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new error message about validation message comes up RRS feed

  • Question

  • So i've had my new laptop for about 3 months now, had no problems validating my windows. But I woke up this morning and I have an error message saying that my windows version is invalid. It says there is a program that is making the version invalid, I did install some toolbars for other reasons, they are instant buzz, and free traffick bar. I would like to keep these toolbars if possible, so does anyone know what's wrong
    Monday, May 14, 2007 12:52 AM

Answers

All replies

  • Hi,

    Please go to http://www.microsoft.com/genuine.  Click Validate Windows.  If there's any error code, please note it.

    Next download Windows Genuine Diagnostic Tool from http://go.microsoft.com/fwlink/?linkid=52012.  Save MGADiag.exe in your desktop.  Run MGADiag.exe by double-clicking the file then click the Continue button.  Once the diagnostic is done, click Copy.  Post the following in your reply here:

    1.  Paste the result of the diagnostic after you've copied it.

    2.  The error code you got when validate windows from http://www.microsoft.com/genuine

    Monday, May 14, 2007 2:56 AM
  •  

    ((please respond to  bhewitt2@wildblue.net   ))

     

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0xc004f027
    Cached / Grace status: (N/A, hr = 0x80004005) / (N/A, hr = 0x80004005)
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.000
    ID: {8F5D4260-B585-42D4-80A9-021E9645D8E6}(1)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0x80004005) / 0x0 / (N/A, hr = 0x80004005)
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error: K:20070630010348405-M:20070630000556649-
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8F5D4260-B585-42D4-80A9-021E9645D8E6}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.000</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-3935317162-1097361464-2334634661</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>RK569AA-ABA m7750n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.04</Version><SMBIOSVersion major="2" minor="4"/><Date>20061215000000.000000+000</Date></BIOS><HWID>A1303507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>8AFCA59088FAF10</Val><Hash>3aGlAe5WUEbTN3IHcx4v5bsUWO4=</Hash><Pid>81602-904-3719994-68195</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

    Error Code from www.microsoft.com/genuine        0xC004D401

    Saturday, June 30, 2007 5:25 AM