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Onevare renewal problem RRS feed

  • Question

  • I rewed Onecaare but ONECARE On my system thunks I have not renewed. None of

    the Help works. How to I send mail about the problem

    Tuesday, October 14, 2008 11:11 AM

Answers

All replies

  • Hi obarajsr,

     

    You can check through https://billing.microsoft.com, sign in with your Live ID to see if your subscription have been successfully renewed.

     

    To contact support follow this FAQ.

     

    How to reach support (FAQ) -

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Tuesday, October 14, 2008 2:10 PM
  • Renewal takes effect on the date that your current subscription expires and that it can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.

     

     You can try the following:

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Tuesday, October 14, 2008 4:55 PM
    Moderator