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Sign in problems with proxy/firewall software RRS feed

  • General discussion

  • Problem Description:

    When you attempt to sign in to the SharedView service, you receive the error:

    Unable to contact the SharedView Service.

    Please try again later.

     

    SharedView uses the Windows Live ID service for sign-in.  If you have proxy/firewall software installed, it may block the download of a configuration file (ppcrlconfig.bin) needed by the Windows Live ID service.

     

    Resolution:

    The SharedView team is working on a solution for a future release.

     

    Workarounds:

    Any ONE of the following workarounds should fix this issue:

    1.       Sign in to the Windows Live ID service using Windows Live Messenger.  You can install Messenger here: http://get.live.com/messenger. Once you sign in successfully using Messenger, the SharedView client will also be able to sign in.  The Messenger program downloads this file without your proxy/firewall software affecting the download.

    2.       Temporarily disable the content filter for .BIN files in your proxy/firewall software before you sign in to the SharedView service.  Once you have signed in successfully, re-enable the content filter.

     

    Thanks,

     

    David

    Friday, August 17, 2007 8:57 PM