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Dell and office validation - desk top bought from Dell...please help with validation RRS feed

  • Question

  • I Would appreciate any help, I have managed to validate my Word but not Excel and Outlook

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {6DF89142-E34B-4A1B-89A5-2BFA20762627}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6DF89142-E34B-4A1B-89A5-2BFA20762627}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-3022442223-3770129518-3425162194</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 4600i              </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="3"/><Date>20040220000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>F8253FE701848063</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell DIMENSION DIM4600</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17292</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B1D5:Dell Inc|1B1D5:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

     

    • Moved by Carey FrischMVP Tuesday, October 20, 2009 11:58 AM Moved to relevant category (From:Windows XP Genuine Advantage Validation Issues (Windows XP))
    Tuesday, October 20, 2009 11:26 AM

Answers

  • Hello Talulu,

    Do not post product keys in the forum.  Product keys are always in the form of five groups of five characters each, like this:
    AB123-XYZ12-45678-AB123-XYZ12.

    If your Dell computer came brand new with a full (not Trial) Office preinstalled, you should have also received genuine hologrammed Microsoft Office CD(s) in a plain white cardboard sleeve, and on the back of the sleeve is a Certificate of Authenticity with the Product Key.

    If you have these materials, you should be able to Get Genuine again by uninstalling the nongenuine Office, restarting twice, and then installing Office directly from the Dell-supplied hologrammed CD(s).


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, October 20, 2009 6:09 PM
    Tuesday, October 20, 2009 2:05 PM

All replies

  • From your MGA report:

    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    Microsoft Office FrontPage 2003 - 100 Genuine

    Unfortunately, the installed copy of Microsoft XP Professional with FrontPage is non-genuine.  The software is a Volume License copy installed with a product key that the original owner reported to Microsoft as lost, stolen, or misused.  Consequently, the license (product key) has been blocked from further use. You can review your options by visiting Microsoft Genuine Advantage and clicking on Validate Office.  When validation fails, you will be presented with a Get Genuine button to click on.

     Also see:

    Details of the genuine Office Complimentary Offer

    Counterfeit Software Gallery

    Reporting Software Piracy

    Surprising Risks of Counterfeit in Business

    P.S.  You should send a copy of your MGA report to the entity that sold you the counterfeit copy of Office and demand a complete refund.


    Carey Frisch
    Tuesday, October 20, 2009 1:32 PM
  • Hi Carey, Thanks for that and I will contact Dell but I am just wondering...The product ID I have on my software is different can I post it to you? When I first validated Windows I was asked for it and typed it in but when I tried to validate Office it didn't ask me....I then downloaded from Microsoft a trial version of Office Professional which caused me a lot of problems and I ended up downloading a 'front page' 'Proplus' and 'office1' from the internet to mend it...it seemed to work ...but in the end that my be the problem?? should I do a system restore?
    Tuesday, October 20, 2009 1:47 PM
  • Hello Talulu,

    Do not post product keys in the forum.  Product keys are always in the form of five groups of five characters each, like this:
    AB123-XYZ12-45678-AB123-XYZ12.

    If your Dell computer came brand new with a full (not Trial) Office preinstalled, you should have also received genuine hologrammed Microsoft Office CD(s) in a plain white cardboard sleeve, and on the back of the sleeve is a Certificate of Authenticity with the Product Key.

    If you have these materials, you should be able to Get Genuine again by uninstalling the nongenuine Office, restarting twice, and then installing Office directly from the Dell-supplied hologrammed CD(s).


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, October 20, 2009 6:09 PM
    Tuesday, October 20, 2009 2:05 PM
  • There is really no reason to contact Dell since Dell did not install the non-genuine copy of Microsoft Office XP Professional with FrontPage.  Dell only sells OEM software and not Volume License software.  Volume License software is usually sold to business enterprises and the minimum purchase amount is five (5) licenses, making it cost-prohibitive to individual consumers.

    You should uninstall your non-genuine copy of  Microsoft Office XP Professional with FrontPage by using the Add/Remove Progams applet located in your Control Panel.  Afterward, restart your computer.  The Microsoft Office Genuine Advantage pricing is very reasonable and you should consider taking advantage of the offer.
    Carey Frisch
    Tuesday, October 20, 2009 2:12 PM
  • Hi, Ok I'll do that, will I loose all my addresses on outlook? should I buy a new Office first and them delete the old one?
    Tuesday, October 20, 2009 3:31 PM
  • Hello talulu,

    The nongenuine Office will keep working normally, except that you will see regular notices about it being nongenuine.

    When you get your new copy of Office, uninstall the old one, restart twice, then install the new one.  Restart once more, then make sure it validates at www.microsoft.com/genuine

    If you still see nongenuine notices after valdiating your new copy of Office, post back here for more troubleshooting assistance.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, October 22, 2009 5:31 AM