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Mail Merge - MS CRM 4.0 RRS feed

  • Question

  • Hi,

    I am working on MS CRM 4.0 with Lotus Notes instead of Outlook client.
    I am unable to do a mail merge with Lotus Notes. 
    I am able to create the mail merge document in Word with no problem.  When I get to the very last step in Word where it asks me to create the actual email merge, nothing happens.  When I look at the status bar it does not give me an an option to do a mail merge to email.  The option is grayed out.  Word says I need a MAPI enabled email application.  Do I need to install special software or specially configure LN in order to get this to work?
    Wednesday, April 7, 2010 9:55 AM

Answers

  • The problem is not related to Dynamics CRM. Check this discssion: http://help.wugnet.com/office/Mail-Merge-Lotus-Notes-ftopict1144707.html

    Mail Merge is a Word functionality and as I heard in the past it's not compatible with LN.


    My Dynamics CRM Blog: http://bovoweb.blogspot.com
    Wednesday, April 7, 2010 2:27 PM