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Answers

  • Hello drdave427,

     

      Even though you are currently having Activation issues, the core of the issue is not being able to upgrade XP to Vista. I suggest contacting Vista support thru http://support.microsoft.com as installation issues are supported at no cost and even if not, since you have Retail Vista, your free support period would still be in effect.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Monday, June 30, 2008 10:26 PM

All replies

  • If you installed Vista without inserting the Product Key and created a clean
    installation rather than upgrading the existing Windows XP system, then the system
    won't activate with an upgrade key. For the upgrade key to work, you need to
    actually do an upgrade from the original Windows XP installation.

    Saturday, June 28, 2008 9:24 PM
    Moderator
  • I also had this problem -- tried to upgrade to Vista Home Premium on a new CPU I built .  It would not let me upgrade -- said I couldn't upgrade XP PRO --A LEGAL COPY I ALSO BOUGHT .  I purchased Vista Home Premium upgrade for my laptop and it worked flawlessly -- not this time .   When I put the Vista DVD in - the upgrade option is disabled - I then did the clean install since it was a brand new system (nothing to lose file wise) and I can't activate Windows now and my time is counting down . I can;t return Vista to Walmart because it has been opened -- I guess I'm screwed -- Big BILL has more of my money and I have a useless copy of Vista .
    Sunday, June 29, 2008 4:03 AM
  • How to install Windows Vista:

    http://support.microsoft.com/kb/918884/

    Sunday, June 29, 2008 5:39 AM
    Moderator
  • I understand how the software is SUPPOSED to be installed -- my problem is -- IT DON"T WORK THAT WAY . 
     1 .  I built a new computer and installed my LEGAL RETAIL copy of  Windows XP Professional.
     2.   I purchased my 2nd copy of Vista Home Premium Upgrade to install on this new system .
     3.   I started the compter running XP ,  Put the Vista DVD in , started the install and the upgrade option was disabled .
     4.   I heard you could install Vista then insert the key , so I tried that option , did the clean install and it loaded Vista.
     5.   I now have Vista running , but I cannot activate it . I get a message when I try to activate that says "This version does not support a clean installation "
     6.   So -- I cannot use the upgrade option , and I cannot activate a clean install .  That makes my $120 Vista DVD a high priced coaster .  Walmart will not refund opened software even if it is BAD .  I am not a novice builder -- I have built 20 + systems and Microsoft got money every time. I have never used an illegal operating system and I still have my Windows 3.1 floppies , 95 , 98 , ME  and XP Pro and XP 64 CD's. When I built someone a new system they HAD to buy their own copy of whatever version of Windows to go on it .
      My first try at Vista on my laptop was successful and I like it enough to want it on this new system I just finished, but now I feel like many others who say Vista isn't worth the hassle . Before this installation trouble , I was a strong supporter of Vista and defended it when people said bad things -- It really is sweet on my laptop which is my primary system.

        My new system is a SATA raid setup and I think that is the problem -- I have read numerous accounts of people with that type of system that cannot install Vista . The first time I tried to install Vista I got error message "0x80070241" .
    I think Vista setup does not know how to handle a raid array . My system specs :

    ASUS M2N32 SLI mainboard
    AMD X2 5000+ Black Edition
    4gigs Corsair XMS memory
    XFX 8800GT video
    2 400GB Seagate Barracuda SATA drives -Raid 0
    ASUS SATA DVD burner

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80072ee7
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-XK376-TJ7T4-76PKF
    Windows Product Key Hash: 5QFdDDGgO8Pgmj93aZhOuZ69dH0=
    Windows Product ID: 89578-022-5000027-71429
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {815284C2-68C1-4778-BBD2-118D4CA9D6FF}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.longhorn_rtm.080118-1840
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{815284C2-68C1-4778-BBD2-118D4CA9D6FF}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-76PKF</PKey><PID>89578-022-5000027-71429</PID><PIDType>5</PIDType><SID>S-1-5-21-337035241-4024343460-2394110904</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS M2N32-SLI DELUXE ACPI BIOS Revision 2001</Version><SMBIOSVersion major="2" minor="4"/><Date>20080519000000.000000+000</Date></BIOS><HWID>59323507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002





    Sunday, June 29, 2008 5:14 PM
  • Hello drdave427,

     

      Even though you are currently having Activation issues, the core of the issue is not being able to upgrade XP to Vista. I suggest contacting Vista support thru http://support.microsoft.com as installation issues are supported at no cost and even if not, since you have Retail Vista, your free support period would still be in effect.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Monday, June 30, 2008 10:26 PM