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WHS 2911 Dashboard will not open following this weeks Windows updates RRS feed

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    Don't know if it is coincidental or not, but following the large number of updates that came this week, I have been unable to open the WHS Dashboard from client computer.  I click on Dashboard, get the little circle spinning and then nothing happens.  I have restarted the pc several times but it didn't make any difference.  Any clues where to look next?

    Additional info: I can remote desktop into the WHS and run Dashboard on the WHS box. 

    Friday, October 11, 2013 4:28 PM

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    Hi,

    Thanks for posting in the forum.

    Regarding the current issue, please first check if there is any error logged in the event log. If so, please let me know the detailed error log for further research. Which update was installed before the issue occurred? Have you tried to uninstall these update and reinstall them again to see if the issue persists?

    Best Regards,

    Andy Qi

    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time.
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    • Marked as answer by Andy Qi Monday, October 28, 2013 5:08 PM
    Monday, October 14, 2013 8:24 AM
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    Does the Dashboard open on your Server?

    Bruce Hobson IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should contact the sender and delete the message. Any unauthorized disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.

    Wednesday, October 16, 2013 5:48 AM
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    Dashboard opens fine on the server and all other connected computers
    Thursday, October 17, 2013 3:35 PM
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    Have not tried to uninstall the updates, since there were 42 of them (iirc).  Have uninstalled/installed the WHS connector several times.

    Multiple errors, all identical.  Here is General info:

    Faulting application name: DashboardClient.exe, version: 6.1.8800.16385, time stamp: 0x4d6ed24f
    Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1677
    Exception code: 0xe0434352
    Fault offset: 0x000000000000940d
    Faulting process id: 0x1544
    Faulting application start time: 0x01cec76efcbe85b9
    Faulting application path: C:\Program Files\Windows Server\Bin\DashboardClient.exe
    Faulting module path: C:\Windows\system32\KERNELBASE.dll
    Report Id: 3ac8f912-3362-11e3-b86e-bcaec536cf99

    and this is the Detail info:

    + System
    - Provider
    [ Name] Application Error
    - EventID 1000
    [ Qualifiers] 0
    Level 2
    Task 100
    Keywords 0x80000000000000
    - TimeCreated
    [ SystemTime] 2013-10-12T17:17:54.000000000Z
    EventRecordID 52962
    Channel Application
    Computer MRE-VMHost
    Security
    - EventData
    DashboardClient.exe
    6.1.8800.16385
    4d6ed24f
    KERNELBASE.dll
    6.1.7601.18229
    51fb1677
    e0434352
    000000000000940d
    1544
    01cec76efcbe85b9
    C:\Program Files\Windows Server\Bin\DashboardClient.exe
    C:\Windows\system32\KERNELBASE.dll
    H

    3ac8f912-3362-11e3-b86e-bcaec536cf99

    Thursday, October 17, 2013 3:42 PM
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    Andy, there were 20+ updates that hit on Oct 11, and no I have not tried to remove them.  The forum posting has the error long info.  Thanks
    Monday, October 28, 2013 6:11 PM