locked
Windows Vista Validation issue RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {FB163901-52AB-415E-A22F-0B9C2082C329}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Simon\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FB163901-52AB-415E-A22F-0B9C2082C329}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-4113895194-4010280426-1771549550</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite P200</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V2.30</Version><SMBIOSVersion major="2" minor="4"/><Date>20080212000000.000000+000</Date></BIOS><HWID>D9333507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software Licensing service is not running.
    Windows Activation Technologies-->
    N/A
    HWID Data-->
    HWID Hash Current: OAAAAAEAAwABAAEAAgACAAAAAwABAAEAJJTocKrbcscoS0aDNjjSud7W8vQa7LhqeKnWwqxWKoU=
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC INTEL CRESTLNE
      FACP TOSCPL CRESTLNE
      HPET INTEL CRESTLNE
      BOOT PTLTD $SBFTBL$
      MCFG INTEL CRESTLNE
      TCPA Intel CRESTLNE
      TMOR PTLTD        
      SLIC TOSCPL TOSCPL00
      OSFR TOSHIB A+2nd ID
      APIC INTEL CRESTLNE
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci
    Tuesday, April 19, 2011 3:37 PM

Answers

  • That is not an error code that I remember seeing, either.

     

    Since most of the past error code I have seen related to the Software Licensing Service not starting were indications of file corruption, I'm going to assume this code is also (this may not be correct but the steps to possibly fix file corruption should not hurt anything if it turns out the issue isn't file corruption)

     

    a. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible (note: in some instances, Windows may not be able to repair some files).

    1) Click the Start Button
    2) Type: cmd.exe
    3) Right-click the cmd.exe file and select 'Run as Administrator'
    4) In the CMD window, type: sfc /scannow
    5) Reboot and see if that resolves the issue.


    b. Repairing Windows using System Restore:

    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.
    5) Reboot and see if that resolves the issue.


    If neither of these sets of steps resolves the issue, Noel may have some other suggestions.  Otherwise you may want to contact Microsoft Assisted support (at one of the below URLs) for deeper troubleshooting of the issue.  As a last resort there is the option of reinstalling Windows (I hate mentioning that, but it is an option).

     

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Saturday, April 23, 2011 12:00 AM
    Wednesday, April 20, 2011 11:31 PM
  • Opps, that was My Fault, sorry for that. 

     

    Here you go:

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0


    Darin MS
    Thursday, April 21, 2011 5:34 PM

All replies

  • "simonbrunnen" wrote in message news:6ed53e65-20f8-4d84-8fc8-a9fbc2a80514...
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
     
     
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software Licensing service is not running.
     
     
    For some reason, your Software Licensing Service is not running - it must do so at all times.
     
    Please check that the Software Licensing service is set to startup type Automatic.
     
    Click on Start
    in the Search box, type
    SERVICES.MSC
    and hit the Enter key
    Accept the UAC prompt that comes up
    In the listing of Services, find the Software Licensing Service (SLSVC)
    right-click on it, and select Properties.
    make sure that the service Startup type is set to Automatic - click Apply if you've had to change anything.
     
    Then try starting the service.
    What is the result?
     
    If you get an error message, please report back with the EXACT details.
     
    If it succeeds, reboot - run an new MGADiag report, and post it back here

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, April 19, 2011 5:05 PM
    Moderator
  • Thanks, Noel.

     

    Did all that and the result is here. HOWEVER, I still get the message that Vista cannot check for updates.  Can you help?

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0x80070426

    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F

    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=

    Windows Product ID: 89578-OEM-7332157-00237

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6002.2.00010300.2.0.003

    ID: {FB163901-52AB-415E-A22F-0B9C2082C329}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Home Premium

    Architecture: 0x00000000

    Build lab: 6002.vistasp2_gdr.090803-2339

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: 6.0.6002.16398

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Simon\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{FB163901-52AB-415E-A22F-0B9C2082C329}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-4113895194-4010280426-1771549550</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite P200</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V2.30</Version><SMBIOSVersion major="2" minor="4"/><Date>20080212000000.000000+000</Date></BIOS><HWID>D9333507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software Licensing service is not running.

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    HWID Hash Current: OAAAAAEAAwABAAEAAgACAAAAAwABAAEAJJTocKrbcscoS0aDNjjSud7W8vQa7LhqeKnWwqxWKoU=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC INTEL CRESTLNE

      FACP TOSCPL CRESTLNE

      HPET INTEL CRESTLNE

      BOOT PTLTD $SBFTBL$

      MCFG INTEL CRESTLNE

      TCPA Intel CRESTLNE

      TMOR PTLTD        

      SLIC TOSCPL TOSCPL00

      OSFR TOSHIB A+2nd ID

      APIC INTEL CRESTLNE

      SSDT SataRe SataAhci

      SSDT SataRe SataAhci

      SSDT SataRe SataAhci

      SSDT SataRe SataAhci

     

     


    Simon Brunnen
    Tuesday, April 19, 2011 7:48 PM
  • "simonbrunnen" wrote in message news:60202012-736b-456e-8ad0-7a3dfc0785fb...

    Thanks, Noel.

     

    Did all that and the result is here. HOWEVER, I still get the message that Vista cannot check for updates.  Can you help?

