Answered by:
Windows 7 not genuine message - intermittent

Question
-
Hello all! I have a legitimate version of Windows 7 Home Premium 64-bit which came with my Acer Aspire laptop. I have no issues to date in regards to any sort of activation until recently.
On occasion, a notification on the bottom-right of the screen denotes that my copy of Windows 7 is not genuine, but as soon as I go into the System properties and scroll down to the activation information, it denotes that the copy is indeed genuine and the notification disappears. Several days can pass without issue when suddenly it occurs again, and the only way I have found to have it fix itself is to access the System properties and scroll down again where the Windows activation information loads up and suddenly discovers that it is infact activated. For your convenience, and from what I gather from other posts, you probably want the information copied from the MGA diagnostic tool, so I have included it below for you review.
Your help is appreciated - while the impact has been negligible, and the workaround trivial, it is still a minor nuisance, especially since this has never happened before. Cheers and thanks!
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {100E9E88-72A6-4CDB-9758-AE9AEFB193A9}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{100E9E88-72A6-4CDB-9758-AE9AEFB193A9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-717473804-1565904892-1432806380</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5552G</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V2.13</Version><SMBIOSVersion major="2" minor="6"/><Date>20110425000000.000000+000</Date></BIOS><HWID>27C63907018400F2</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800006-02-1033-7600.0000-3202010
Installation ID: 001216247120720431875444534665960824192066922093358631
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7QJB7
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 11/01/2012 9:42:09 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:25:2011 12:22
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: NAAAAAEAAgABAAEAAQADAAAAAgABAAEAonYSTWyiSgRU+bglHveKqWI96C6xbCIHiHZCGg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS ACRPRDCT
FACP ACRSYS ACRPRDCT
HPET ACRSYS ACRPRDCT
BOOT ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
SLIC ACRSYS ACRPRDCT
SSDT AMD POWERNOW
- Edited by Quantum Foam Thursday, January 12, 2012 6:00 AM fixed copy-paste of MGA diag tool output messing up text separation
Thursday, January 12, 2012 5:54 AM
Answers
-
"Quantum Foam" wrote in message news:6ef2fdb1-b577-4427-bf97-f74e68473cb6...
Hello all! I have a legitimate version of Windows 7 Home Premium 64-bit which came with my Acer Aspire laptop. I have no issues to date in regards to any sort of activation until recently.
On occasion, a notification on the bottom-right of the screen denotes that my copy of Windows 7 is not genuine, but as soon as I go into the System properties and scroll down to the activation information, it denotes that the copy is indeed genuine and the notification disappears. Several days can pass without issue when suddenly it occurs again, and the only way I have found to have it fix itself is to access the System properties and scroll down again where the Windows activation information loads up and suddenly discovers that it is infact activated. For your convenience, and from what I gather from other posts, you probably want the information copied from the MGA diagnostic tool, so I have included it below for you review.
Your help is appreciated - while the impact has been negligible, and the workaround trivial, it is still a minor nuisance, especially since this has never happened before. Cheers and thanks!
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
There is nothing wrong with this report – it’s likely that your problem is the result of a race condition caused by two or more programs competing for resources.The major cause of such problems appear to be AV’s – what AV are you currently using, and what other anti-malware software do you have installed?What other AV has EVER been installed on this system?
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Friday, January 13, 2012 9:59 PM
- Marked as answer by Darin Smith MS Monday, January 16, 2012 9:14 PM
Thursday, January 12, 2012 7:26 AMModerator
All replies
-
"Quantum Foam" wrote in message news:6ef2fdb1-b577-4427-bf97-f74e68473cb6...
Hello all! I have a legitimate version of Windows 7 Home Premium 64-bit which came with my Acer Aspire laptop. I have no issues to date in regards to any sort of activation until recently.
On occasion, a notification on the bottom-right of the screen denotes that my copy of Windows 7 is not genuine, but as soon as I go into the System properties and scroll down to the activation information, it denotes that the copy is indeed genuine and the notification disappears. Several days can pass without issue when suddenly it occurs again, and the only way I have found to have it fix itself is to access the System properties and scroll down again where the Windows activation information loads up and suddenly discovers that it is infact activated. For your convenience, and from what I gather from other posts, you probably want the information copied from the MGA diagnostic tool, so I have included it below for you review.
Your help is appreciated - while the impact has been negligible, and the workaround trivial, it is still a minor nuisance, especially since this has never happened before. Cheers and thanks!
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
There is nothing wrong with this report – it’s likely that your problem is the result of a race condition caused by two or more programs competing for resources.The major cause of such problems appear to be AV’s – what AV are you currently using, and what other anti-malware software do you have installed?What other AV has EVER been installed on this system?
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Friday, January 13, 2012 9:59 PM
- Marked as answer by Darin Smith MS Monday, January 16, 2012 9:14 PM
Thursday, January 12, 2012 7:26 AMModerator -
No reply from the Original Poster.
Issue is assumed to be resolved.
Darin MSMonday, January 16, 2012 9:14 PM