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How come my Valid copy of Office is now now Invalid?? RRS feed

  • Question

  • Hi There

     

    I have an issue with my version of office.  I have been using my PC and laptop which had Office installed at a local manufacturers.  I bought both new and I am the only person who installs anything on them.  Yesterday I tried to install a Microsoft Product that would allow me to use Outlook with my Hotmail account to suddenly find that my version of Office is no longer valid.  I find this a bit odd seeing as how I have had trouble free computing for years with both.

     

    How can something become invalid after it has been used for a period of time fully.  I beta tested Office 2007 on my PC I recently upgraded to Windows Media 11 on both the laptop and the PC as well as recently installing IE7 on the pair.

     

    To add insult to injury I just downloaded and successfully installed Office SP3 without issue but this didn't resolve my issue.

     

    Can someone please explain why something that has been perfectly acceptable for years has suddenly become unusable.  I spoke to the man who built both and was assured that he installed genuine software, he offered to reinstall the software for me but said it would make no difference as he would be installing the same trouble-free software on my systems.

     

    Can someone advise me what course of action to take?

     

     

    Thanks

     

     

     

    Daave 

    Friday, November 9, 2007 9:03 PM

Answers

  •  

    Dave,

     

    Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue. We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation. Unfortunately, the product key used to install your Office Professional Edition 2003 is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

     

       If you want to keep Office Pro 2003 installed on the computer, then your best option is to participate in the Genuine Office offer and purchase an OGA Kit.  You will be emailed a Product Key that can be used immediately for  your currently non- genuine installation of XP Pro, and then about 2-3 weeks later you will receive a genuine Microsoft Windows XP Pro full retail CD and COA, which you can use to do a clean installation (recommended).

    Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

        First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs as illustrated here:  http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

     

    Stephen Holm, MS

    OGA Forum Manager

     

    Tuesday, November 13, 2007 9:58 PM
  • Dave,

           Is your customer located in the Northwest region of the United States? This product is registered specifically to a large corporation based in the NW of the US.

     

    What is your customer's volume license agreement number? I can contact him directly via a lookup with the Microsoft Volume License Agreement number to help diagnose his issue further, and to see if he is using the wrong product key.

     

    Please provide me with where you purchased MS Office Suite and any contact information. We will be more than happy to assist you with this situation. Also please visit the following URL locaed @ http://www.microsoft.com/piracy/ and maybe this can provide you with answers.  As I previously posted you please fill out a piracy report as this greatly will help future valued customers from becoming victims. Also you may qualify for free software as well.

     

     

    Thank you,

     

    Stephen Holm, MS

     

    Wednesday, December 12, 2007 4:05 AM

All replies

  • Hello Dave,

     

         We are happy to help.  As you I too am a customer and try putting myself in your spot while providing customer service as I would expect to receive.  Please understand that in most cases, customers have no idea their copies of Windows and/or MS Office Suites were not legitimately provided.   This is because some resellers try to cut costs by providing unauthorized copies, but still charge the customer for a copy of Windows and MS Office Suite.  This may not have happened in your case, but it does happen.  Also, we appreciate your concern that you’ve been using your copy of Windows for a long time – people often wonder, how is it that all of a sudden my copy turns out to be counterfeit.  This is because Microsoft is continually investigating piracy reports, and identifying keys that are being used improperly.  

     

     

      There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but a blocked version of a product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. Volume licensing (VLK) are purchased/issued to large corporations, governments, and schools for example in order to make software installation easier for the mass computers located within their areas. In turn if the key becomes compromised then the government, school etc requests Microsoft to block that key and reissue another key. 

     

         It is possible for a key to be used over a course of time, as in your case, but is then found to be a source of counterfeit, and therefore blocked from validating.

      

    May I suggest a couple of links to follow this up?

     

    1.      To further diagnose your system and look for a fix, please visit this site:  http://www.microsoft.com/genuine/selfhelp/support.aspx

    2.      To learn more about WGA, the piracy problem, what Microsoft is doing, and how you can help, please visit this site:  http://www.microsoft.com/genuine/downloads/WhyValidate.aspx 

     

    Thank you,

     

    Stephen Holm, MS

    Tuesday, November 13, 2007 12:39 AM
  • Dave,

     

    Please run the MGA Diagnostic Tool and prove us with the results. In turn we can analyze what you are experiencing and seek a resolution for you. Please Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

     

    Thank you,

     

