Answered by:
ERROR CODE 0XC004F061

Question
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Saturday, June 28, 2008 7:22 PM
Answers
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Hello drdave427,
Even though you are currently having Activation issues, the core of the issue is not being able to upgrade XP to Vista. I suggest contacting Vista support thru http://support.microsoft.com as installation issues are supported at no cost and even if not, since you have Retail Vista, your free support period would still be in effect.
Thank you,
Darin Smith
WGA Forum Manager
Monday, June 30, 2008 10:26 PM
All replies
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If you installed Vista without inserting the Product Key and created a clean
installation rather than upgrading the existing Windows XP system, then the system
won't activate with an upgrade key. For the upgrade key to work, you need to
actually do an upgrade from the original Windows XP installation.Saturday, June 28, 2008 9:24 PMModerator -
I also had this problem -- tried to upgrade to Vista Home Premium on a new CPU I built . It would not let me upgrade -- said I couldn't upgrade XP PRO --A LEGAL COPY I ALSO BOUGHT . I purchased Vista Home Premium upgrade for my laptop and it worked flawlessly -- not this time . When I put the Vista DVD in - the upgrade option is disabled - I then did the clean install since it was a brand new system (nothing to lose file wise) and I can't activate Windows now and my time is counting down . I can;t return Vista to Walmart because it has been opened -- I guess I'm screwed -- Big BILL has more of my money and I have a useless copy of Vista .Sunday, June 29, 2008 4:03 AM
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How to install Windows Vista:
Sunday, June 29, 2008 5:39 AMModerator -
I understand how the software is SUPPOSED to be installed -- my problem is -- IT DON"T WORK THAT WAY .1 . I built a new computer and installed my LEGAL RETAIL copy of Windows XP Professional.
2. I purchased my 2nd copy of Vista Home Premium Upgrade to install on this new system .
3. I started the compter running XP , Put the Vista DVD in , started the install and the upgrade option was disabled .
4. I heard you could install Vista then insert the key , so I tried that option , did the clean install and it loaded Vista.
5. I now have Vista running , but I cannot activate it . I get a message when I try to activate that says "This version does not support a clean installation "
6. So -- I cannot use the upgrade option , and I cannot activate a clean install . That makes my $120 Vista DVD a high priced coaster . Walmart will not refund opened software even if it is BAD . I am not a novice builder -- I have built 20 + systems and Microsoft got money every time. I have never used an illegal operating system and I still have my Windows 3.1 floppies , 95 , 98 , ME and XP Pro and XP 64 CD's. When I built someone a new system they HAD to buy their own copy of whatever version of Windows to go on it .
My first try at Vista on my laptop was successful and I like it enough to want it on this new system I just finished, but now I feel like many others who say Vista isn't worth the hassle . Before this installation trouble , I was a strong supporter of Vista and defended it when people said bad things -- It really is sweet on my laptop which is my primary system.
My new system is a SATA raid setup and I think that is the problem -- I have read numerous accounts of people with that type of system that cannot install Vista . The first time I tried to install Vista I got error message "0x80070241" .
I think Vista setup does not know how to handle a raid array . My system specs :
ASUS M2N32 SLI mainboard
AMD X2 5000+ Black Edition
4gigs Corsair XMS memory
XFX 8800GT video
2 400GB Seagate Barracuda SATA drives -Raid 0
ASUS SATA DVD burner
Diagnostic Report (1.7.0095.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x80072ee7
Cached Validation Code: 0x0
Windows Product Key: *****-*****-XK376-TJ7T4-76PKF
Windows Product Key Hash: 5QFdDDGgO8Pgmj93aZhOuZ69dH0=
Windows Product ID: 89578-022-5000027-71429
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6001.2.00010300.1.0.003
CSVLK Server: N/A
CSVLK PID: N/A
ID: {815284C2-68C1-4778-BBD2-118D4CA9D6FF}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6001.longhorn_rtm.080118-1840
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{815284C2-68C1-4778-BBD2-118D4CA9D6FF}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-76PKF</PKey><PID>89578-022-5000027-71429</PID><PIDType>5</PIDType><SID>S-1-5-21-337035241-4024343460-2394110904</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS M2N32-SLI DELUXE ACPI BIOS Revision 2001</Version><SMBIOSVersion major="2" minor="4"/><Date>20080519000000.000000+000</Date></BIOS><HWID>59323507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002Sunday, June 29, 2008 5:14 PM -
Hello drdave427,
Even though you are currently having Activation issues, the core of the issue is not being able to upgrade XP to Vista. I suggest contacting Vista support thru http://support.microsoft.com as installation issues are supported at no cost and even if not, since you have Retail Vista, your free support period would still be in effect.
Thank you,
Darin Smith
WGA Forum Manager
Monday, June 30, 2008 10:26 PM