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    I installed the "required updates" yesterday on my laptop.   When it rebooted afterwards, the system ran chkdsk then displayed that the security flag was being reset to the default.   It didn't work, so I ended up having to use a restore point.

    Now it is starting back up, but it says that this is not a a genuine version.   I tried the suggestions in some of the other  threads (validation by phone, etc.), but it doesn't seem to work.  Instead I get this

    "An error has occured"

     

    Code:

    0x800700B7

    Description:  Cannot create a file when that file already exists.

     

     

    Now what????

     

    Also....  I have the original Windows 7 Ultimate DVD, but I am afraid that if I try to reinstall the operating system, I am going to have to reinstall all of my other programs, as well as data.  

     

    I have also pressed "start", right click "Computer" selected "properties, but I do not have the option to change window key.  Instead it says under this section:

    Windows activation

    Status Not Available

    Product ID: Not Available

     

    My laptop is connected to a HP Microserver running Small Business Essentials, but I don't think that should have anything to do with this (or does it???)


    • Edited by scn100 Thursday, October 13, 2011 6:45 PM
    Thursday, October 13, 2011 6:38 PM

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    "scn100" wrote in message news:6f479ffd-3aa3-4c21-8621-7e263d2d6277...

    I installed the "required updates" yesterday on my laptop.   When it rebooted afterwards, the system ran chkdsk then displayed that the security flag was being reset to the default.   It didn't work, so I ended up having to use a restore point.

     

     

    Code:

    0x800700B7

     


     

    I have never( as I recall) seen this error message before.
    Please explain more about your experience, if you can.
     
    Please also try the following....
    For which version and edition of Windows is the computer licensed, according to the COA Sticker on the case??
    try this...
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

    Reboot and Post back with a new MGADiag report
     
    Your responses will make a great difference to the approach we need to take, so the more detail we have, the better.
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Friday, October 14, 2011 8:30 PM
    • Marked as answer by Darin Smith MS Tuesday, October 18, 2011 9:38 PM
    Thursday, October 13, 2011 7:55 PM
    Moderator

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    "scn100" wrote in message news:6f479ffd-3aa3-4c21-8621-7e263d2d6277...

    I installed the "required updates" yesterday on my laptop.   When it rebooted afterwards, the system ran chkdsk then displayed that the security flag was being reset to the default.   It didn't work, so I ended up having to use a restore point.

     

     

    Code:

    0x800700B7

     


     

    I have never( as I recall) seen this error message before.
    Please explain more about your experience, if you can.
     
    Please also try the following....
    For which version and edition of Windows is the computer licensed, according to the COA Sticker on the case??
    try this...
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

    Reboot and Post back with a new MGADiag report
     
    Your responses will make a great difference to the approach we need to take, so the more detail we have, the better.
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Friday, October 14, 2011 8:30 PM
    • Marked as answer by Darin Smith MS Tuesday, October 18, 2011 9:38 PM
    Thursday, October 13, 2011 7:55 PM
    Moderator
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    It is Windows Ultimate .

    I tried your number list, and after 10)

     

    An Error has occured

    You can also contact Microsoft by phone to help resolve this problem

     

    the Windows Activiation dialog never appeared.

    SCN100

     

    Also, on the Detail box

     

    Code: 0X800700B7

     

    Description:  Cannot create a file when that file already exists

    • Edited by scn100 Thursday, October 13, 2011 11:09 PM
    Thursday, October 13, 2011 11:07 PM
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    "scn100" wrote in message news:e9e164d9-29a7-4fe4-9cdf-0eb50092fa79...

    It is Windows Ultimate .

    I tried your number list, and after 10)

    An Error has occured

    The Windows Activiation dialog never appeared.

    SCN100

    Also, on the Detail box

    Code: 0X800700B7

    Description:  Cannot create a file when that file already exists

     
    That B7 error message doesn’t usually appear at that point- but after operation 6, if at all.
    Please run another MGADiag report – something may have changed/
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, October 14, 2011 8:33 AM
    Moderator