

    I haven't ever gotten an access code. Not that I can remember anyways. All I ever did was to log in using my email address and password and I could access my account and view my certificates. 

    I'm actually trying to access my account after a very long time. Obviously some things have changed. 

    Now that I'm not being able to request for a new access code, I don't know what to do.


    • Edited by SadiyaHC Monday, November 25, 2013 5:03 PM
    Monday, November 25, 2013 4:41 PM
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    Please use the following web page to find the contact information for Microsoft Certification support.

    http://www.microsoft.com/learning/en-us/help.aspx

    Check out the Frequently Asked Questions (FAQ) section. As well, the page includes email and phone contact information so you can talk with them directly. They will help you get this figured out.

    This public forum is usually monitored by fellow IT staff and trainers. Rarely do Microsoft employees help.

    Good luck!

    Best wishes, Davin Mickelson

    Monday, November 25, 2013 4:59 PM
    Answerer
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    Thanks Davin. As I live in Nigeria, the contact information isn't so direct. But I will try. 
    Thanks again.
    Tuesday, November 26, 2013 12:17 PM
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    Okay I chatted with a Microsoft employee and they sent me a an access code and I can now access my account. Yay! 

    Thanks again.

    Tuesday, November 26, 2013 4:41 PM
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    That's awesome - good job!

    Best wishes, Davin Mickelson

    Tuesday, November 26, 2013 4:50 PM
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