Can you explain your email configuration a little more clearly? In this first post you said that emails were being sent from CRM (using the CRM email form?) or sent using Outlook (using Track in CRM with the CRM for Outlook client?).
In your last post, you want emails sent from Hotmail and Yahoo to be tracked in CRM. CRM doesn't have a feature to track emails sent by a CRM user using Yahoo or Hotmail. The email has to be sent from the CRM application (using the CRM web form, workflow,
direct e-mail, etc.) or sent from Outlook with the Track in CRM button enabled.
Replies received by a CRM user in their Outlook inbox will automatically be tracked in CRM if the user has specified this preference in their CRM options, and the replying email address is found in a lead, account or contact record in CRM.
Neil Benson, CRM Addict and MVP at Customery Ltd. You can reach me on
LinkedIn or
Twitter.
Join over 10,000 other CRM professionals on the
Microsoft Dynamics CRM group on LinkedIn.