Windows Vista Validation issue

All replies

• 

  

  0

  Sign in to vote

  "simonbrunnen" wrote in message news:6ed53e65-20f8-4d84-8fc8-a9fbc2a80514...

  Diagnostic Report (1.9.0027.0):

  -----------------------------------------

  Windows Validation Data-->

  Validation Status: Invalid License

  Validation Code: 50

  Cached Online Validation Code: N/A, hr = 0x80070426

  Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F

  Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=

  Windows Product ID: 89578-OEM-7332157-00237

  Windows Product ID Type: 2

  Windows License Type: OEM SLP

  Windows OS version: 6.0.6002.2.00010300.2.0.003

   

   

  Spsys.log Content: 0x80070002

  Licensing Data-->

  Software Licensing service is not running.

   

   

  For some reason, your Software Licensing Service is not running - it must do so at all times.

   
  

  Please check that the Software Licensing service is set to startup type Automatic.
   
  Click on Start
  in the Search box, type
  SERVICES.MSC
  and hit the Enter key
  Accept the UAC prompt that comes up
  In the listing of Services, find the Software Licensing Service (SLSVC)
  right-click on it, and select Properties.
  make sure that the service Startup type is set to Automatic - click Apply if you've had to change anything.
   
  Then try starting the service.
  What is the result?
   
  If you get an error message, please report back with the EXACT details.
   
  If it succeeds, reboot - run an new MGADiag report, and post it back here

  
  --
  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Tuesday, April 19, 2011 5:05 PM

  Moderator
• 

  

  0

  Sign in to vote

  Thanks, Noel.

   

  Did all that and the result is here. HOWEVER, I still get the message that Vista cannot check for updates.  Can you help?

   

  Diagnostic Report (1.9.0027.0):

  -----------------------------------------

  Windows Validation Data-->

  Validation Status: Genuine

  Validation Code: 0

  Cached Online Validation Code: N/A, hr = 0x80070426

  Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F

  Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=

  Windows Product ID: 89578-OEM-7332157-00237

  Windows Product ID Type: 2

  Windows License Type: OEM SLP

  Windows OS version: 6.0.6002.2.00010300.2.0.003

  ID: {FB163901-52AB-415E-A22F-0B9C2082C329}(3)

  Is Admin: Yes

  TestCab: 0x0

  LegitcheckControl ActiveX: Registered, 1.9.42.0

  Signed By: Microsoft

  Product Name: Windows Vista (TM) Home Premium

  Architecture: 0x00000000

  Build lab: 6002.vistasp2_gdr.090803-2339

  TTS Error: 

  Validation Diagnostic: 

  Resolution Status: N/A

   

  Vista WgaER Data-->

  ThreatID(s): N/A, hr = 0x80070002

  Version: 6.0.6002.16398

   

  Windows XP Notifications Data-->

  Cached Result: N/A, hr = 0x80070002

  File Exists: No

  Version: N/A, hr = 0x80070002

  WgaTray.exe Signed By: N/A, hr = 0x80070002

  WgaLogon.dll Signed By: N/A, hr = 0x80070002

   

  OGA Notifications Data-->

  Cached Result: N/A, hr = 0x80070002

  Version: N/A, hr = 0x80070002

  OGAExec.exe Signed By: N/A, hr = 0x80070002

  OGAAddin.dll Signed By: N/A, hr = 0x80070002

   

  OGA Data-->

  Office Status: 109 N/A

  OGA Version: N/A, 0x80070002

  Signed By: N/A, hr = 0x80070002

  Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

   

  Browser Data-->

  Proxy settings: N/A

  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

  Default Browser: C:\Users\Simon\AppData\Local\Google\Chrome\Application\chrome.exe

  Download signed ActiveX controls: Prompt

  Download unsigned ActiveX controls: Disabled

  Run ActiveX controls and plug-ins: Allowed

  Initialize and script ActiveX controls not marked as safe: Disabled

  Allow scripting of Internet Explorer Webbrowser control: Disabled

  Active scripting: Allowed

  Script ActiveX controls marked as safe for scripting: Allowed

   

  File Scan Data-->

   

  Other data-->

  Office Details: <GenuineResults><MachineData><UGUID>{FB163901-52AB-415E-A22F-0B9C2082C329}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-4113895194-4010280426-1771549550</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite P200</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V2.30</Version><SMBIOSVersion major="2" minor="4"/><Date>20080212000000.000000+000</Date></BIOS><HWID>D9333507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

   

  Spsys.log Content: 0x80070002

   

  Licensing Data-->

  Software Licensing service is not running.

