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Windows 7 build 7600 this copy of windows is not genuine RRS feed

  • Question

  • I bought my desktop from Dell in July of 09. It was pre-loaded with Vista Ultimate SP2. After Windows 7 was released, Dell sent me Windows 7 Ultimate upgrade disc. I installed within Windows and everything was fine until last week when "Windows 7 Build 7600 This copy of Windows is not genuine appeared" in the lower right corner. I have run activation on line, over the phone and every time, I get activation successful. After a system reboot, all is fine for a couple of hours, then the message reappears. 

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-VRBXV-DDYPR-72VHG

    Windows Product Key Hash: AcjlRtTP3Bk/TP8KRRYcmOwPqd0=

    Windows Product ID: 00426-OEM-9179702-78102

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7600.2.00010100.0.0.001

    ID: {ECD4B201-E410-4B87-8654-B60A4950A1CE}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Ultimate

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100226-1909

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Standard 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{ECD4B201-E410-4B87-8654-B60A4950A1CE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-72VHG</PKey><PID>00426-OEM-9179702-78102</PID><PIDType>3</PIDType><SID>S-1-5-21-2115618270-3665218823-2644451350</SID><SYSTEM><Manufacturer>DELL Inc.</Manufacturer><Model>Studio XPS 435T/9000</Model></SYSTEM><BIOS><Manufacturer>DELL INC.</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="5"/><Date>20090319000000.000000+000</Date></BIOS><HWID>0ABA3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>MI09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>44BD057EE7ED70E</Val><Hash>1xMtJ7S3zli3LfDid132n+ysSy0=</Hash><Pid>81607-903-5522257-64569</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, Ultimate edition

    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel

    Activation ID: cfb3e52c-d707-4861-af51-11b27ee6169c

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00426-00182-797-078102-02-1033-7600.0000-1242010

    Installation ID: 017206609701653133765554187415270761522843322104567383

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 72VHG

    License Status: Licensed

    Remaining Windows rearm count: 4

    Trusted time: 5/10/2010 6:37:23 PM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 5:6:2010 17:01

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: MgAAAAIAAQABAAEAAQADAAAAAQABAAEAonZEvjRBiECMV16qArdE4pqIulnpSBpN6oI=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC DELL   MI09    

      FACP DELL   MI09    

      HPET DELL   MI09    

      MCFG DELL   MI09    

      SLIC DELL   MI09   

      OEMB DELL   MI09    

      ASPT DELL   PerfTune

      WDTT DELL   OEMWDTT 

      SSDT DpgPmm CpuPm

     

    Any help would be appreciated.

    Monday, May 10, 2010 11:58 PM

Answers

  • Hello satman55,

    Yes, the corrupt files are very likely causing the problem.  Corrupt files can cause Blue screens, random errors or even Non-Genuine messaging (if the wrong files become corrupt).

    You can run a repair by booting from the Windows 7 disk and click the option "Repair your Computer".  If, at this point, you need any further instruction, you would need to post in the 'System Repair and Recovery' section of the Windows 7 Answers Forums http://social.answers.microsoft.com/Forums/en-US/category/windows7 for assistance

    Thank you,


    Darin MS
    Thursday, May 13, 2010 7:58 PM

All replies

  • It appears fine on this report. Wait untill the next occurance and run the diagnostic again. Also, for now try this, type services.msc in the search box on the start menu, hit enter, scroll down to the "software protection" service and insure it is set to Automatic [delayed start].


    Tuesday, May 11, 2010 12:50 AM
  • The problem occurred after about two hours. In my first post I didn't mention that I have already tried using restore to roll the system back 6 weeks, but the problem persists. I have checked the "software protection" and it is set to Automatic [delayed start].

