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Case entity RRS feed

  • Question

  • Hi all.

    I have one custom attribute  status as option set  it's conists values 1-resolved 2.close 3.cancel

    when i select the status as resolve it should sink with crm resolve buttion 

    when i select the cancel it should sink with crm cancel buttion

    can you please suggest it how can i do this


    Rammohan

    Monday, May 5, 2014 3:29 PM

Answers

  • Hi,

    You could write plugin to achieve this :

    To resolve case :

    https://community.dynamics.com/crm/b/mileyja/archive/2011/08/02/close-a-case-using-jscript-or-net-in-microsoft-dynamics-crm-2011-with-closeincidentrequest.aspx

    To cancel case :

    http://stackoverflow.com/questions/3700550/how-to-cancel-a-case-incident-in-ms-crm-via-webservice


    Hope this helps. If you get answer of your question, please mark the response as an answer and vote as helpful !!!
    Vikram Singh. !!!  My Blog

    Monday, May 5, 2014 5:21 PM