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Painful circular support RRS feed

  • Question

  • Using MS OneCare support is extremely painful. All I want to do is to add a computer to my subscription and the system won't let me. I come for help and I have to search through reams of irrelvant rubbish. So I my poor computer remains unprotected!

    This is tosh. MS is taking the proverbial michael with this extremely poor level of support. Get some real people in to sort this out! eanwhile, I have work to do.

    Disgruntled? You bet.
    Wednesday, February 18, 2009 3:07 PM

Answers

  • Khodson said:

    Using MS OneCare support is extremely painful. All I want to do is to add a computer to my subscription and the system won't let me. I come for help and I have to search through reams of irrelvant rubbish. So I my poor computer remains unprotected!

    This is tosh. MS is taking the proverbial michael with this extremely poor level of support. Get some real people in to sort this out! eanwhile, I have work to do.

    Disgruntled? You bet.



    I'm not sure where you originally posted, but your post was moved to the correct forum.

    To add a PC to your subscription, you install OneCare on the second (or third) PC and activate/subscribe using the same LiveID that you used to create the original subscription on the first PC. This is your subscription ID and can be found in Help/About in OneCare.
    You can confirm your subscription status by logging in with that LiveID at https://billing.microsoft.com

    If you are having problems, support is available. These are the peer to peer discussion forums.

     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Thursday, February 19, 2009 5:17 PM
    Moderator

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