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-VRBXV-DDYPR-72VHG

    Windows Product Key Hash: AcjlRtTP3Bk/TP8KRRYcmOwPqd0=

    Windows Product ID: 00426-OEM-9179702-78102

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7600.2.00010100.0.0.001

    ID: {ECD4B201-E410-4B87-8654-B60A4950A1CE}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Ultimate

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100226-1909

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Standard 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{ECD4B201-E410-4B87-8654-B60A4950A1CE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-72VHG</PKey><PID>00426-OEM-9179702-78102</PID><PIDType>3</PIDType><SID>S-1-5-21-2115618270-3665218823-2644451350</SID><SYSTEM><Manufacturer>DELL Inc.</Manufacturer><Model>Studio XPS 435T/9000</Model></SYSTEM><BIOS><Manufacturer>DELL INC.</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="5"/><Date>20090319000000.000000+000</Date></BIOS><HWID>0ABA3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>MI09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>44BD057EE7ED70E</Val><Hash>1xMtJ7S3zli3LfDid132n+ysSy0=</Hash><Pid>81607-903-5522257-64569</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, Ultimate edition

    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel

    Activation ID: cfb3e52c-d707-4861-af51-11b27ee6169c

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00426-00182-797-078102-02-1033-7600.0000-1242010

    Installation ID: 017206609701653133765554187415270761522843322104567383

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 72VHG

    License Status: Licensed

    Remaining Windows rearm count: 4

    Trusted time: 5/11/2010 6:32:21 AM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 5:6:2010 17:01

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: MgAAAAIAAQABAAEAAQADAAAAAQABAAEAonZEvjRBiECMV16qArdE4pqIulnpSBpN6oI=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC DELL   MI09    

      FACP DELL   MI09    

      HPET DELL   MI09    

      MCFG DELL   MI09    

      SLIC DELL   MI09   

      OEMB DELL   MI09    

      ASPT DELL   PerfTune

      WDTT DELL   OEMWDTT 

      SSDT DpgPmm CpuPm

     

     

    Tuesday, May 11, 2010 11:47 AM
  • The License type is 'System Builder' - which is strange, if you got the disk
    from Dell. (Although that may be how they organised the free upgrades - I
    don't know)
    The only other odd thing in there that I can see is the rearm count - which
    is usually a maximum of 3, while yours shows as 4.
    Darin may be able to give detail on what 's going on.
     
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     
    Tuesday, May 11, 2010 1:15 PM
    Moderator
  • Hello satman55,

     The only thing I see out of place in the Diagnostic Report is the "Validation Code: 50" (all this means Non-genuine messing is occuring) and "Remaining Windows rearm count: 4" that Noel pointed out.

     However, everything else is showing Genuine with no indication of a cause of the Non-Genuine messaging.

    I have seen the "Remaining Windows rearm count: 4" a few times before but I have no idea if that is directly related to any Non-genuine issue.

    What I suggest is first, go to http://microsoft.com/genuine and click the Validate Windows button.

    -If the result is non-genuine, what is the exact message the website is telling you?

    -If the result is Genuine, do you now still get the Non-Genuine messaging?

    What other thing you may try is a System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.

    1) Click the Start Button
    2) Type: cmd.exe
    3) Right-click the cmd.exe file and select 'Run as Administrator'
    4) In the CMD window, type: sfc /scannow
    5) Reboot and see if that resolves the issue.

    Thank you,


    Darin MS
    • Proposed as answer by Darin Smith MS Wednesday, May 12, 2010 12:09 AM
    Wednesday, May 12, 2010 12:09 AM
  • Hello Darin,

     

    Thanks for your reply. I ran Windows Validation and the result was Genuine. I also ran a System Scan and got the following result " Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log". After a reboot, the system runs normally for about two hours and then the "This copy of Windows is not genuine" text shows up. 

    Are the corrupt files that System Scan found causing the problem?

    Can I repair my present installation or would I have to revert back to Vista Ultimate and re-install Windows 7?

     

    Thanks again.

    Wednesday, May 12, 2010 1:36 AM
  • Hello satman55,

    Yes, the corrupt files are very likely causing the problem.  Corrupt files can cause Blue screens, random errors or even Non-Genuine messaging (if the wrong files become corrupt).

    You can run a repair by booting from the Windows 7 disk and click the option "Repair your Computer".  If, at this point, you need any further instruction, you would need to post in the 'System Repair and Recovery' section of the Windows 7 Answers Forums http://social.answers.microsoft.com/Forums/en-US/category/windows7 for assistance

    Thank you,


    Darin MS
    Thursday, May 13, 2010 7:58 PM