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NEED HELP WITH ONECARE RRS feed

  • Question

  •  

    I HAVE TRIED TO ACTIVATE THE COPY OF LIVE ONECARE I BOUGHT AT CIRCUIT CITY FOR 2 WEEKS NOW AND EVERYTIME I GET THE SAME MESSAGE

    • The prepaid subscription product key provided is incorrect. Please type the prepaid subscription product key exactly as shown on your card. (I HAVE TYPED IT JUST AS SHOWN)

    CAN ANYONE TELL ME WHAT TO DO? I CONTACTED CIRCUIT CITY AND THEY TOLD ME I NEED TO CONTACT MICROSOFT, AND THAT THEY CAN NOT HELP ME EVEN THOUGH I BOUGHT IT AT THERE STORE.

    ANY ONE CAN HELP I WOULD APPRECIATE IT!

    THANK YOU VERY MUCH

    BRENDA

    Monday, April 28, 2008 2:16 AM

Answers

  • If you are getting an error about the key being invalid, you are mistaking at least one character or you have a misprinted key. The latter is very rare, though it can happen.

    I hate the font that they use for the key - some characters are miserable to discern. J and I look all too much alike, as do O and 0.

    I recommend that you use a magnifying glass to check the characters closely - I find that I need to do this. If you are still encountering a problem with activation, you have about 2 weeks to get activated, so I'd go ahead and open an email request to support, explaining the problem. See the FAQ and use the Trial user option to start the email request. If you can provide a digital image - scan or photo - of the key to the tech that responds, they can validate the key for you.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

     

    Monday, April 28, 2008 1:13 PM
    Moderator

All replies

  •  

    Please contact OneCare support at:

     

    http://help.live.com/help.aspx?project=onecarev2&market=en-CA&querytype=keyword&query=qaf

     

    Note: Please provide product key in the problem description.

    Monday, April 28, 2008 2:53 AM
  • If you are getting an error about the key being invalid, you are mistaking at least one character or you have a misprinted key. The latter is very rare, though it can happen.

    I hate the font that they use for the key - some characters are miserable to discern. J and I look all too much alike, as do O and 0.

    I recommend that you use a magnifying glass to check the characters closely - I find that I need to do this. If you are still encountering a problem with activation, you have about 2 weeks to get activated, so I'd go ahead and open an email request to support, explaining the problem. See the FAQ and use the Trial user option to start the email request. If you can provide a digital image - scan or photo - of the key to the tech that responds, they can validate the key for you.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

     

    Monday, April 28, 2008 1:13 PM
    Moderator