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Error downloading templates after installing trail software RRS feed

  • Question

  • I am running Windows XP, SP3 with Office Professional 2007 installed on my machine. This software is OEM and came pre-installed on my machine from Dell. I activated at the time of purchase. Recently, I downloaded and installed a trail version of Visio 2007. Since I have done this, I can no longer download Microsoft online templates. I receive the following error:

      You may be a victim of software counterfeiting. The following Microsoft Office software installed on this computer is not genuine:
        
        Microsoft Office Visio Professional 2007

    When I go to the Microsoft Genuine Validation site, I receive a message stating that both my Windows XP and Office Professional 2007 are genuine. I am not ready to buy the Visio and there is no guarantee that I will ever buy it. I still have 18 times left to open the trial software before it expires. What steps need to be taken in order for me to download the templates?

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Project Standard 2007 - 100 Genuine

    2007 Microsoft Office system - 100 Genuine

    Microsoft Office Visio Professional 2007 - 100 Genuine

    OGA Version: Registered, 1.6.28.0

    Signed By: Microsoft

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-231-1

    Monday, February 2, 2009 8:38 PM

Answers

  • Lobrien,

    Where did you download the Office Visio Professional from? Next please completely uninstall it, restart the computer and try to download a template requiring validation. Let me know if this works.


    Thank you,

    Stephen
    Stephen Holm
    • Marked as answer by lobrien Wednesday, February 4, 2009 1:28 AM
    Tuesday, February 3, 2009 9:14 PM

All replies

  • Lobrien,

    Please re-run the MGA Diagnostic Tool and post the unedited version of the whole results here.

    Thank you :-)


    stephen
    Stephen Holm
    Tuesday, February 3, 2009 12:04 AM
  •  

    Diagnostic Report (1.9.0006.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-*****-*****-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {68EBCDEC-0075-4B93-98F8-68BA3BAE8B65}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-231-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Project Standard 2007 - 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-231-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{68EBCDEC-0075-4B93-98F8-68BA3BAE8B65}</UGUID><Version>1.9.0006.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-2052111302-308236825-725345543</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D520                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="4"/><Date>20061218000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>98033307018400FA</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-003A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Standard 2007</Name><Ver>12</Ver><Val>7D03F218DD3586</Val><Hash>hVU8DG/alewf4uVXaYBH46FW34M=</Hash><Pid>89402-707-7973234-63581</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>BB321E4A5F465AE</Val><Hash>irjOiXGOxonXOlMGzqMOJTvQW7U=</Hash><Pid>89451-OEM-6672795-78316</Pid><PidType>4</PidType></Product><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 4000:Dell Inc|4000:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A



    Tuesday, February 3, 2009 12:58 AM
  • Lobrien,

    Where did you download the Office Visio Professional from? Next please completely uninstall it, restart the computer and try to download a template requiring validation. Let me know if this works.


    Thank you,

    Stephen
    Stephen Holm
    • Marked as answer by lobrien Wednesday, February 4, 2009 1:28 AM
    Tuesday, February 3, 2009 9:14 PM
  • Stephen,

    I originally downloaded the trail from Microsoft Office downloads.

    I have followed your advice and uninstalled the Visio. I downloaded a new trial version from MS Office site and this time I did receive a trial key and was able to activate it. A step that I did not have before. Everything appears to be functioning correctly. Much appreciated.

    Cheers,
    Liam
    Wednesday, February 4, 2009 1:27 AM
  • Liam,

    I am glad you are back up and operational. Should you need further assistance in the future post back :-).


    Stephen
    Stephen Holm
    Wednesday, February 4, 2009 1:35 AM