   

  Windows Activation Technologies-->

  N/A

   

  HWID Data-->

  HWID Hash Current: OAAAAAEAAwABAAEAAgACAAAAAwABAAEAJJTocKrbcscoS0aDNjjSud7W8vQa7LhqeKnWwqxWKoU=

   

  OEM Activation 1.0 Data-->

  N/A

   

  OEM Activation 2.0 Data-->

  BIOS valid for OA 2.0: yes

  Windows marker version: 0x20000

  OEMID and OEMTableID Consistent: yes

  BIOS Information: 

    ACPI Table Name OEMID Value OEMTableID Value

    APIC INTEL CRESTLNE

    FACP TOSCPL CRESTLNE

    HPET INTEL CRESTLNE

    BOOT PTLTD $SBFTBL$

    MCFG INTEL CRESTLNE

    TCPA Intel CRESTLNE

    TMOR PTLTD        

    SLIC TOSCPL TOSCPL00

    OSFR TOSHIB A+2nd ID

    APIC INTEL CRESTLNE

    SSDT SataRe SataAhci

    SSDT SataRe SataAhci

    SSDT SataRe SataAhci

    SSDT SataRe SataAhci

   

   

  ---

  Simon Brunnen

  Tuesday, April 19, 2011 7:48 PM
• 

  

  0

  Sign in to vote

  "simonbrunnen" wrote in message news:60202012-736b-456e-8ad0-7a3dfc0785fb...

  Thanks, Noel.

   

  Did all that and the result is here. HOWEVER, I still get the message that Vista cannot check for updates.  Can you help?

   

  Diagnostic Report (1.9.0027.0):

  -----------------------------------------

  Windows Validation Data-->

  Validation Status: Genuine

  Validation Code: 0

  Cached Online Validation Code: N/A, hr = 0x80070426

  Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F

  Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=

  Windows Product ID: 89578-OEM-7332157-00237

  Windows Product ID Type: 2

  Windows License Type: OEM SLP

  Windows OS version: 6.0.6002.2.00010300.2.0.003

   

   

  Licensing Data-->

  Software Licensing service is not running.

   

  ---

  Simon Brunnen

  
  

  Licensing service is still not running - what happened when you tried to start it?

  Was it set to Automatic?

   

  I suggest that you attempt manual validation at www.microsoft.com/genuine/validate  and see if it passes. If so, great - if not you should be offered a reason, and a link to the Diagnostics. Take that, and follow the advice there. When you get 'all green' tray validation again.
  Post back with your results, and a new MGADiag report.
  
  --
  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Tuesday, April 19, 2011 8:44 PM

  Moderator
• 

  

  0

  Sign in to vote

  Noel,

  I set licensing service to automatic, as requested, and it was accepted.

  I have attempted manual validation using the link provided and received the message "Windows validation was interrupted.  The validation service was unable to determine whether Windows is genuine"

  I cannot believe that the windows I have is a pirate copy - it was supplied by Toshiba already installed on the laptop.

  Where can I go next?

  with thanks,

  Simon Brunnen

  ---

  Simon Brunnen

  Wednesday, April 20, 2011 7:34 AM
• 

  

  0

  Sign in to vote

  I should have added, the Software licensing service is still showing as automatic but nothing under "status" in the services.msc window.

  ---

  Simon Brunnen

  Wednesday, April 20, 2011 8:06 AM
• 

  

  0

  Sign in to vote

  When I try to start the licensing software, I get the message "Windows could not start the Software licensing service on Local Computer. Error 0xc004d103; 0xc004d103."

  ---

  Simon Brunnen

  Wednesday, April 20, 2011 8:09 AM
• 

  

  0

  Sign in to vote

  "simonbrunnen" wrote in message news:9bbe6d9c-060f-4c1a-90d1-20e73cc763a3...

  When I try to start the licensing software, I get the message "Windows could not start the Software licensing service on Local Computer. Error 0xc004d103; 0xc004d103."

