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Windows Vista Validation issue

Question
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Diagnostic Report (1.9.0027.0):-----------------------------------------Windows Validation Data-->Validation Status: Invalid LicenseValidation Code: 50Cached Online Validation Code: N/A, hr = 0x80070426Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34FWindows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=Windows Product ID: 89578-OEM-7332157-00237Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.0.6002.2.00010300.2.0.003ID: {FB163901-52AB-415E-A22F-0B9C2082C329}(1)Is Admin: YesTestCab: 0x0LegitcheckControl ActiveX: Registered, 1.9.42.0Signed By: MicrosoftProduct Name: Windows Vista (TM) Home PremiumArchitecture: 0x00000000Build lab: 6002.vistasp2_gdr.090803-2339TTS Error:Validation Diagnostic:Resolution Status: N/AVista WgaER Data-->ThreatID(s): N/A, hr = 0x80070002Version: 6.0.6002.16398Windows XP Notifications Data-->Cached Result: N/A, hr = 0x80070002File Exists: NoVersion: N/A, hr = 0x80070002WgaTray.exe Signed By: N/A, hr = 0x80070002WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->Cached Result: N/A, hr = 0x80070002Version: N/A, hr = 0x80070002OGAExec.exe Signed By: N/A, hr = 0x80070002OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->Office Status: 109 N/AOGA Version: N/A, 0x80070002Signed By: N/A, hr = 0x80070002Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->Proxy settings: N/AUser Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)Default Browser: C:\Users\Simon\AppData\Local\Google\Chrome\Application\chrome.exeDownload signed ActiveX controls: PromptDownload unsigned ActiveX controls: DisabledRun ActiveX controls and plug-ins: AllowedInitialize and script ActiveX controls not marked as safe: DisabledAllow scripting of Internet Explorer Webbrowser control: DisabledActive scripting: AllowedScript ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->Other data-->Office Details: <GenuineResults><MachineData><UGUID>{FB163901-52AB-415E-A22F-0B9C2082C329}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-4113895194-4010280426-1771549550</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite P200</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V2.30</Version><SMBIOSVersion major="2" minor="4"/><Date>20080212000000.000000+000</Date></BIOS><HWID>D9333507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002Licensing Data-->Software Licensing service is not running.Windows Activation Technologies-->N/AHWID Data-->HWID Hash Current: OAAAAAEAAwABAAEAAgACAAAAAwABAAEAJJTocKrbcscoS0aDNjjSud7W8vQa7LhqeKnWwqxWKoU=OEM Activation 1.0 Data-->N/AOEM Activation 2.0 Data-->BIOS valid for OA 2.0: yesWindows marker version: 0x20000OEMID and OEMTableID Consistent: yesBIOS Information:ACPI Table Name OEMID Value OEMTableID ValueAPIC INTEL CRESTLNEFACP TOSCPL CRESTLNEHPET INTEL CRESTLNEBOOT PTLTD $SBFTBL$MCFG INTEL CRESTLNETCPA Intel CRESTLNETMOR PTLTDSLIC TOSCPL TOSCPL00OSFR TOSHIB A+2nd IDAPIC INTEL CRESTLNESSDT SataRe SataAhciSSDT SataRe SataAhciSSDT SataRe SataAhciSSDT SataRe SataAhciTuesday, April 19, 2011 3:37 PM
Answers
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That is not an error code that I remember seeing, either.
Since most of the past error code I have seen related to the Software Licensing Service not starting were indications of file corruption, I'm going to assume this code is also (this may not be correct but the steps to possibly fix file corruption should not hurt anything if it turns out the issue isn't file corruption)
a. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible (note: in some instances, Windows may not be able to repair some files).
1) Click the Start Button
2) Type: cmd.exe
3) Right-click the cmd.exe file and select 'Run as Administrator'
4) In the CMD window, type: sfc /scannow
5) Reboot and see if that resolves the issue.
b. Repairing Windows using System Restore:
1) Click the Start button
2) In the Start Search field, type: System Restore and hit “Enter”
3) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
4) Click the "Next" button.
5) Reboot and see if that resolves the issue.