    Stephen Holm, MS

    Tuesday, November 13, 2007 12:40 AM
  • Right here goes

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-BFDCC-3BMCY-QGWPD
    Windows Product Key Hash: 8dFTlxbCDMH7eCGI/GjBzGT53UI=
    Windows Product ID: 76477-OEM-2111907-00109
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {40FE8F5C-C67C-48E0-8030-A30014B8E7A3}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{40FE8F5C-C67C-48E0-8030-A30014B8E7A3}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QGWPD</PKey><PID>76477-OEM-2111907-00109</PID><PIDType>2</PIDType><SID>S-1-5-21-3251441688-931293986-2789113292</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc. </Manufacturer><Model>A6Km      </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>210    </Version><SMBIOSVersion major="2" minor="3"/><Date>20060508000000.000000+000</Date><SLPBIOS>ASUS_FLASH</SLPBIOS></BIOS><HWID>E4AF3407018400EA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>ASUSTeK Computer Inc.</name><model>A6Km</model></SBID><OEM/><BRT/></MachineData>      <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57276</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 


    Tuesday, November 13, 2007 8:21 PM
  •  

    Dave,

     

    Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue. We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation. Unfortunately, the product key used to install your Office Professional Edition 2003 is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

     

       If you want to keep Office Pro 2003 installed on the computer, then your best option is to participate in the Genuine Office offer and purchase an OGA Kit.  You will be emailed a Product Key that can be used immediately for  your currently non- genuine installation of XP Pro, and then about 2-3 weeks later you will receive a genuine Microsoft Windows XP Pro full retail CD and COA, which you can use to do a clean installation (recommended).

    Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

        First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs as illustrated here:  http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

     

    Stephen Holm, MS

    OGA Forum Manager

     

    Tuesday, November 13, 2007 9:58 PM
  • So I went round to my apparently 'crooked' IT dealer who happily uninstalled then reinstalled Office.  Everything working fine at the shop ran updates and everything, bought my laptop home went to get some fine new Windows software.  Failed Validation!!

    I think in a similar vain to many Microsoft projects this WGA needs shelved for a while because it is clearly extremely flawed and only seeks to make innocent members of the public try to make honest dealers out to be criminals when they are not.  If There was an issue with 'builders' putting dodgy software on equipment then you should track them down and not punish the poor end user or indeed put them in a position where they actually need to do Microsofts bidding without taking a salary.

    Can I get a proper resolution please.  I have taken all Microsofts steps and personally validated them.  What is the deal
    Friday, December 7, 2007 9:58 PM
  • Dave,

           Is your customer located in the Northwest region of the United States? This product is registered specifically to a large corporation based in the NW of the US.

     

    What is your customer's volume license agreement number? I can contact him directly via a lookup with the Microsoft Volume License Agreement number to help diagnose his issue further, and to see if he is using the wrong product key.

     

    Please provide me with where you purchased MS Office Suite and any contact information. We will be more than happy to assist you with this situation. Also please visit the following URL locaed @ http://www.microsoft.com/piracy/ and maybe this can provide you with answers.  As I previously posted you please fill out a piracy report as this greatly will help future valued customers from becoming victims. Also you may qualify for free software as well.

     

     

    Thank you,

     

    Stephen Holm, MS

     

    Wednesday, December 12, 2007 4:05 AM
  • Hi Stephen

    Thank You for responding.

    This laptop and my desktop were both bought from a dealer in Scotland.

    If you e-mail me I'll send the guys details, don't want the guy branded a crook if the whole thing is a misunderstanding.

    Cheers


    Dave
    Wednesday, December 12, 2007 4:37 PM
  •  

    I agree with you David. I had to reinstall several components (motherboards, video cards, etc) twice in past five years due to meltdowns, powersurges etc, and both times afterwards my "valid" software was suddenly found invalid. I got my XP fixed and my office version was valid "back in 2003" when the first melt down happened, yet that same software is now illegal/pirated! I'm still trying to get help on my office this time round but they make it impossible to contact them even if you still have tech time left!

     

     Since I got both at same time and paid for them from a reputable dealer, I can't imagine they aren't legal. Especially since it only happens when I have to replace major parts on my computer. It seems to think it's a different computer when its the same one I had before with new parts. You can't upgrade one part these days, they make it so you have to upgrade darn near everything if the motherboard or vid goes.

