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Toshiba Satellite 1135-S155 Invalid Product Key RRS feed

  • Question

  • I am reinstalling Windows XP on a laptop because the current setup was broken (too slow, malware and generally behaving badly).  I was not given the any CDs just the laptop.  I assumed that XP was legit because I know the guy and he just bought another computer.  I put in my Windows XP disk and followed the setup instructions here (http://www.microsoft.com/windowsxp/using/setup/winxp/install.mspx).  The product key fails.  There is a sticker on the bottom of the laptop (so I thought it was legit right?).  The laptop has a Windows XP Home Edition with TOSHIBA in bold on it.  When entered an error message dialog with "The CD Key you entered in not valid." is displayed.  Now I don't have a working laptop to give back to this guy.  Any suggestions?

    Tuesday, July 17, 2007 11:49 PM

Answers

  • How to replace lost, broken, or missing Microsoft software or hardware
    http://support.microsoft.com/kb/326246/en-us

    Wednesday, July 18, 2007 2:21 AM
    Moderator
  • K Britt,

     

    Recovery Software CD’s are specific to your computer manufacturer. Please contact your manufacturer for assistance. They should be able to assist with your request and/or questions. Since the telephone number and web sites are not maintained by Microsoft we cannot make any warranty as to their validity.

     

    I have included their contact information here for your convenience:

    http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_home.jsp

    The Technical Support number is (800) 457-7777

     

    Thank you.

     

    Stephen Holm, MS

     

    Wednesday, July 18, 2007 9:11 PM
  • Kbritt,

     

    It is possible to use the Product Key on the Certificate of Authenticity affixed to your Toshiba laptop to do a repair reinstallation or a clean installation of XP.

     

    The trick is that you have to use the right XP CD.  Genuine Microsoft XP CDs for a different edition of XP will not work, so for example in your case, an XP Pro CD would not accept the PK on the CoA because the CoA and PK are for XP Home.

     

    Also, Genuine Microsoft XP CDs for a different license of XP Home will not work, so for example in your case an XP Home retail full or retail upgrade CD would not accept the PK on the CoA, even when they are all XP Home because the license type is different.

     

    In your case you have to use a genuine Microsoft hologrammed CD that comes with the systembuilder/OEM license for XP Home.  The PK on the Toshiba CoA will be accepted by this CD's setup, but after installation it will not automatically activate over the internet.  You have to activate by doing a Telephonic Activation.

    Thursday, July 19, 2007 3:52 PM

All replies

  • How to replace lost, broken, or missing Microsoft software or hardware
    http://support.microsoft.com/kb/326246/en-us

    Wednesday, July 18, 2007 2:21 AM
    Moderator
  • K Britt,

     

    Recovery Software CD’s are specific to your computer manufacturer. Please contact your manufacturer for assistance. They should be able to assist with your request and/or questions. Since the telephone number and web sites are not maintained by Microsoft we cannot make any warranty as to their validity.

     

    I have included their contact information here for your convenience:

    http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_home.jsp

    The Technical Support number is (800) 457-7777

     

    Thank you.

     

    Stephen Holm, MS

     

    Wednesday, July 18, 2007 9:11 PM
  • Kbritt,

     

    It is possible to use the Product Key on the Certificate of Authenticity affixed to your Toshiba laptop to do a repair reinstallation or a clean installation of XP.

     

    The trick is that you have to use the right XP CD.  Genuine Microsoft XP CDs for a different edition of XP will not work, so for example in your case, an XP Pro CD would not accept the PK on the CoA because the CoA and PK are for XP Home.

     

    Also, Genuine Microsoft XP CDs for a different license of XP Home will not work, so for example in your case an XP Home retail full or retail upgrade CD would not accept the PK on the CoA, even when they are all XP Home because the license type is different.

     

    In your case you have to use a genuine Microsoft hologrammed CD that comes with the systembuilder/OEM license for XP Home.  The PK on the Toshiba CoA will be accepted by this CD's setup, but after installation it will not automatically activate over the internet.  You have to activate by doing a Telephonic Activation.

    Thursday, July 19, 2007 3:52 PM