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Windows activation error - error code 0xC004E003 RRS feed

  • Question

  • I recently bought a custom pc off of ebay it is supposed to have a valid vista key.  When I try to activate it I get the error code 0xC004E003.

    I can't activate by phone as I never am given that option.

    This is from the genuine diagnostics tool.

    any help would be appreciated

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {89DBB004-B93F-424E-9850-6C326D18F554}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{89DBB004-B93F-424E-9850-6C326D18F554}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-246816282-2248941785-3203661402</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7390</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.1</Version><SMBIOSVersion major="2" minor="5"/><Date>20080326000000.000000+000</Date></BIOS><HWID>7B323507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500141-02-1033-6001.0000-0252009
    Installation ID: 000690642666249192560660219444165763983044629283049773
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: DR9M6
    License Status: Initial grace period
    Time remaining: 21600 minute(s) (15 day(s))

    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAQABAAAAAgABAAEAJJTiymbulp/OCPIs4kt2XbrM8vSadWKOrFbI9A==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   032608  APIC1111
      FACP   032608  FACP1111
      MCFG   032608  OEMMCFG
      OEMB   032608  OEMB1111


     

    Monday, January 26, 2009 3:30 AM

Answers

  • Hello stampy17,

     

      Is Vista asking you to Activate? 

       For computers, built by large manufacturers, that come with Vista pre-installed (such as yours) Vista comes self-activated from the factory.  Meaning, you should not need to Activate Vista. 

     

      If Vista is asking you to Activate, then for some reason the OEM SLP product key (currently in your copy of Vista) isn't properly self-activating Vista. to resolve that issue, you need to change the OEM SLP key for the COA SLP key found on the sticker on the side or bottom of your computer.

      To do that, Click the Start button, right-click 'Computer' select 'Properties' and then click 'Change Product Key' and then enter the COA SLP key and follow the directions. Once the key is changed, you will then need to Activate by Phone.

     

    Thank you,

    Darin MS


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Proposed as answer by Darin Smith MS Tuesday, January 27, 2009 9:42 PM
    • Marked as answer by Darin Smith MS Tuesday, February 3, 2009 9:28 PM
    Tuesday, January 27, 2009 9:42 PM
  • stampy17 said:

       If he took this from a manufactured PC and used it on this one - would that cause this problem for me?

     



    Yes!

    Computers, that are built by large manufactures, that come with Vista Pre-Installed, come with two (2) Product Keys:

    1) OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

    2) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be manually activated, but you must Activate by Phone.

     

    If your computer was was hand built and the person that built it used an OEM SLP key, Vista will Not Activate. The person that built the computer should have used either a Retail or a System Builder copy of Vista.

    Thank you,

    Darin - MS


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Tuesday, February 3, 2009 9:28 PM
    Wednesday, January 28, 2009 1:17 AM

All replies

  • Hello stampy17,

     

      Is Vista asking you to Activate? 

       For computers, built by large manufacturers, that come with Vista pre-installed (such as yours) Vista comes self-activated from the factory.  Meaning, you should not need to Activate Vista. 

     

      If Vista is asking you to Activate, then for some reason the OEM SLP product key (currently in your copy of Vista) isn't properly self-activating Vista. to resolve that issue, you need to change the OEM SLP key for the COA SLP key found on the sticker on the side or bottom of your computer.

      To do that, Click the Start button, right-click 'Computer' select 'Properties' and then click 'Change Product Key' and then enter the COA SLP key and follow the directions. Once the key is changed, you will then need to Activate by Phone.

     

    Thank you,

    Darin MS


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Proposed as answer by Darin Smith MS Tuesday, January 27, 2009 9:42 PM
    • Marked as answer by Darin Smith MS Tuesday, February 3, 2009 9:28 PM
    Tuesday, January 27, 2009 9:42 PM
  • I never was prompted to activate - If I go into system properites - it says I only have 8 days left and I need to click to activate. 

    The computer I have was a custom built PC - I was only given the one key - which must be the OEM key.  I don't have another one.    If he took this from a manufactured PC and used it on this one - would that cause this problem for me?

     

    thanks

     

    Ken

    Tuesday, January 27, 2009 10:24 PM
  • stampy17 said:

       If he took this from a manufactured PC and used it on this one - would that cause this problem for me?

     



    Yes!

    Computers, that are built by large manufactures, that come with Vista Pre-Installed, come with two (2) Product Keys:

    1) OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

    2) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be manually activated, but you must Activate by Phone.

     

    If your computer was was hand built and the person that built it used an OEM SLP key, Vista will Not Activate. The person that built the computer should have used either a Retail or a System Builder copy of Vista.

    Thank you,

    Darin - MS


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Tuesday, February 3, 2009 9:28 PM
    Wednesday, January 28, 2009 1:17 AM