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Install CRM 2011 Setup updates manually KB2434455 RRS feed

  • Question

  • I am trying to install CRM 2011 in an environment without internet access.  The Setup updates (KB2434455) have been obtained and deployed to the server.  I have:

    • Extracted the relevant setup update from the CAB (Server_KB2434455_amd64_1033.msp)
    • Created a setup.config file that references the update:

    <CRMSetup>    
        <Server>
            <Patch update="true">D:\Software\CRM2011\Server_KB2434455_amd64_1033.msp</Patch>
        </Server>
    </CRMSetup>

    • Executed the command SetupServer.exe /config D:\Software\CRM2011\setup.config

    Setup reports that it has finished downloading the update.  When I click Next it reports that it is copying files to a temporary folder, but then fails with the following error:

    Setup cannot proceed because an error occured while copying installer files to the local system: The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade

    This is the log output (crm50setup.log):

    08:57:26|   Info| === Setup bootstrap logging started 19/04/2013 08:57:26 ===
    08:57:26|   Info| Bootstrap version: 5.0.9688.583.
    08:57:27|   Info| User: ogoadi.
    08:57:27|   Info| Invoked with command line: SetupServer.exe  /config D:\Software\CRM2011\setup.config
    08:57:27|   Info| Running D:\Software\CRM2011\CRM2011_Disk\Server\amd64\SetupServer.exe
    08:57:27|   Info| Loading bootstrap library D:\Software\CRM2011\CRM2011_Disk\Server\amd64\ServerSetup.dll
    08:57:28|   Info| Microsoft Dynamics CRM is not currently installed.
    08:57:28|   Info| Closing bootstrap library D:\Software\CRM2011\CRM2011_Disk\Server\amd64\ServerSetup.dll
    08:57:28|   Info| Beginning to parse configuration file 'D:\Software\CRM2011\setup.config'
    08:57:28|   Info| Found product element: server
    08:57:28|   Info| Found patch element
    08:57:28|   Info|    Update=true
    08:57:28|   Info|    Update File Location override: D:\Software\CRM2011\Server_KB2434455_amd64_1033.msp
    08:57:28|   Info| End of patch element
    08:57:28|   Info| Initializing COM.
    08:57:28|   Info| Initialized COM.
    08:57:28|   Info| Initializing COM.
    08:57:28|   Info| Initialized COM.
    08:57:28|   Info| Uninitializing COM.
    08:57:28|   Info| Uninitialized COM.
    08:57:28|   Info| Uninitializing COM.
    08:57:28|   Info| Uninitialized COM.
    08:57:28|   Info| Patchfile target Product code: {0C524D55-1409-0050-BD7E-530E52560E52}
    08:57:28|   Info| Patchfile target version: 5.0.9690.1992
    08:57:28|   Info| Patchfile target language: 1033
    08:57:28|   Info| Patchfile target upgrade code: {20EA1269-CD24-459C-B8D7-E227D70386D9}
    08:57:30|   Info| Patchfile passed validation checks.
    08:58:11|   Info| Patchfile target Product code: {0C524D55-1409-0050-BD7E-530E52560E52}
    08:58:11|   Info| Patchfile target version: 5.0.9690.1992
    08:58:11|   Info| Patchfile target language: 1033
    08:58:11|   Info| Patchfile target upgrade code: {20EA1269-CD24-459C-B8D7-E227D70386D9}
    08:58:11|   Info| Patchfile passed validation checks.
    08:58:11|   Info| Copying installer files to local directory:  
    08:58:11|   Info| Package: D:\Software\CRM2011\CRM2011_Disk\Server\amd64\Server.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\Users\ogoadi\AppData\Local\Temp\MSCRM_{6D5D2A92-2AEC-4336-B4AF-64CADAB5AD36}" TARGETDIR="C:\Users\ogoadi\AppData\Local\Temp\MSCRM_{6D5D2A92-2AEC-4336-B4AF-64CADAB5AD36}" ALLOWRUN=1 PATCH="D:\Software\CRM2011\Server_KB2434455_amd64_1033.msp"
    08:58:13|  Error| Error 1642 reported by MsiInstallProduct
    08:58:13|  Error| Setup cannot proceed because an error occured while copying installer files to the local system: The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade.   (setup.cpp:CCrmSetup::CopyInstallerFiles:488).
    09:00:41|  Error| Setup cannot proceed because an error occured while copying installer files to the local system: The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade.  , Error, OK
    09:00:41|   Info| InputResult: OK

    It looks as though the installer files are not being expanded to the temporary folder, whereas if I run the installer normally (without asking it to use the patch) the files are copied.  I've also used a similar procedure to do CRM 4.0 installs without any problems.

    Any assistance would be appreciated!

    Friday, April 19, 2013 8:08 AM

All replies

  • I've got the same issue; it keeps failing.

    it's all very nice when it works

    Wednesday, September 4, 2013 5:11 PM