HELP!!! RRS feed

  • Question


    I purchased WOC because I was sure I was already infected.  I could update my Norton, but the 'puter couldn't access the scan engine.  After the first time I ran the WOC, it could again scan.  It seemed to work at first, but then my active desktop disappeared, and only came back after I did a system restore.  The problem there is that so returned the original problem.  I tried to uninstall and reinstall the WOC, but that did not fix it.

    My 'puter is slow , it cannot access the Norton scan engine again, and now it will not restart properly and allow me to enter another mode.  It always highlights and starts on Start Windows Normally.  I can hit all the buttons I like, it does not move from there.  

    Now today, I get a big red one telling me Urgent. Go to the Help Center. One Care has encountered a problem and might not be protectiong this PC.  This is a rather terrifying message for one who knows little or nothing about computers.    Please advise.



    Tuesday, January 15, 2008 7:01 PM