Load a new copy of Office 2007

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  Hello PartiotDon,
  
  Here is a snippet of your mgadiag report:
  
  OGA Data-->
  Office Status: 114 Blocked VLK 2
  Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
  Microsoft Office Enterprise 2007 - 108 Invalid VLK
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  At the moment your HP Pavilion computer has two nongenine installations of Office:  one of Office XP Pro and one of Office Enterprise 2007.
  
  Use the Programs applet of the Control Panel to uninstall one of these two, then restart.  Uninstall the remaining of these two, then restart twice.
  
  Next, install your new Office 2007 normally, activate, and restart.
  
  Next, visit www.microsoft.com/genuine and click on the Validate Windows button.
  
  If the new installation of Office 2007 validates normally and you do not see any more nongenuine notices, then your last step is to visit Windows Update to get your new Office installation updated.
  
  Under circumstances where a nongenuine Office was installed, you may continue to see nongenuine notices.  If so, post back here with a fresh mgadiag report so we can check to see if your new Office is genuine or not and provide additional troubleshooting steps.

  ---

  For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

  • Marked as answer by Darin Smith MS Thursday, October 22, 2009 7:57 PM

  Thursday, October 22, 2009 4:54 AM
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  Diagnostic Report (1.9.0011.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0

  Cached Validation Code: 0x0
  Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
  Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
  Windows Product ID: 89578-OEM-7332157-00061
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.0.6002.2.00010300.2.0.003
  ID: {BD82F1E4-D290-4513-88DF-5D5C68F0CA3E}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.7.69.2
  Signed By: Microsoft
  Product Name: Windows Vista (TM) Home Premium
  Architecture: 0x00000000
  Build lab: 6002.vistasp2_gdr.090803-2339
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: 6.0.6002.16398

  WGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: 2.0.48.0
  OGAExec.exe Signed By: Microsoft
  OGAAddin.dll Signed By: Microsoft

  OGA Data-->
  Office Status: 100 Genuine
  2007 Microsoft Office system - 100 Genuine
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{BD82F1E4-D290-4513-88DF-5D5C68F0CA3E}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1079052180-1764280699-2005561507</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>KC834AV-ABA s3300z</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.10</Version><SMBIOSVersion major="2" minor="4"/><Date>20071211000000.000000+000</Date></BIOS><HWID>70333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>B2E4A3EF8E92DB0</Val><Hash>jHtXAZV8+gZ/aBIL2EKUwbzLafo=</Hash><Pid>89451-OEM-6672806-38861</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->
  Software licensing service version: 6.0.6002.18005
  Name: Windows(TM) Vista, HomePremium edition
  Description: Windows Operating System - Vista, OEM_SLP channel
  Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 89578-00146-321-500061-02-1033-6000.0000-2402008
  Installation ID: 014156869056497413821006332661117313069686619612190950
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
  Partial Product Key: WQD8Q
  License Status: Licensed

  HWID Data-->
  HWID Hash Current: NgAAAAEAAwABAAIAAQABAAAAAwABAAEAJJQMDhbtJNRqqJIAaORu9s5w8vToDbx3wI2sVsj0

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20000
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   HPQOEM  SLIC-CPC
    FACP   HPQOEM  SLIC-CPC
    HPET   HPQOEM  SLIC-CPC
    MCFG   HPQOEM  SLIC-CPC
    SLIC   HPQOEM  SLIC-CPC
    SSDT   HPQOEM  SLIC-CPC

  
  When I go  www.microsoft.com/genuine it says everything is genuine. When I open a program I had previously installed, Outlook, Word, etc it says they are not genuine. I never had Access installed, but I installed it this time. When I open it, it doesn't say anything about not being genuine.

  Friday, October 23, 2009 1:10 AM
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  Hello PatriotDon,
  
  Your latest mgadiag report shows that the two nongenuine installations of Office have been removed, and that you have a genuine installation of Office 2007 on your computer.
  
  Since you are still seeing nongenuine notices even when visiting www.microsoft.com/genuine and clicking on "Validate Office" reports your installation as Genuine, we still have some cleanup of leftovers from the old nongenuine Office installations.
  
  Please follow the methods in this MS KB article:  http://support.microsoft.com/kb/919895  Most people's problems are taken care of after Method 3 is completed.  Please post back to let us know if it worked for you.

  ---

  For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

  • Marked as answer by Carey FrischMVP Friday, October 23, 2009 1:18 PM

  Friday, October 23, 2009 3:24 AM
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  Hot damn. That did the trick. Thanks a bunch. You're my new hero.

  Friday, October 23, 2009 5:39 AM
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  Hello PatriotDon,
  
  Glad to see we got it fixed! :-)

  ---

  For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

  Friday, October 23, 2009 1:10 PM