  ---

  Simon Brunnen

  
  

  There's nothing counterfeit about your installation - it's simply that any Windows computer since Vista will report as being non-genuine if part of the WGA system is not functioning as it should.

  The Software Licensing Service is required to be running at all times, so when it's not, WGA flags it with a non-genuine notification.

   

  Hmm - your error message is not a familiar one.

  let's try an alternative way to start the service - it may produce a more informative message.

   

  Click on the Start button

  In the Search box, type

  CMD

  and wait for the system to find the file CMD.EXE - right click on the found file, and select Run As Administrator.

  accept the UAC prompt if you get one.

  in the Command Prompt window, type

   

  NET START SLSVC

   

  and hit the Enter Key

   

  What response and/or error message do you get then?

   

  If it's 'System Error 5', then you have a problem...

  to quote Darin

  <quote>

  If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive.
  </quote>

  
  --
  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Wednesday, April 20, 2011 8:35 AM

  Moderator
• 

  

  0

  Sign in to vote

  Oh dear... Done as suggested and get the error message "A system error has occurred.  System error 53507 has occurred".

   

   

  ---

  Simon Brunnen

  Wednesday, April 20, 2011 9:42 AM
• 

  

  0

  Sign in to vote

  "simonbrunnen" wrote in message news:4904b5ab-ee1f-4703-9e71-6281aeaf59db...

  Oh dear... Done as suggested and get the error message "A system error has occurred.  System error 53507 has occurred".

   

   

  ---

  Simon Brunnen

  
  

  That's not an error I ever recall seeing before - hopefully Darin may have some idea what it means.

  Patience is a virtue (well, that's what they keep telling me, anyhow <g>)

  let's wait for Darin, and see if he has anything to contribute...

   

  
  --
  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Wednesday, April 20, 2011 6:09 PM

  Moderator
• 

  

  0

  Sign in to vote

  Thanks, Noel.

  Lets see how virtuous I can be!

  ---

  Simon Brunnen

  Wednesday, April 20, 2011 7:43 PM
• 

  

  0

  Sign in to vote

  That is not an error code that I remember seeing, either.

   

  Since most of the past error code I have seen related to the Software Licensing Service not starting were indications of file corruption, I'm going to assume this code is also (this may not be correct but the steps to possibly fix file corruption should not hurt anything if it turns out the issue isn't file corruption)

   

  a. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible (note: in some instances, Windows may not be able to repair some files).
  
  1) Click the Start Button
  2) Type: cmd.exe
  3) Right-click the cmd.exe file and select 'Run as Administrator'
  4) In the CMD window, type: sfc /scannow
  5) Reboot and see if that resolves the issue.
  
  
  b. Repairing Windows using System Restore:
  
  1) Click the Start button
  2) In the Start Search field, type: System Restore and hit “Enter”
  3) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
  4) Click the "Next" button.
  5) Reboot and see if that resolves the issue.
  
  
  If neither of these sets of steps resolves the issue, Noel may have some other suggestions.  Otherwise you may want to contact Microsoft Assisted support (at one of the below URLs) for deeper troubleshooting of the issue.  As a last resort there is the option of reinstalling Windows (I hate mentioning that, but it is an option).

   

  Thank you,

  ---

  Darin MS

  • Marked as answer by Darin Smith MS Saturday, April 23, 2011 12:00 AM

  Wednesday, April 20, 2011 11:31 PM
• 

  

  0

  Sign in to vote

  Thank you Darin.  Unfortunately neither of these worked, although the System scan did return the message that there were corrupt files which it could not fix.

   

  I cannot see the URLs you refer to through which I can contact Microsoft Assisted support; can you point me to them more exactly?

   

  Thanks.

  ---

  Simon Brunnen

  Thursday, April 21, 2011 4:17 PM
• 

  

  0

  Sign in to vote

  Opps, that was My Fault, sorry for that. 

   

  Here you go:
  
  North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
  
  Outside North America:
  http://support.microsoft.com/contactus/?ws=support#tab0
  
  

  ---

  Darin MS

  • Marked as answer by Darin Smith MS Thursday, April 21, 2011 5:34 PM

  Thursday, April 21, 2011 5:34 PM