Mail Merge - MS CRM 4.0

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  Hi,
  
  I am working on MS CRM 4.0 with Lotus Notes instead of Outlook client.
  I am unable to do a mail merge with Lotus Notes. 
  I am able to create the mail merge document in Word with no problem.  When I get to the very last step in Word where it asks me to create the actual email merge, nothing happens.  When I look at the status bar it does not give me an an option to do a mail merge to email.  The option is grayed out.  Word says I need a MAPI enabled email application.  Do I need to install special software or specially configure LN in order to get this to work?

  Wednesday, April 7, 2010 9:55 AM