     

    I'm with you on this. I suspect its got to be yet another MS mess up with putting something live that should be in the testing stages still. Or at very least, a known issue which they haven't posted a fix for yet. I find this extremely frustrating and since it was years ago and in another state that I purchased my software, I don't have much recourse in going back nor do I have the original receipts. What a scam to rip off the public at all levels in my humble opinion.

    Sunday, December 16, 2007 8:10 AM
  • Got this the other day

    http://www.windowslive.co.uk/get-live

    Why can I install ALL this stuff via an e-mail link but not if I visit the MS website all I wanted before I posted this was Live Mail, which I now have, with my apparently 'pirated' copy of Office.  I installed it both my laptop and my PC's.  All suffering from the same apparent issue

    Thanks Microsoft, I have a new found trust in the robustness of the Validation system you operate????

    As per the previous post, don't mess us about with poor beta tests, try that stuff in house to make sure it works first before inconveniencing the poor unsuspecting public.  If the guy I get my kit from was a shady dealer surely you'd have lots of people complaining about him not just one.

    What steps do I now need to take to get this farce finished


    Sunday, December 16, 2007 4:36 PM
  • Sinsual,

     

    Who were you informed by that your software has problems? Next are you aware about the various versions of Software End User Licensing Agreements (EULAs)?  If you like please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.  The Diagnostics will tell us what problems your experiencing as well as be able to provide you with the validity status of your software. We are here to help ALL of our customers. IN turn if there is a problem I can provide you with information for filing a piracy report. Also you can provide me with information as where the purchase was made and I will work this up on my side. 

     

    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Thank you,

     

    Stephen Holm, MS

    Saturday, December 29, 2007 12:01 AM
  • Dave,

     

    Guess I am lost here. Did you receive a message regarding the validity of the Office installed on your machine? Please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum. This will all us to see what you are experiencing. Next we can begin to formulate a resolution and provide you with a fix action. 

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

    Thank you,

     

    Stephen Holm, MS

     

    Saturday, December 29, 2007 12:06 AM
  • Dave,

     

    We would really like to get a better understanding of this issue so we can better assist not only you but other users with similar problems as well.  Could you please submit a service request with Microsoft Product Support using the following link:  http://go.microsoft.com/fwlink/?LinkId=52029.  Please include the following information: 

     

    - Your product key for (Office or Windows),  

    -  Business location where purchased

    -  Address

    -  Phone number

    -  Point of Contact @ the Business (if you had any)

    -  If purchased on the internet please provide the website

    -  What alias was the individual using online

    -  Provide us with your email address, telephone number and/or Cell number so we reach reach you so we can provide you with an update. 

     

     Also please run the diagnostic test again for inclusion with the support incident. This will enable us to review current information after any changes you may have made. Once you have done that, please reply back to this post and provide the SR # generated by the service request.  I will work with you and provide this information you provide to my supervisor.  Please let us know if you would be willing to do this!!

     

     

    Thank you very much.

     

     

    Stephen Holm, MS

    WGA Forum Manager

    Saturday, December 29, 2007 12:34 AM
  • Hi Stephen

    Thank you for keeping up on this one

    I have sent the details as requested.

    It's funny how this issue coincides with me uninstalling the redundant Beta Office 2007 program files. From my understanding the Microsoft OS prefers to write and write and overwrite and write to disk as it does stuff .  I'll bet my top dollar that the issue is when I uninstalled said Beta software the Licence Key for my old office program got overwritten in error.

    Remember I had age old perfectly working software genuinely installed by someone I have trusted for many years.  I Beta  tested software from a manufacturer who's program overwrites stuff and I suddenly end up with a licence key from a major corporation in the North West of the US. 

    I'm glad you are looking for a solution to this but the only immediate way I can get this genuine version of Office 2003 to allow me to use other Microsoft Software is to go buy a new copy of Office 2007.  I don't want that.  Looks like I might have to cough up $600 just to use free software from Microsoft through no fault of my own on equipment I have owned and used without problem for years

    Unless of course I'm sent a link to stuff of interest to my by Microsoft, that'll let me bypass the robust security systems.  I got sent 30 free smillies the other day.  Thanks Microsoft

    KR


    Dave


    Friday, January 18, 2008 10:51 PM
  • OK

     

    So I sent details to Microsoft, got a response from some person called v2guru, responded twice.  I got a response saying as I hadn't responded my ticket would be closed.  I feel valued - NOT!!!!

     

    Can someone sort this out or am I going to continue getting dicked around.

     

    Thank You

     

     

    Dave

    Thursday, February 21, 2008 8:50 PM