none
What to do if a trainer is horrible? RRS feed

  • Question

  • Other than not utilizing that specific trainer/company again, does anyone have any recommendations for taking it a step further?  The training I received on TFS 2010 Administration is so disappointing that it makes me doubt the capability of the company offering it, which is a MS gold certified partner. 

    It's amazing really. 

    Thursday, February 24, 2011 6:47 PM

Answers

  • Have you tried complaining to the training company? I am a trainer myself and on a couple of occasions I have been contacted by a training company that wanted me to come immediately to "rescue" a course where the students were complaining that the current trainer was doing a horrible job. I did manage in both occasions to redo the failing course in such a way that the students were happy with the results. Good companies worry about bad classes and strive to fix them.

    If complaining to the company does not work, try contacting Microsoft directly. They do require their CPLS partners to provide a minimum level of satisfaction to the customers.

     

    Thursday, February 24, 2011 7:22 PM
  • The reality is that the training company is the only one that address the problem.  The other option is to contact Microsoft and let them know that their partner isn't living up to Microsoft's standards.
    Thursday, February 24, 2011 7:58 PM
    Answerer

All replies

  • Have you tried complaining to the training company? I am a trainer myself and on a couple of occasions I have been contacted by a training company that wanted me to come immediately to "rescue" a course where the students were complaining that the current trainer was doing a horrible job. I did manage in both occasions to redo the failing course in such a way that the students were happy with the results. Good companies worry about bad classes and strive to fix them.

    If complaining to the company does not work, try contacting Microsoft directly. They do require their CPLS partners to provide a minimum level of satisfaction to the customers.

     

    Thursday, February 24, 2011 7:22 PM
  • I am hesitating to complain directly because I'm concerned about retaliation, mainly thinking they'll make the rest of my time here miserable.  I'll take your advise though, thanks!
    Thursday, February 24, 2011 7:32 PM
  • The reality is that the training company is the only one that address the problem.  The other option is to contact Microsoft and let them know that their partner isn't living up to Microsoft's standards.
    Thursday, February 24, 2011 7:58 PM
    Answerer
  • Thanks for the advice, I've done both. MS Regional Center directed me to e-mail my complaint to info@knowledgeadvisor.com, whatever that is. I have done that. I also complained to the owner/sales guy, and they offered to let me take it again with a different instructor. Since I've travelled hundreds of miles and am staying in a hotel, it's only a partial consolation. Thanks everyone for your help on this frustrating issue! Joe
    Friday, February 25, 2011 12:18 AM
  • We had a same issue, but we just had a talk with the trainer him self, and he just changed the manner of giving his training.

    He was a good person.

    Friday, February 25, 2011 10:54 AM