locked
Activating OneCare RRS feed

  • Question

  • My 25 digit product key does not get accepted by OneCare. I bought the OneCare program in the US und the pc with the operating system vista home premium in Germany. Can somebody help?
    Friday, August 22, 2008 6:33 PM

Answers

  • The location of your retail purchase and where you are activating don't matter except that you are activating on an OS language that is supported and in a country where OneCare is available. The US key will work in Germany.

    If you are getting an error about the key being invalid, you are mistaking at least one character or you have a misprinted key. The latter is very rare, though it can happen.

    I hate the font that they use for the key - some characters are miserable to discern. J and I look all too much alike, as do O and 0.

    I recommend that you use a magnifying glass to check the characters closely - I find that I need to do this. If you are still encountering a problem with activation, you have about 2 weeks to get activated, so I'd go ahead and open an email request to support, explaining the problem. See the FAQ and use the Trial user option to start the email request. If you can provide a digital image - scan or photo - of the key to the tech that responds, they can validate the key for you.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

     

    Friday, August 22, 2008 7:14 PM
    Moderator