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need help with product code RRS feed

  • Question

  • I am having a problem reading the product key, to finish the installation of One Care. I have the license number and can read it clearly and I think I can read most of the product key clearly just some of the characters are not clearly legible.

    Can someone help me with I give most of the characters?

    Sunday, August 17, 2008 12:11 PM

Answers

All replies

  • Try viewing the product key with a magnifier. If you still are unable to read the key please contact support. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    Sunday, August 17, 2008 2:55 PM
    Moderator
  • I hate the font that they use for the key - some characters are miserable to discern. J and I look all too much alike, as do O and 0.

    I recommend that you use a magnifying glass to check the characters closely - I find that I need to do this. If you are still encountering a problem with activation, you have about 2 weeks to get activated, so I'd go ahead and open an email request to support, explaining the problem. See the FAQ and use the Trial user option to start the email request. If you can provide a digital image - scan or photo - of the key to the tech that responds, they can validate the key for you.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

     

    Monday, August 18, 2008 12:52 PM
    Moderator