was actived 9 months ago RRS feed

  • Question

  • Hello

    We are using windows 7 pro and it was activated and valid 9 months ago.  About 2 weeks ago the error came up

    your copy of windows 7 pro is not genuine. how do we resolve this problem?  really don't want to buy another

    Windows 7 pro key. 

    Friday, December 11, 2015 2:41 PM


  • To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool

    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

     Once saved, run the tool.

    Click on the Continue button, which will produce the report.

     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.x

      - in your own thread, please

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, December 13, 2015 7:33 AM