If neither of these sets of steps resolves the issue, Noel may have some other suggestions. Otherwise you may want to contact Microsoft Assisted support (at one of the below URLs) for deeper troubleshooting of the issue. As a last resort there is the option of reinstalling Windows (I hate mentioning that, but it is an option).Thank you,
Darin MS- Marked as answer by Darin Smith MS Saturday, April 23, 2011 12:00 AM
Wednesday, April 20, 2011 11:31 PM -
Opps, that was My Fault, sorry for that.
Here you go:
North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0
Darin MS- Marked as answer by Darin Smith MS Thursday, April 21, 2011 5:34 PM
Thursday, April 21, 2011 5:34 PM
All replies
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"simonbrunnen" wrote in message news:6ed53e65-20f8-4d84-8fc8-a9fbc2a80514...Diagnostic Report (1.9.0027.0):-----------------------------------------Windows Validation Data-->Validation Status: Invalid LicenseValidation Code: 50Cached Online Validation Code: N/A, hr = 0x80070426Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34FWindows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=Windows Product ID: 89578-OEM-7332157-00237Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.0.6002.2.00010300.2.0.003Spsys.log Content: 0x80070002Licensing Data-->Software Licensing service is not running.For some reason, your Software Licensing Service is not running - it must do so at all times.
Please check that the Software Licensing service is set to startup type Automatic.
Click on Start
in the Search box, type
SERVICES.MSC
and hit the Enter key
Accept the UAC prompt that comes up
In the listing of Services, find the Software Licensing Service (SLSVC)
right-click on it, and select Properties.
make sure that the service Startup type is set to Automatic - click Apply if you've had to change anything.
Then try starting the service.
What is the result?
If you get an error message, please report back with the EXACT details.
If it succeeds, reboot - run an new MGADiag report, and post it back here
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothTuesday, April 19, 2011 5:05 PMModerator -
Thanks, Noel.
Did all that and the result is here. HOWEVER, I still get the message that Vista cannot check for updates. Can you help?
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
Windows Product ID: 89578-OEM-7332157-00237
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {FB163901-52AB-415E-A22F-0B9C2082C329}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.090803-2339
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Simon\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FB163901-52AB-415E-A22F-0B9C2082C329}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-4113895194-4010280426-1771549550</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite P200</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V2.30</Version><SMBIOSVersion major="2" minor="4"/><Date>20080212000000.000000+000</Date></BIOS><HWID>D9333507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software Licensing service is not running.
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: OAAAAAEAAwABAAEAAgACAAAAAwABAAEAJJTocKrbcscoS0aDNjjSud7W8vQa7LhqeKnWwqxWKoU=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC INTEL CRESTLNE
FACP TOSCPL CRESTLNE
HPET INTEL CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
TCPA Intel CRESTLNE
TMOR PTLTD
SLIC TOSCPL TOSCPL00
OSFR TOSHIB A+2nd ID
APIC INTEL CRESTLNE
SSDT SataRe SataAhci
SSDT SataRe SataAhci
SSDT SataRe SataAhci
SSDT SataRe SataAhci
Simon BrunnenTuesday, April 19, 2011 7:48 PM -
"simonbrunnen" wrote in message news:60202012-736b-456e-8ad0-7a3dfc0785fb...
Thanks, Noel.
Did all that and the result is here. HOWEVER, I still get the message that Vista cannot check for updates. Can you help?
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
Windows Product ID: 89578-OEM-7332157-00237
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
Licensing Data-->
Software Licensing service is not running.
Simon Brunnen
Licensing service is still not running - what happened when you tried to start it?Was it set to Automatic?I suggest that you attempt manual validation at www.microsoft.com/genuine/validate and see if it passes. If so, great - if not you should be offered a reason, and a link to the Diagnostics. Take that, and follow the advice there. When you get 'all green' tray validation again.
Post back with your results, and a new MGADiag report.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothTuesday, April 19, 2011 8:44 PMModerator -
Noel,
I set licensing service to automatic, as requested, and it was accepted.
I have attempted manual validation using the link provided and received the message "Windows validation was interrupted. The validation service was unable to determine whether Windows is genuine"
I cannot believe that the windows I have is a pirate copy - it was supplied by Toshiba already installed on the laptop.
