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Windows 7, this copy of windows is not genuine RRS feed

  • Question

  • Hi 

    I have an old laptop which I have since about 2009/10 I had a microsoft update a few days ago and now I have a message this morning saying that the software is not genuine.   I do not understand what has happened, it is genuine software as far as I know, I bought it in a reputable shop and have never had any problems with updates until now.  I do not know what to do?  Help!

    Saturday, June 15, 2013 10:13 AM

Answers

  • To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

    Once downloaded, run the tool.

    Click on the Continue button, after a short time, the Continue button will change to a Copy button.

    Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post.

    Saturday, June 15, 2013 2:20 PM
    Answerer