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Windows 7 not genuine message - intermittent RRS feed

  • Question

  • Hello all! I have a legitimate version of Windows 7 Home Premium 64-bit which came with my Acer Aspire laptop. I have no issues to date in regards to any sort of activation until recently.

    On occasion, a notification on the bottom-right of the screen denotes that my copy of Windows 7 is not genuine, but as soon as I go into the System properties and scroll down to the activation information, it denotes that the copy is indeed genuine and the notification disappears. Several days can pass without issue when suddenly it occurs again, and the only way I have found to have it fix itself is to access the System properties and scroll down again where the Windows activation information loads up and suddenly discovers that it is infact activated. For your convenience, and from what I gather from other posts, you probably want the information copied from the MGA diagnostic tool, so I have included it below for you review.

    Your help is appreciated - while the impact has been negligible, and the workaround trivial, it is still a minor nuisance, especially since this has never happened before. Cheers and thanks!

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {100E9E88-72A6-4CDB-9758-AE9AEFB193A9}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{100E9E88-72A6-4CDB-9758-AE9AEFB193A9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-717473804-1565904892-1432806380</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5552G</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V2.13</Version><SMBIOSVersion major="2" minor="6"/><Date>20110425000000.000000+000</Date></BIOS><HWID>27C63907018400F2</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-1033-7600.0000-3202010
    Installation ID: 001216247120720431875444534665960824192066922093358631
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 11/01/2012 9:42:09 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:25:2011 12:22
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAEAAQADAAAAAgABAAEAonYSTWyiSgRU+bglHveKqWI96C6xbCIHiHZCGg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      HPET            ACRSYS        ACRPRDCT
      BOOT            ACRSYS        ACRPRDCT
      MCFG            ACRSYS        ACRPRDCT
      SLIC            ACRSYS        ACRPRDCT
      SSDT            AMD           POWERNOW



    • Edited by Quantum Foam Thursday, January 12, 2012 6:00 AM fixed copy-paste of MGA diag tool output messing up text separation
    Thursday, January 12, 2012 5:54 AM

Answers

  • "Quantum Foam" wrote in message news:6ef2fdb1-b577-4427-bf97-f74e68473cb6...

    Hello all! I have a legitimate version of Windows 7 Home Premium 64-bit which came with my Acer Aspire laptop. I have no issues to date in regards to any sort of activation until recently.

    On occasion, a notification on the bottom-right of the screen denotes that my copy of Windows 7 is not genuine, but as soon as I go into the System properties and scroll down to the activation information, it denotes that the copy is indeed genuine and the notification disappears. Several days can pass without issue when suddenly it occurs again, and the only way I have found to have it fix itself is to access the System properties and scroll down again where the Windows activation information loads up and suddenly discovers that it is infact activated. For your convenience, and from what I gather from other posts, you probably want the information copied from the MGA diagnostic tool, so I have included it below for you review.

    Your help is appreciated - while the impact has been negligible, and the workaround trivial, it is still a minor nuisance, especially since this has never happened before. Cheers and thanks!

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003




    There is nothing wrong with this report – it’s likely that your problem is the result of a race condition caused by two or more programs competing for resources.
    The major cause of such problems appear to be AV’s – what AV are you currently using, and what other anti-malware software do you have installed?
    What other AV has EVER been installed on this system?
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, January 12, 2012 7:26 AM
    Moderator

All replies

  • "Quantum Foam" wrote in message news:6ef2fdb1-b577-4427-bf97-f74e68473cb6...

    Hello all! I have a legitimate version of Windows 7 Home Premium 64-bit which came with my Acer Aspire laptop. I have no issues to date in regards to any sort of activation until recently.

    On occasion, a notification on the bottom-right of the screen denotes that my copy of Windows 7 is not genuine, but as soon as I go into the System properties and scroll down to the activation information, it denotes that the copy is indeed genuine and the notification disappears. Several days can pass without issue when suddenly it occurs again, and the only way I have found to have it fix itself is to access the System properties and scroll down again where the Windows activation information loads up and suddenly discovers that it is infact activated. For your convenience, and from what I gather from other posts, you probably want the information copied from the MGA diagnostic tool, so I have included it below for you review.

    Your help is appreciated - while the impact has been negligible, and the workaround trivial, it is still a minor nuisance, especially since this has never happened before. Cheers and thanks!

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003




    There is nothing wrong with this report – it’s likely that your problem is the result of a race condition caused by two or more programs competing for resources.
    The major cause of such problems appear to be AV’s – what AV are you currently using, and what other anti-malware software do you have installed?
    What other AV has EVER been installed on this system?
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, January 12, 2012 7:26 AM
    Moderator
  • No reply from the Original Poster.

    Issue is assumed to be resolved.
    Darin MS
    Monday, January 16, 2012 9:14 PM