Where can I go next?
with thanks,
Simon Brunnen
Simon BrunnenWednesday, April 20, 2011 7:34 AM -
I should have added, the Software licensing service is still showing as automatic but nothing under "status" in the services.msc window.
Simon BrunnenWednesday, April 20, 2011 8:06 AM -
When I try to start the licensing software, I get the message "Windows could not start the Software licensing service on Local Computer. Error 0xc004d103; 0xc004d103."
Simon BrunnenWednesday, April 20, 2011 8:09 AM -
"simonbrunnen" wrote in message news:9bbe6d9c-060f-4c1a-90d1-20e73cc763a3...When I try to start the licensing software, I get the message "Windows could not start the Software licensing service on Local Computer. Error 0xc004d103; 0xc004d103."
Simon Brunnen
There's nothing counterfeit about your installation - it's simply that any Windows computer since Vista will report as being non-genuine if part of the WGA system is not functioning as it should.The Software Licensing Service is required to be running at all times, so when it's not, WGA flags it with a non-genuine notification.Hmm - your error message is not a familiar one.let's try an alternative way to start the service - it may produce a more informative message.Click on the Start buttonIn the Search box, typeCMDand wait for the system to find the file CMD.EXE - right click on the found file, and select Run As Administrator.accept the UAC prompt if you get one.in the Command Prompt window, typeNET START SLSVCand hit the Enter KeyWhat response and/or error message do you get then?If it's 'System Error 5', then you have a problem...to quote Darin<quote>If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption. We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive.
</quote>
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothWednesday, April 20, 2011 8:35 AMModerator -
Oh dear... Done as suggested and get the error message "A system error has occurred. System error 53507 has occurred".
Simon BrunnenWednesday, April 20, 2011 9:42 AM -
"simonbrunnen" wrote in message news:4904b5ab-ee1f-4703-9e71-6281aeaf59db...
Oh dear... Done as suggested and get the error message "A system error has occurred. System error 53507 has occurred".
Simon Brunnen
That's not an error I ever recall seeing before - hopefully Darin may have some idea what it means.Patience is a virtue (well, that's what they keep telling me, anyhow <g>)let's wait for Darin, and see if he has anything to contribute...
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothWednesday, April 20, 2011 6:09 PMModerator -
Thanks, Noel.
Lets see how virtuous I can be!
Simon BrunnenWednesday, April 20, 2011 7:43 PM -
That is not an error code that I remember seeing, either.
Since most of the past error code I have seen related to the Software Licensing Service not starting were indications of file corruption, I'm going to assume this code is also (this may not be correct but the steps to possibly fix file corruption should not hurt anything if it turns out the issue isn't file corruption)
a. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible (note: in some instances, Windows may not be able to repair some files).
1) Click the Start Button
2) Type: cmd.exe
3) Right-click the cmd.exe file and select 'Run as Administrator'
4) In the CMD window, type: sfc /scannow
5) Reboot and see if that resolves the issue.
b. Repairing Windows using System Restore:
1) Click the Start button
2) In the Start Search field, type: System Restore and hit “Enter”
3) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
4) Click the "Next" button.
5) Reboot and see if that resolves the issue.
If neither of these sets of steps resolves the issue, Noel may have some other suggestions. Otherwise you may want to contact Microsoft Assisted support (at one of the below URLs) for deeper troubleshooting of the issue. As a last resort there is the option of reinstalling Windows (I hate mentioning that, but it is an option).Thank you,
Darin MS- Marked as answer by Darin Smith MS Saturday, April 23, 2011 12:00 AM
Wednesday, April 20, 2011 11:31 PM -
Thank you Darin. Unfortunately neither of these worked, although the System scan did return the message that there were corrupt files which it could not fix.
I cannot see the URLs you refer to through which I can contact Microsoft Assisted support; can you point me to them more exactly?
Thanks.
Simon BrunnenThursday, April 21, 2011 4:17 PM -
Opps, that was My Fault, sorry for that.
Here you go:
North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0
Darin MS- Marked as answer by Darin Smith MS Thursday, April 21, 2011 5:34 PM
Thursday, April 21, 2011 5:34 PM