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0x80070426

    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F

    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=

    Windows Product ID: 89578-OEM-7332157-00237

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6002.2.00010300.2.0.003

     

     

    Licensing Data-->

    Software Licensing service is not running.

     


    Simon Brunnen

    Licensing service is still not running - what happened when you tried to start it?
    Was it set to Automatic?
     
    I suggest that you attempt manual validation at www.microsoft.com/genuine/validate  and see if it passes. If so, great - if not you should be offered a reason, and a link to the Diagnostics. Take that, and follow the advice there. When you get 'all green' tray validation again.
    Post back with your results, and a new MGADiag report.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, April 19, 2011 8:44 PM
    Moderator
  • Noel,

    I set licensing service to automatic, as requested, and it was accepted.

    I have attempted manual validation using the link provided and received the message "Windows validation was interrupted.  The validation service was unable to determine whether Windows is genuine"

    I cannot believe that the windows I have is a pirate copy - it was supplied by Toshiba already installed on the laptop.

    Where can I go next?

    with thanks,

    Simon Brunnen


    Simon Brunnen
    Wednesday, April 20, 2011 7:34 AM
  • I should have added, the Software licensing service is still showing as automatic but nothing under "status" in the services.msc window.
    Simon Brunnen
    Wednesday, April 20, 2011 8:06 AM
  • When I try to start the licensing software, I get the message "Windows could not start the Software licensing service on Local Computer. Error 0xc004d103; 0xc004d103."

    Simon Brunnen
    Wednesday, April 20, 2011 8:09 AM
  • "simonbrunnen" wrote in message news:9bbe6d9c-060f-4c1a-90d1-20e73cc763a3...
    When I try to start the licensing software, I get the message "Windows could not start the Software licensing service on Local Computer. Error 0xc004d103; 0xc004d103."

    Simon Brunnen

    There's nothing counterfeit about your installation - it's simply that any Windows computer since Vista will report as being non-genuine if part of the WGA system is not functioning as it should.
    The Software Licensing Service is required to be running at all times, so when it's not, WGA flags it with a non-genuine notification.
     
    Hmm - your error message is not a familiar one.
    let's try an alternative way to start the service - it may produce a more informative message.
     
    Click on the Start button
    In the Search box, type
    CMD
    and wait for the system to find the file CMD.EXE - right click on the found file, and select Run As Administrator.
    accept the UAC prompt if you get one.
    in the Command Prompt window, type
     
    NET START SLSVC
     
    and hit the Enter Key
     
    What response and/or error message do you get then?
     
    If it's 'System Error 5', then you have a problem...
    to quote Darin
    <quote>
    If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive.
    </quote>

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, April 20, 2011 8:35 AM
    Moderator
  • Oh dear... Done as suggested and get the error message "A system error has occurred.  System error 53507 has occurred".

     

     


    Simon Brunnen
    Wednesday, April 20, 2011 9:42 AM
  • "simonbrunnen" wrote in message news:4904b5ab-ee1f-4703-9e71-6281aeaf59db...

    Oh dear... Done as suggested and get the error message "A system error has occurred.  System error 53507 has occurred".

     

     


    Simon Brunnen

    That's not an error I ever recall seeing before - hopefully Darin may have some idea what it means.
    Patience is a virtue (well, that's what they keep telling me, anyhow <g>)
    let's wait for Darin, and see if he has anything to contribute...
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, April 20, 2011 6:09 PM
    Moderator
  • Thanks, Noel.

    Lets see how virtuous I can be!


    Simon Brunnen
    Wednesday, April 20, 2011 7:43 PM
  • That is not an error code that I remember seeing, either.

     

    Since most of the past error code I have seen related to the Software Licensing Service not starting were indications of file corruption, I'm going to assume this code is also (this may not be correct but the steps to possibly fix file corruption should not hurt anything if it turns out the issue isn't file corruption)

     

    a. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible (note: in some instances, Windows may not be able to repair some files).

    1) Click the Start Button
    2) Type: cmd.exe
    3) Right-click the cmd.exe file and select 'Run as Administrator'
    4) In the CMD window, type: sfc /scannow
    5) Reboot and see if that resolves the issue.


    b. Repairing Windows using System Restore:

    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.
    5) Reboot and see if that resolves the issue.


    If neither of these sets of steps resolves the issue, Noel may have some other suggestions.  Otherwise you may want to contact Microsoft Assisted support (at one of the below URLs) for deeper troubleshooting of the issue.  As a last resort there is the option of reinstalling Windows (I hate mentioning that, but it is an option).

     

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Saturday, April 23, 2011 12:00 AM
    Wednesday, April 20, 2011 11:31 PM
  • Thank you Darin.  Unfortunately neither of these worked, although the System scan did return the message that there were corrupt files which it could not fix.

     

    I cannot see the URLs you refer to through which I can contact Microsoft Assisted support; can you point me to them more exactly?

     

    Thanks.


    Simon Brunnen
    Thursday, April 21, 2011 4:17 PM
  • Opps, that was My Fault, sorry for that. 

     

    Here you go:

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0


    Darin MS
    Thursday, April 21, 2011 5:34 PM